'24 Nautilus major issue poll #1 - Do you have a problem with the battery?

Have you experienced a dead or dying battery?


  • Total voters
    83
Thought since my vehicle was a later build the battery wouldn't be an issue. This morning, it was dead as a door nail. I had to use the emergency key to get into the vehicle so I could open the hood to jumpstart it. As a side note, the fancy carbon fiber fob cover I purchased may have not been such a good idea.

Anyway, I got it started and it is now at the dealership getting the battery tested/replaced and the latest software fixes applied.
 
Thought since my vehicle was a later build the battery wouldn't be an issue. This morning, it was dead as a door nail. I had to use the emergency key to get into the vehicle so I could open the hood to jumpstart it. As a side note, the fancy carbon fiber fob cover I purchased may have not been such a good idea.

Anyway, I got it started and it is now at the dealership getting the battery tested/replaced and the latest software fixes applied.
Other than the latest, were you absent any other software fixes?
 
Other than the latest, were you absent any other software fixes?
I received a minor OTA update as shown im my app at the end of last week. There were the major updates to be installed in a few weeks at a service visit I had previously scheduled. They are pulling those updates ahead now.
 
We have a 2024 Nautilus Hybrid. It has about 4500 miles. This is our first hybrid. The mileage has been so fantastic. It's always quite a bit over 30. The more traffic and low speed driving, the higher the mileage. If you make an effort to encourage electric driving, the car really delivers the MPG. I really did not expect that. I guess this is what the hybrid was really made for. But this inevitably leads to the following:

On Friday, we got a message saying that the "battery" needed charging and that we should drive the car to charge it up. I was not even sure which battery (the 12v battery or the Hybrid battery). So we took the car for a nice 1 hour drive.

After reading a bit I concluded the way we drive the car is not ideal for the 12v battery. The car is not used heavily. Too many short trips and too many trips where the car does a lot of electric driving due to traffic. Driving this way probably does not allow the car to really charge the 12v battery. Given all this, I'm going to use the Battery Tender every week or so, just to be on the safe side. Hopefully, this will solve this issue and extend the battery life a bit.
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The meesage refers to the 12V battery. From my experience, the battery never stays near full charge so I also attach a battery maintainer occassionally. The 12V battery is AGM type. Some maintainers have a setting for the AGM that allows a slightly higher charge voltage.
 
Wife’s 2024 (gas) Nautilus went into sleep mode last night. Fortunately I had the heavy duty jump pack the tow truck co. uses. This morning, hooked it up and it started in a minute. This is the 2nd time this has happened since she bought it in April. Yeah, Lincoln Concierge would have come to jump it for free, but I saved an hour of waiting by having the jump pack on hand.

I guess I need to put the damn thing on the Tender even overnights. She even had her fob in a Farraday pouch. The car is driven regularly, and I put it on the Tender every weekend to avoid this crap.

Sleep mode seems to happen only overnights, and is completely random.

Needless to say, it’s frustrating for a brand new $65K luxury vehicle.
 
Wife’s 2024 (gas) Nautilus went into sleep mode last night. Fortunately I had the heavy duty jump pack the tow truck co. uses. This morning, hooked it up and it started in a minute. This is the 2nd time this has happened since she bought it in April. Yeah, Lincoln Concierge would have come to jump it for free, but I saved an hour of waiting by having the jump pack on hand.

I guess I need to put the damn thing on the Tender even overnights. She even had her fob in a Farraday pouch. The car is driven regularly, and I put it on the Tender every weekend to avoid this crap.

Sleep mode seems to happen only overnights, and is completely random.

Needless to say, it’s frustrating for a brand new $65K luxury vehicle.
Hi Hugo Drivenow. My apologies if you are already aware of this information, although it still may help others.
So, not being aware of your entire story, just a few questions:

- Did you try to start the vehicle before hooking up the jump pack? If yes, what happened?
- Are you aware that in many situations, “Deep Sleep Mode” is entirely normal. Especially in situations where the vehicle is not driven often, not driven far when it is driven, during periods of near freezing temperatures, when not driven for 14 days etc. etc.

