'24 Nautilus major issue poll #1 - Do you have a problem with the battery?

[Steve_C]

So are you thinking that normal transpac shipping can be fatal to our batteries? How do the Japanese and Koreans do it?

Fatal, no. Compromised, definitely! If not remedied desulfation will shorten battery longevity for sure!
I know one manufacturer (BMW) has a shipping plug attached to the Intelligent Battery management system (IBS) to curtail shipping drainage.
I cannot say what the others manufacturers are doing. Apparently, Lincoln has no system to stop vehicle parasitic draws from occurring during shipping.

It has been a failure at the dealership level to cycle these batteries up to full state of charge at delivery to dealer, then again at pre-delivery.
This, coupled with the excessive drain rate the the vehicle goes through while sitting on the lot (or at your residence) exasperates the issue.
Not that simple for the dealer to upkeep the batteries on a fleet of unsold vehicles. This all starts before dealer takes delivery.
If the vehicle battery is dead on arrival to port of entry it gets boosted to get it off the ship.
If this vehicle battery is dead at the port lot awaiting loading on to transport truck (carrier) it gets boosted.
If this vehicle battery is dead on transport truck at drop off to dealer, it gets boosted.
If this vehicle on the lot has a dead battery it gets boosted!
If this vehicle is at your residence and has dead battery...it gets boosted!
Everyone is happy except your poor tired battery that never reaches full state of charge throughout its cycles!

It is not a big deal to "reclaim" a slight to moderate de-sulfated battery. Problem is many folks have taken delivery off of dealer lots with batteries that have partial discharge, and during shipping, sitting & normal usage have not been able to cycle up to full charge state. In these situations, sulfation continues to erode battery performance & longevity.

 

[swindler]

2024 Nautilus RIII, gas - received finally may 2024, ordered sep 2023. Things have been pretty great until yesterday. Went out to go to appointment and car was dead, like a paperweight. Received notice on app that car went into "deep sleep" and for me to drive it around some??? Well, couldn't even get into the car. Manually entered, nothing happened for start. Called for a jump, it wouldn't take the jump. Dead as a rock. Looked up Deep Sleep and said car automatically goes into deep sleep if not driven for 14 consecutive days? Just returned from a 5 day drip to Hilton Head/Bluffton and other areas -- didn't really notice any issues. Parked car, came out next day, paperweight! Dealer said not sure. I put a battery charger on it and it was drained (?), but charging it kept faulting. I then received an email from Lincoln stating that Android Auto update affected cars and again for me to start it up and drive it around -- are they crazy? Could be coincidental about the android auto thing BUT clearly something is draining the battery, for us it appears out of the blue! Are initial batteries on Nautilus faulty possibly due to long transport? I couldn't find the battery recall that the early poster mentioned, only the recall for window. The paperweight is being towed to dealer. We are heading for long car trip in 10 days...this car scares me now. Thinking if they replace battery maybe do trickle charge nightly to top it off to help avoid travel issues? Obviously open to ideas.

Btw, there were a few software updates generally last summer that addressed some parasitic drains. They may or may not (likely not) affect the shipping phase. But owners definitely should check to see if they were applied for any vehicle regardless of when it was delivered.

Yours was delivered early enough that the dealer should have applied the updates during this year, but may have not (many do not). Check for open updates here by entering your VIN.

I believe if you have the original battery replaced and all these updates applied, you should be good.

 

[hinckley]

Fatal, no. Compromised, definitely! If not remedied desulfation will shorten battery longevity for sure! I know one manufacturer (BMW) has a shipping plug attached to the Intelligent Battery management system (IBS) to curtail shipping drainage. I cannot say what the others manufacturers are doing. Apparently, Lincoln has no system to stop vehicle parasitic draws from occurring during shipping.

A very interesting post. Thank you. Could it be that Lincoln just doesn't have the experience with long, trans-oceanic shipments to understand this issue?

