2024 Nautilus software and battery issues

[Cuestix]

Has anyone heard of a date for the 3Q OTA update?

Our local dealer just reached out to setup an appointment to come by and install an "important update." I assume this is the Q3 update expected but not being delivered OTA for some reason. My wife took the call, so I didn't get details from our service rep.

 

[Starfish]

Our local dealer just reached out to setup an appointment to come by and install an "important update." I assume this is the Q3 update expected but not being delivered OTA for some reason. My wife took the call, so I didn't get details from our service rep.

I'm betting it's the 24C24 window safety recall.

 

[Naughty]

On Facebook, people have been reporting Lincoln Concierge is still been telling people 3Q. Has anyone here talked to them but bet they will not give a firm date?

Here is an update on USAA Safe Pilot. The phone app notified me I completed the scoring period with a score of 90 out of a 100. My discount will continue to be 10% during my next 6 month period., This is no where near the 30% supposedly possible. I had no phone use dings and only a few harsh brankings (mostly getting cut off). If anyone gets a higher score/discount, I would like to compare notes.

I have State Farm Drive & Save on my 2016 F150, and typically score 90 - 95% and never answer the phone. I would have to check but my discount is in the 10% - 15% range and I drive less than 5000 miles / year. So to get 30%, I think your score has to be 100% (if that is even possible), never drive at night and perhaps drive 1 - 2000 miles per year.

 

[swindler]

I have State Farm Drive & Save on my 2016 F150, and typically score 90 - 95% and never answer the phone. I would have to check but my discount is in the 10% - 15% range and I drive less than 5000 miles / year. So to get 30%, I think your score has to be 100% (if that is even possible), never drive at night and perhaps drive 1 - 2000 miles per year.

Starting up with Hartford. The discount is 12% for the first 6 months. They say it could be up to 25% at the renewal period.

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[angore]

Our local dealer just reached out to setup an appointment to come by and install an "important update." I assume this is the Q3 update expected but not being delivered OTA for some reason. My wife took the call, so I didn't get details from our service rep.

I commend your dealer for being proactive.

 

[Billz]

Hi, I just reviewed the Technical Service Information for my VIN (https://www.lincoln.com/support/service-information/) and noticed many more items as compared to a few weeks ago. I wonder if this is a sign that issues are being identified and documented as perhaps they are finishing up all the know fixes and getting ready to release the next big SW. Just a thought based on my past experiences with SW developers.

Thoughts?

 

[elsloan1]

Hi, I just reviewed the Technical Service Information for my VIN (https://www.lincoln.com/support/service-information/) and noticed many more items as compared to a few weeks ago. I wonder if this is a sign that issues are being identified and documented as perhaps they are finishing up all the know fixes and getting ready to release the next big SW. Just a thought based on my past experiences with SW developers.

Thoughts?

Thank you, read through them, I need the front disc brakes changed.

 

[bbf2530]

Hi, I just reviewed the Technical Service Information for my VIN (https://www.lincoln.com/support/service-information/) and noticed many more items as compared to a few weeks ago. I wonder if this is a sign that issues are being identified and documented as perhaps they are finishing up all the know fixes and getting ready to release the next big SW. Just a thought based on my past experiences with SW developers.

Thoughts?

Hi Billz. Yes, generally speaking, that is how the system works.

Short story: Owners and Service Departments identify issues by having a vehicle brought to them and serviced for an issue. Then the corporate department handling Warranty claims compile data and identify repeated/chronic problem issues and areas.
Then the engineers/corporate service personnel work on solutions/fixes. Somewhere in there, they notify Service Departments and staff of "common" problem areas and recommended first step solutions/fixes via TSB's, SSM's etc.
Or in extreme cases…recalls.
In this way, Dealership service staff can get right to the root of the problem, not wasting time and money diagnosing common issues.

That was essentially how the system worked in the old days.

Now, there is still that avenue, plus the added ability to fix many issues via OTA software updates, allowing us to avoid service visits. Or in some cases, the software update may require a Service Department visit. Saves us time and aggravation as owners, and saves on recurring repair costs for Lincoln/Ford.

Anyway, just a very abbreviated version of the process.
So yes, you are correct.

Good luck.

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[Billz]

Hi Billz. Yes, generally speaking, that is how the system works.

Short story: Owners and Service Departments identify issues by having a vehicle brought to them and serviced for an issue. Then the department handling Warranty claims identify repeated/chronic problem issues and areas.
Then the engineers/corporate service managers etc. compile data and identify common issues.
They then work on solutions/fixes. Then they notify Service Departments and staff of "common" problem areas and recommended first step solutions/fixes via TSB's, SSM's etc.

That was essentially how the system worked in the old days.

Now, there is still that avenue, plus the ability to fix many issues via OTA software updates, allowing us to avoid service visits. Or in some cases, the software update may require a Service Department visit.

Just a very abbreviated version of the process.
So yes, you are correct.

Good luck.

Do you think this is an indicator of a new OTA update? Like the 3Q update we have been hearing about?

 

[bbf2530]

Do you think this is an indicator of a new OTA update? Like the 3Q update we have been hearing about?

Hi Billz. Well…I have no idea what will be in a “3Q” update, so discretion is the better part of valor.

What I will say is that most every TSB, SSM etc. etc. is designed to assist in identifying issues and problem areas. Some are more mundane Service and administrative messages, of course.