In a properly operating vehicle, “Deep Sleep Mode” is not a fault. It is simply a helpful feature which turns off certain electrical consuming features, in order to conserve battery power for startups.

On the other hand, if the vehicle usage, weather conditions etc. do not fit the circumstances described above (and in the Owners Manual etc.), then there may be a failing battery involved, some sort of parasitic battery drain or other electrical/electronic issues needing to be diagnosed and addressed.

It’s important for owners to understand our vehicles, and realize that in many/most cases, “Deep Sleep Mode”, “Battery Saver Mode” etc. are not necessarily signs of a problem.

Keep us updated and good luck.
 
It is important to understand if the vehicle could start on its own . It sounds like it could not so it had to be jumped.

My questions:
1. Has all the battery CSPs been applied?
2. Has there been a battery load test? These discharges where it will not start is not good for battery health and likely walking the green mile.
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We've been discussing how widespread the 2024 Nautilus's major issues are., so I thought we could get a bit more scientific with our small group. You can modify your vote if your situation changes.

Purchased 2024 Lincoln Nautilus hybrid about 8 months ago. 2700 miles so far. Over 5 12v battery issues. Had Lincoln come out and jump start 5 times. 12v replaced a week ago and another dead battery issue. Car is at dealer service now and waiting to hear what they think the problem is. So far the car is not dependable. Love a lot of the features and the ride when it’s working but battery issues are a no go. Anyone else experiencing a similar issue?
 
Purchased 2024 Lincoln Nautilus hybrid about 8 months ago. 2700 miles so far. Over 5 12v battery issues. Had Lincoln come out and jump start 5 times. 12v replaced a week ago and another dead battery issue. Car is at dealer service now and waiting to hear what they think the problem is. So far the car is not dependable. Love a lot of the features and the ride when it’s working but battery issues are a no go. Anyone else experiencing a similar issue?
Have you been tracking the CSPs for your car and whether they've all been applied? You can see the open ones on the Lincoln Way app or follow these instructions.

Post in thread 'Rear cross traffic working?'
 
Hi Hugo Drivenow. My apologies if you are already aware of this information, although it still may help others.
So, not being aware of your entire story, just a few questions:

- Did you try to start the vehicle before hooking up the jump pack? If yes, what happened?
- Are you aware that in many situations, “Deep Sleep Mode” is entirely normal. Especially in situations where the vehicle is not driven often, not driven far when it is driven, during periods of near freezing temperatures, when not driven for 14 days etc. etc.

In a properly operating vehicle, “Deep Sleep Mode” is not a fault. It is simply a helpful feature which turns off certain electrical consuming features, in order to conserve battery power for startups.

On the other hand, if the vehicle usage, weather conditions etc. do not fit the circumstances described above (and in the Owners Manual etc.), then there may be a failing battery involved, some sort of parasitic battery drain or other electrical/electronic issues needing to be diagnosed and addressed.

It’s important for owners to understand our vehicles, and realize that in many/most cases, “Deep Sleep Mode”, “Battery Saver Mode” etc. are not necessarily signs of a problem.

Keep us updated and good luck.
My wife went to start the car and got some clicking, then a clunk, then nothing. Only the next day the Lincoln app informed her the car went into deep sleep mode (oh so helpful…lol)

Her car is driven several times a week, and went into DSM after sitting only one day. If her car sits in the garage any longer than 2 days it goes on the Battery Tender.

It is my personal experience that when the car goes into DSM, there is no coming out of it without having to jump it. Once it goes into DSM, it no longer has enough juice to start the car, and nothing can be done to “wake it”.

When it goes on the battery tender, it will go a full green charge, meaning the battery is still capable of holding a full charge. So the battery itself is healthy.

The only thing left is assuming the usual culprit with these vehicles. Poorly configured software that randomly puts a hard drain on the battery. There seems to be no pattern as to when this happens. The first time she got DSM, it was the next morning after driving about 250 miles the day before!