 

[Steve_C]

A very interesting post. Thank you. Could it be that Lincoln just doesn't have the experience with long, trans-oceanic shipments to understand this issue?

A great question. I cannot answer that, but battery drainage during shipping is not a new concern among vehicle manufacturers. In any event, I think we can be sure it is a front & center concern for Lincoln now!
I have attached 2 links below concerning how BMW & GM manage battery preservation during shipping. I saw a link (Quorum) to how RIVIAN has a ship feature also, but I do not have it linked.

Swindler suggest Lincoln may have already addressed this issue, it is possible! I posted his comment on the issue:

Btw, there were a few software updates generally last summer that addressed some parasitic drains. They may or may not (likely not) affect the shipping phase. But owners definitely should check to see if they were applied for any vehicle regardless of when it was delivered.

Here are a few snippets found on BMW & GM battery Preservation during shipping. I can say, many BMW owners consistently get confused over the unused pigtail found on or along side the battery after a changeout!

Extra 2-pin connector above battery - red/blue wire?

Extra 2-pin connector above battery - red/blue wire?

www.e90post.com

Battery running down in your car? Possible solution for you.

If you have issues with your battery draining during long periods of storage you might want to try to see if you have "transport mode" enabled on your vehicle. GM vehicles 2015 and newer have this option, it's made to reduce parasitic drain during shipping. Steps to enable transport mode: 1...

bobistheoilguy.com

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[angore]

If you read all the propaganda on AGM, it is supposed to be superior in every way to a standard lead acid. Yet, they only come with 3 year warranties.

The fact they had to issue a tech bulletin that vehicles had to be delivered at 70% state of charge demonstrates they were learning about the trans-ocean process. I recall when we bought my wife's 2009 MKZ, the battery was dead and had to be replaced before delivery. It was a Saturday and took it from another vehicle on the lot. The manual states that if it sits over 30 days, it should be on a tender. Dealers do not do that so it can get a lot of abuse before it even leaves the lot.

I do try to keep my battery topped off every couple weeks to be sure the battery is at full charge occassionally since from my battery voltage measurements the Nautilus charging system does not seem to do it.

 

[G-597806]

Given your statement there is likely some software corruption in cars and this can explain why people lose profiles or experience various issues. They should do or improve doing an integrity check during updates,

i have the same problems and am told by the service dept that i need to put more miles on it. I probably CURRENTLY PUT about 100 miles per week on the vehicle. I was told to leave it run while in stores and trickle it if i am home and not driving it for a day. Makes no sense to me!!

 

[Fuzzy John]

Got this update today.
Funny that I drove 15 miles before the update. The battery went from 60% to 85%. Got the update prompt and I allowed it to install. After that I drove back home (15 miles) and when I got there the battery was down to 60%.
Interesting that it says: "This update improves the camera efficiency to manage its power state better when the ignition is off". How is the camera used when the ignition is off?

 

[bbf2530]

Got this update today.
Funny that I drove 15 miles before the update. The battery went from 60% to 85%. Got the update prompt and I allowed it to install. After that I drove back home (15 miles) and when I got there the battery was down to 60%.
Interesting that it says: "This update improves the camera efficiency to manage its power state better when the ignition is off". How is the camera used when the ignition is off?
View attachment 23227

Hi Fuzzy John. There are modules/circuits which stay active for a programmed amount of time after ignition off. Some for 10 minutes, some for 30 minutes etc.

The issue in some vehicles is that certain modules/circuits are not shutting down properly/as designed after the ignition is turned off. Or after those programmed time limits.

Lincoln/Ford is attempting to address these issues via software updates.

Good luck.

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[Steve_C]

i have the same problems and am told by the service dept that i need to put more miles on it. I probably CURRENTLY PUT about 100 miles per week on the vehicle. I was told to leave it run while in stores and trickle it if i am home and not driving it for a day. Makes no sense to me!!

Very poor dealer service dept. advice...he is blowing you off instead of giving you proper (factual) advice. Very disappointing!