So issues that can be addressed in the next major update (aka “3Q) will be rolled into it.
Others will be released as smaller, more frequent updates.

So all we can do is wait until the release notes are made available. Either publicly or through inside sources.

EDIT- Sorry if my reply above was/is confusing. So to add…There does not need to be a prior TSB’s or SSM’s about an issue, in order for there to be a software update released. Some updates will simply occur. In fact, that will be the case for many software updates. Large and small.

Hope that makes sense, and sorry I’m not able to offer more specific information and answers.

Good luck.

 

[angore]

I have been following the SSMs and none relate to an infotainment update except the easy entry fix and audience is for dealers so very pinpointed in nature. Lincoln Concierge was saying 3Q for an update but no real mention of content.

With history as a guide, we would see a CSP posted like 24B09 once it is released but no idea how soon the OTA delivery starts.

 

[fredluke]

I just jumped on to this thread.

It reminds me of my new 2016 MKX with battery issues. Then my 2020 new Corsair with battery issues. I live next to the Oakville plant where they used to build MKX/Nautilus. I waited forever to take delivery of both vehicles. The latter due to covid. My friend supervised one of the depts in the plant and told me they had over 2000 MKXs sitting in the yard waiting for a battery fix when they began the new model. Eventually, engineers discovered that the modem never went to sleep and kept updating the vehicle status to the GPS and Way app. Also the vehicle stayed awake looking for the fob/phone when it is supposed to be in conserve mode when scanning. That's what I was told, but not sure if it's fact. Corsair had a similar issue.

Anyway, I have complete faith Lincoln enegineers will fix the problem soon.

On another note:
My friend was laid off for 2 years waiting for the Oakville plant conversion to EV. Then due to lagging EV sales Ford changed direction and now coverting it to build F series ICE trucks.

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[RetiredGuyinFL]

More software glitches keep appearing on my 7-month old lemon. Several times I have encountered no audio volume from any source selected. Increasing the volume either by the console knob or the steering wheel shows the volume increasing on the display but no sound emanates from the speakers. The only solution I have found is to press and hold the console knob to force a system reboot. This occurs weekly.
And now this, the 11" touchscreen displays a Google map "blue screen of death" completely blank. But enter a destination and the map displays the southern end of the Africa continent. The panorama map displays normally.
Already planning how to unload this POS.

 

[elsloan1]

That is a bummer for sure, ours has not done that, goes,in for recall on windows early next month. Only have 3 times the radio not work since February

 

[swindler]

We received our vehicle from service Tuesday, with ALL available fixes applied. Later that day, while listening to SXM, the music quit for about 10 seconds. But what was curious about this is that it seemed as if the music quit when my wife hit the reverse button (from park) and resumed when she hit the drive button. Maybe not, but it sure seemed like it.

 

[Cuestix]

It's not unusual for SXM to quit for 10-20 seconds while "updating" in our experience. Had the same thing occur driving a MKT with Sync 3 system. It happens once or twice a week. More annoying issue is when it seems to skip, like there's a buffering issue, several times over a few minutes. That problem seems to be corrected now, but I can't correlate the fix with any service or updates.

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[Black Beauty]

It was upsetting when I heard Lincoln moved production of Nautilus’s latest platform to China.

2024 Lincoln Nautilus Is the Brand’s First China-Made Vehicle To Be Sold in US

It's a first for Lincoln, but not other domestic brands, and opens up its Canadian factory for EV retooling in the meantime.

www.thedrive.com

 

[RetiredGuyinFL]

It's not unusual for SXM to quit for 10-20 seconds while "updating" in our experience. Had the same thing occur driving a MKT with Sync 3 system. It happens once or twice a week. More annoying issue is when it seems to skip, like there's a buffering issue, several times over a few minutes. That problem seems to be corrected now, but I can't correlate the fix with any service or updates.

I've experienced the SXM updating several times. That's not the issue. I was experiencing no audio sound from any source selected -- SXM, FM, AM, Spotify. Rebooting the entire system fixes this but it shouldn't be required.
I don't know if this is a Google Android Automotive specific flaw or the Lincoln customization. Either way, its not something I expect. Just more proof that the car was released for production prematurely. There are just too many of these flaws in this new Lincoln Connected Services and Digital Experience. These cars have been delivered to customers since January 2024 so we are now in the 9th months and still no patches for these issues but then the people in Dearborn are still working remotely. As it's got a Lincoln badge and is sold by Lincoln, the ultimate responsibility for this flawed product lies with Lincoln and Ford Motor Company, not Google.
But the number one biggest flaw is the repeated battery discharges that ultimately results in a damaged battery that will not hold a full charge. Still arguing with the dealer to replace the battery.
Got to decide what I want for my replacement in the next few months. Can't put up with an unreliable car.

 

[angore]

It is no consolation but Lincoln did release 24B09 to address issues in March for infotainment issues but obvioulsly did not address enough to resolve stabilty issues. Judging by some posts, some early owners may not have received even this update. The next update would likely have the same reason for the update - reboots, freezes, etc.

 

[RetiredGuyinFL]

Yes, I got the 24B09B update in August. Noted no significant improvement. The only two I detected was the the steering wheel audio forward/backward station buttons now work as expected with SXM, and when using Waze (from the Play store, not with CarPlay) on the 11” screen, turn-by-turn info now appears on the panorama whereas before there was nothing there. The periodic total loss of audio seems to have gotten more frequent after the update.