The first time it went into DSM, Lincoln concierge sent a tow company to jump it. Ironically the guy who showed up was a long time friend. He said most of his day is running around jumping new cars like these, because there are too much electronics, and even the best batteries currently available are not enough to keep up with the demand.

I ended up buying the exact same jump pack he used, so we are able to jump it within minutes instead of waiting an hour for someone to show up.
 
My wife went to start the car and got some clicking, then a clunk, then nothing. Only the next day the Lincoln app informed her the car went into deep sleep mode (oh so helpful…lol)

Her car is driven several times a week, and went into DSM after sitting only one day. If her car sits in the garage any longer than 2 days it goes on the Battery Tender.

It is my personal experience that when the car goes into DSM, there is no coming out of it without having to jump it. Once it goes into DSM, it no longer has enough juice to start the car, and nothing can be done to “wake it”.

When it goes on the battery tender, it will go a full green charge, meaning the battery is still capable of holding a full charge. So the battery itself is healthy.

The only thing left is assuming the usual culprit with these vehicles. Poorly configured software that randomly puts a hard drain on the battery. There seems to be no pattern as to when this happens. The first time she got DSM, it was the next morning after driving about 250 miles the day before!

The first time it went into DSM, Lincoln concierge sent a tow company to jump it. Ironically the guy who showed up was a long time friend. He said most of his day is running around jumping new cars like these, because there are too much electronics, and even the best batteries currently available are not enough to keep up with the demand.

I ended up buying the exact same jump pack he used, so we are able to jump it within minutes instead of waiting an hour for someone to show up.

Hi Hugo Drivenow. I certainly understand your frustration. And I agree that the ability of Service Departments to properly diagnose electronic/computer/electrical issues in our vehicles is certainly lagging behind the implementation and installation of those features in our vehicles.

So…To try and keep it short: In a properly operating Lincoln/Ford vehicle, Deep Sleep Mode will operate exactly as designed, and as previously explained. Deep Sleep Mode will enable when the battery state of charge drops below a set level, in order to prolong the ability to start the vehicle. And/or when certain other preset criteria are met (freezing temps, 14 days no driving etc.).
Just as you are experiencing an improperly operating system, I have experienced the properly operating system myself. In addition, when the battery is beginning to weaken, DSM can occur more often, therefore becoming a harbinger of a failing battery.
That is one side of the story.

However, the other side of the story is…In a vehicle with electrical/electronic issues/a parasitic drain/a very weak battery etc. there may/will be the types of issues you are experiencing. And that means something is wrong in the vehicle.

In this case, it certainly sounds as though your vehicle has some sort of electronic/computer/electrical issue which needs diagnosis and repair. In cases like yours, there are extenuating circumstances pointing towards a deeper issue. That was why I asked the questions I asked.

Also, it is important to realize, that in a modern vehicle, the best way to truly/accurately determine the health of a battery is via a load test, which can take several hours to perform. And not all battery tenders have that capability. So a “green light” does not necessarily guarantee a battery is fully “healthy”.

Please keep in mind I am not stating one way or another whether your battery tender has the necessary capabilities. There is no accurate way to blind determine that over the Internet. I am only making the information available for those having similar issues and/or interested in this conversation.

And so much for keeping it short. I tried. 😂

Let us know what your Service Department comes up with and good luck. 🍻
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My wife went to start the car and got some clicking, then a clunk, then nothing..... we are able to jump it within minutes instead of waiting an hour for someone to show up.
I fully understand the need to get it up and running right away instead of calling Lincoln....but whenever you do that, Lincoln does not take the hit, so it goes undocumented. This problem could be bigger then Lincoln is aware of, thanks to everyone keeping battery maintainers & jump start packs on hand!
"If a tree falls in a forest and no one is around to hear it, does it make a sound?"
In the example above, the answer is NO....all is quiet!

How I would handle these "No start" situations?
"Hello, Lincoln Conceirge, my Lincoln will not start AGAIN! Battery appears to be dead, I need a jump ASAP, I have an important appointment...I need to be on my way in 20 minutes, Thanks!....by the way, can I please have a case number for this complaint?..."