 

[Fuzzy John]

Very poor dealer service dept. advice...he is blowing you off instead of giving you proper (factual) advice. Very disappointing!

At least I don't think they can pull the same fix they did with the window pinching issue by removing the battery... can they?

 

[o_mlly]

If you read all the propaganda on AGM, it is supposed to be superior in every way to a standard lead acid. Yet, they only come with 3 year warranties.

The fact they had to issue a tech bulletin that vehicles had to be delivered at 70% state of charge demonstrates they were learning about the trans-ocean process. I recall when we bought my wife's 2009 MKZ, the battery was dead and had to be replaced before delivery. It was a Saturday and took it from another vehicle on the lot. The manual states that if it sits over 30 days, it should be on a tender. Dealers do not do that so it can get a lot of abuse before it even leaves the lot.

I do try to keep my battery topped off every couple weeks to be sure the battery is at full charge occassionally since from my battery voltage measurements the Nautilus charging system does not seem to do it.

Just bought a new 2024 Nautilus Hybrid Black Label. Build date April 2024. Been sitting at the dealer for quite some time. I'm getting a low battery warning and want to hookup my battery tender. Do I put the leads onto the connections under the hood where the jump start device is or do I have to take out the spare to hook the tender to the 12V battery itself?

 

[angore]

Request a new battery

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[LHB]

Just bought a new 2024 Nautilus Hybrid Black Label. Build date April 2024. Been sitting at the dealer for quite some time. I'm getting a low battery warning and want to hookup my battery tender. Do I put the leads onto the connections under the hood where the jump start device is or do I have to take out the spare to hook the tender to the 12V battery itself?

I connect my NOKO 5 to the battery (there are thread entries discussing the method with pictures) but the connection for ‘jumping’ under the hood should work also.

 

[o_mlly]

Request a new battery

My Lincoln Way app keeps alerting that the Nautilus is in, "Battery in Saver Mode. Please drive vehicle to refresh status and remote features."

Would I mount a wounded horse and ride around on it at my age? I think not.

Called the dealer as you suggested. Service replied that they would send a mobile tech to investigate and replace if necessary.

"CUSTOMER STATES ALERT IS COMING UP FOR BATTERY STORE DEVICE IS ACTIVE TO PREVENT BATTERY RUNDOWN... CHECK AND ADVISE MOBILE SERVICE"

Looks like the Nautilus should have come standard with jumper cables and a power jump starter.

 

[swindler]

My Lincoln Way app keeps alerting that the Nautilus is in, "Battery in Saver Mode. Please drive vehicle to refresh status and remote features."

Would I mount a wounded horse and ride around on it at my age? I think not.

Called the dealer as you suggested. Service replied that they would send a mobile tech to investigate and replace if necessary.

"CUSTOMER STATES ALERT IS COMING UP FOR BATTERY STORE DEVICE IS ACTIVE TO PREVENT BATTERY RUNDOWN... CHECK AND ADVISE MOBILE SERVICE"

Looks like the Nautilus should have come standard with jumper cables and a power jump starter.

I think Lincoln is having issues with the battery surviving the 3 month trip from factory to dealer. Of course, they need a battery so they can be driven on/off the ship, etc — otherwise I'd advocate they should wait until it arrives at the dealer to get installed.

But…since we had our factory battery replaced, and since the major battery drain issues were resolved in 2024, I think the battery is doing very well and I would expect that of other owners as well. You may still be climbing out of that factory hole, but you should see sunny skies if the dealer makes all the repairs available.

 

[o_mlly]

I think Lincoln is having issues with the battery surviving the 3 month trip from factory to dealer. Of course, they need a battery so they can be driven on/off the ship, etc — otherwise I'd advocate they should wait until it arrives at the he dealer to get installed.

But…since we had our factory battery replaced, and since the major battery drain issues were resolved in 2024, I think the battery is doing very well and I would expect that of other owners as well. You may still be climbing out of that factory hole, but you should see sunny skies if the dealer makes all the repairs available.

Good to know. Thanks.

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