'24 Nautilus major issue poll #1 - Do you have a problem with the battery?

[G-302604]

We've been discussing how widespread the 2024 Nautilus's major issues are., so I thought we could get a bit more scientific with our small group. You can modify your vote if your situation changes.

We have had our 2024 Lincoln Nautilus 3x's due to the electronic dashboard. The problems have ranged from the dashboard not displaying the correct profile, speakers not playing at all, to the dashboard going completely dark on us causing the A/C not to work. The latter is the most recent issue, which we are taking it in today for further diagnosis. Our wireless charger is also spotty meaning sometimes it charges other times it doesn't.

 

[Fundo]

Taking my Reserve Hybrid back to the dealer for the 3rd time next week. This all within 3 months of owning it. I had all the CSP's taken care of 2 weeks ago but another software glitch has popped up. Can't connect to the Wi-Fi hotspot nor can I connect to my wife's phone. Talked with a Lincoln technical rep yesterday. She ran a diagnostic test and found several error messages in the registry. How can this be when I've already had the 2 software updates done? There are obviously a lot more software issues than Lincoln admits to. How long do these glitches go on 3 months 6 months a year no one knows. But it is concerning for sure

 

[angore]

Given your statement there is likely some software corruption in cars and this can explain why people lose profiles or experience various issues. They should do or improve doing an integrity check during updates,

 

[Steve_C]

I’ll give you my suggestion at the risk of sparking yet another Tender debate. My personal opinion: get a Deltran Battery Tender and put it on maybe every other weekend if you are driving just a few times a week. it takes about 30 seconds to hook it up, and I place a folded towel at the latch so I can close the hood, but not all the way. It can double the life of your battery as well as training it to be at its peak charge, which an alternator will never do. Your car will also be able to take unscheduled overnight updates as it requires at least 80% charge to take an OTA update.

Very well said Hugo!
I am about to (few days out) create a post on what I did to make my life easier with battery maintenance on my frequently sitting Nautilus. I am ready for the winter!

______________________________

Help support this site so it can continue supporting you!

 

[vlaugtug]

My Hybrid battery went dead the other day. Dealers mobile service jump started in. Took it to the dealer who did diagnosis test which showed a bad battery with no secondary drain issues. So they replaced the battery. We'll see what happens. I am of the opinion there is an underlying cause for this issue probably related to the long transit times (50 plus days from manufacturer to dealer) and Lincoln has yet to figure it out. First year of a new model usually brings a host of issues. Plus I don't believe dealers have adequate stock yet of replacement parts.

We accepted delivery on our 2024 Nautilus around March 1. The main battery has quit 3 times. the last time was with a 2 week old battery installed by the dealer. they do not detect any parasitic drains..this car is not reliable. Does anybody have any advice?

 

[pmlgrbme]

Had car back just 3 weeks , 520 miles approx. & last night another dead battery - It has been in a dealership 50% of time I have owned it! First time - I guess I was unlucky but 2nd time - this is a big issue for me.

I had a dead batttery about three months in. Gas powered RIII. Bought in late February. Everything was fine after thE dead battery except oddly for the Key Free feature. I was never able to get that back. I tried to toggle that in settings but that did not work either. Service dropped the ball in looking at that so I had to wait for the appt. which was supposed to be this Friday. On Sat. my two screens went blank as I have mentioned and now I have the APIM failure which may be a result of the dead battery two months prior? Like you I am frustrated with the quality and full enjoyment. Dropped off the vehicle yesterday and they said it will take a week to repair/replace the APIM but I think it will be longer.

 

[Houtex]

Bump

 

[G-7528]

We've been discussing how widespread the 2024 Nautilus's major issues are., so I thought we could get a bit more scientific with our small group. You can modify your vote if your situation changes.

We've been discussing how widespread the 2024 Nautilus's major issues are., so I thought we could get a bit more scientific with our small group. You can modify your vote if your situation changes.

Most of my issues began with a dead battery. It died overnight in my driveway. The Key Free feature stopped working right after the battery died. Six weeks later the APIM module needed to be replaced as I lost all functionality of my pillar-to-pillar screen and 11" infotainment screen until it was repaired five weeks later : o

______________________________

Help support this site so it can continue supporting you!

 

[RoseO3191]

I have just completed the buy back process for my Nautilus purchased in March.

After the second battery died I spoke with concierge service & based on all events ( it already met Lemon Law in my state - out of use over 30 days) a buy back was suggested & approved very quickly. Financial aspect of this went well as it was still so new - even removed cost against miles on the car.. only had 797 when it was "surrendered". I owned car for 17 weeks & it was at dealership for 9 weeks. Corporate staff were very helpful with entire process.

 

[swindler]

Changed my vote.

 

[angore]

The poll as of today has 1 in 3 hybrid owners having a battery issue.

 

[RedHoncho]

The poll as of today has 1 in 3 hybrid owners having a battery issue.

I'm not sure how this would translate to the general population of vehicles produced now around 35,000.FHEV and ICE combined.

______________________________

Help support this site so it can continue supporting you!

 

[jimling]

I'm not sure how this would translate to the general population of vehicles produced now around 35,000.FHEV and ICE combined.

Just added mine to the non hybrid list. Battery dead even after driving 200 miles the day before. The battery showed 4 volts with meter, waiting for tow truck. Four months 4500 miles, reserve 3.

 

[Jacyte]

I'm not sure how this would translate to the general population of vehicles produced now around 35,000.FHEV and ICE combined.