Now, I know after I hang up, I will not see any aid coming within 20 minutes. That's OK, I will give them the 20, then pull out my booster, and off I go!
 
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Bbf: I appreciate your efforts to help. I get what you are saying. I’m sure you noticed many posts on this forum about people with similar problems. These are problems promised to be sorted out with each update, but nothing solid seems to have happened yet. Since April’s purchase, it has only happened twice, so we feel lucky? Both times within a week of an air update. Are they connected? Dunno.
 
I fully understand the need to get it up and running right away instead of calling Lincoln....but whenever you do that, Lincoln does not take the hit, so it goes undocumented. This problem could be bigger then Lincoln is aware of, thanks to everyone keeping battery maintainers & jump start packs on hand!
"If a tree falls in a forest and no one is around to hear it, does it make a sound?"
In the example above, the answer is NO....all is quiet!

How I would handle these "No start" situations?
"Hello, Lincoln Conceirge, my Lincoln will not start AGAIN! Battery appears to be dead, I need a jump ASAP, I have an important appointment...I need to be on my way in 20 minutes, Thanks!....by the way, can I please have a case number for this complaint?..."

Now, I know after I hang up, I will not see any aid coming within 20 minutes. That's OK, I will give them the 20, then pull out my booster, and off I go!
You bring up a VERY GOOD point! But I figure in a few months, we will bring it in for it’s first oil change and whatever servicing we signed up for. That is when the service department manager will hear first hand our experiences. Then while the car is in their hands, they can go over it.

At this point, it’s not like Lincoln isn’t aware for this issue by now…lol. They just choose to sweep it under the rug because they can’t figure out what the exact cause is. That’s what we get when we leave it up to China to make the car.
 
Bbf: I appreciate your efforts to help. I get what you are saying. I’m sure you noticed many posts on this forum about people with similar problems. These are problems promised to be sorted out with each update, but nothing solid seems to have happened yet. Since April’s purchase, it has only happened twice, so we feel lucky? Both times within a week of an air update. Are they connected? Dunno.

Hi Hugo Drivenow. No, you should not “…feel lucky” that it only happened twice. And I would be frustrated too.

If a Lincoln owner’s “Deep Sleep Mode” situations do not meet the designed/acceptable reasons for Deep Sleep Mode to be activated, then there is a deeper issue which needs diagnosis and correction.

And all the information you have provided demonstrate that your situation does not meet the designed acceptable reasons for Deep Sleep Mode to activate.

So as Steve_C mentioned above, even if you use your battery tender to jump the vehicke, it would be best to notify your Service Advisor and Lincoln Concierge of the issue. And…use the Complementary Roadside Assistance when convenient. And eventually have your vehicle looked at by your Service Department. As you mentioned you will do in a few months.
It is the only way Lincoln/Ford will find out how widespread an issue is.

There’s more to the entire “battery tender” subject/opinion (as Steve_C also mentioned), but that covers the important points in hopefully getting your vehicle (and others) working properly.

Keep us updated and good luck. 🍻
 
Thanks all for your input and suggestions!

This is an era of overly complicated vehicles. My buddy at my local service shop won’t even touch the Lincoln.

My 06 Mustang GT is at the sweet spot between modern advancements and reliability, but still the era of simplicity with actual knobs and switches. I’ve had it since 2008, and other than tires, oil, fluids, battery, all I’ve had to replace was an alternator. And that sucker starts….every….time.
 
A green light on a charger can be misleading. One clue is recharge time. If a dead battery charges quickly (reaches green) it would likely fail a load test. If you divide the battery AH rating by charger rate this will give an rough idea on charge time in hrs.
 
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My Delran Battery Tender takes 12-18 hours to bring the Nautilus up to a full charge. It only goes to green when peak voltage is detected and then it goes into the trickle mode.

When used regularly on my Mustang I got a full 10 years out of an Optima Red top battery! The only reason I had to replace it was the neg battery post corroded off…lol.
 
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