Looks like around 40% of poll participants have the battery drain issue. I'm sure the percentage of effected vehicles in the general population is much different though since a lot of people may be on the forum because they experienced issues of some sort. Low battery voltage can also cause many of the other odd behavior owners have experienced.

 

[swindler]

Looks like around 40% of poll participants have the battery drain issue. I'm sure the percentage of effected vehicles in the general population is much different though since a lot of people may be on the forum because they experienced issues of some sort. Low battery voltage can also cause many of the other odd behavior owners have experienced.

Exactly. This isn't a true poll where the population is sampled. People are volunteering to offer their experience, and the most motivated to do so are those with a bad experience.

 

[angore]

Sure it is not scientific but useful information since it can reveal issues since we are after root cause. Yes, most people who come here are likely looking for answers to a problem. The fact that Lincoln had the SSM on min battery charge and 3 CSPs on battery drain it is a real issue. People can have the drains and never know it until it fails.

My summary of reports here and on FB.
1. Most report fails after a recent drive like the day before
2. No one has mentioned that there was any deep sleep notification in Lincoln Way app. (no vehicle notification)
3. It is affecting non-hybrids (maybe more) as well as hybrids.
4. In some cases batteries are recharged, some are replaced. No data if anyone has had a battery replaced and failed again.
5. Not information on how many have been jumped by owner and subsequent statis
6. No data on state of charge after last drive

These sound more like spontaneously fails where voltage drops quickly. If a direct result of battery drain, then it must be a large one unless the battery was well discharged on prior trip.

On my vehicle, the vehicle charging system does not keep the battery any where near full charge.

______________________________

Help support this site so it can continue supporting you!

 

[jimling]

Sure it is not scientific but useful information since it can reveal issues since we are after root cause. Yes, most people who come here are likely looking for answers to a problem. The fact that Lincoln had the SSM on min battery charge and 3 CSPs on battery drain it is a real issue. People can have the drains and never know it until it fails.

My summary of reports here and on FB.
1. Most report fails after a recent drive like the day before
2. No one has mentioned that there was any deep sleep notification in Lincoln Way app. (no vehicle notification)
3. It is affecting non-hybrids (maybe more) as well as hybrids.
4. In some cases batteries are recharged, some are replaced. No data if anyone has had a battery replaced and failed again.
5. Not information on how many have been jumped by owner and subsequent statis
6. No data on state of charge after last drive

These sound more like spontaneously fails where voltage drops quickly. If a direct result of battery drain, then it must be a large one unless the battery was well discharged on prior trip.

On my vehicle, the vehicle charging system does not keep the battery any where near full charge.

You are correct, voltage drops very quickly. On my non-hybrid my wife just took a 200 mile drive the day before, so the battery had to be fully charged. At 8pm the following evening the Lincoln app said it went into deep sleep. The next morning I put a meter on the battery and it showed 4 volts. What is the point of deep sleep if it allows the the battery to discharge past the point of being able to start the car? Had it towed to the dealer.

 

[bbf2530]

You are correct, voltage drops very quickly. On my non-hybrid my wife just took a 200 mile drive the day before, so the battery had to be fully charged. At 8pm the following evening the Lincoln app said it went into deep sleep. The next morning I put a meter on the battery and it showed 4 volts. What is the point of deep sleep if it allows the the battery to discharge past the point of being able to start the car? Had it towed to the dealer.

Hi jimling. “Deep Sleep Mode” will help mitigate/minimize draw on a depleted battery, by turning off some non-essential features which can drawdown the battery. Features like Welcome Lighting, accessing the vehicle via the LincolnWay app etc.

However, “Battery Saver Mode” can not completely eliminate/stop the battery from being discharged (or weakened enough that the vehicle can’t be started) by a defective battery itself, software coding glitches, parasitic draws, other electrical gremlins etc. etc. Since there are essential electronics which need continuous power, Battery Saver Mode can only only slow the draw.

From an outside view, it seems there are coding issues which are slowly being rectified with OTA and Dealer visit updates. Hopefully they will roll them out more quickly to help everyone.

Good luck.

 

[angore]

Per what I have read if a battery spends a lot of time going into to low charge states it can damage the battery. I have recorded it as low as 11.2v. This is not considered a good level. This is about where my vehicle was in deep sleep. It does not take that much more to be considered fully discharged so deep sleep assumes no parasitic drains.

 

[swindler]

I agree to your points, @angore, except there have been a few (including us) who received a Deep Sleep message, in our case 95 minutes after the vehicle pulled into the driveway. It had also been driven quite a bit each of the two prior days.

When the battery started our quick drain, you can think of it as two loads on it. The typical load, and the unexpected load. It's the unexpected load that's causing the quick drain. These are not parasitic loads which can drain a battery over multiple days. Those are part of the typical load. This drain is from something outside the box. When it enters deep sleep, it minimizes the typical load, but had no effect on the unexpected load which continues to drain the battery despite the efforts to circumvent it.

To drain a 50 Ah battery with likely 70% charge or better in 95 minutes implies a load on the magnitude of 20 Amps. This may not be very accurate, but you get the idea. This is not the drain from a camera module.

Really there isn't much charge below 11.2V. If you look at a battery curve it's a cliff around there. If that load persists, the battery will be squeezed until there's no more juice to support any load. I didn't record my battery voltage, but @jimling reported 4V. The voltage could have been even lower, but had annealed a bit higher after the system completely shut down.

AGM batteries can withstand deep discharges and still function, much better than a standard lead-acid. Ours performed fine for two months afterwards with no hint of lessened performance, but was replaced once it was finally tested.