360 camera recall halts sales

[camarochevy1970]

It looks like it could follow the 2024 Explorer which will be just a 2 month production run with no changes from the 2023 model.


Peter

that's what our salesman told us the other day. No real changes now until the 2025 model, and 2024 will only run for a couple months

 

[peterk9]

What’s even worse is you guys are paying for a new car but getting one that’s “technically” a year old value wise. I would ask for something or start a class action suit or totally cancel your order and order a 2024. I mean I make sense right ? Your car leaves the lot and it goes down like what 10% or something ? Then it’s a 2023 and it’s almost 2024 so value wise it’s a year old. What’s your thoughts ? Am I wrong ?

I just spoke with my salesman and he mentioned that there are rebates/discounts of $3,000 for the delayed delivery. I'll confirm that once the vehicle arrives and the contract is drawn up. The Aviator is currently in Montreal awaiting delivery to the dealership.

Peter

 

[DomDoobie]

I just spoke with my salesman and he mentioned that there are rebates/discounts of $3,000 for the delayed delivery. I'll confirm that once the vehicle arrives and the contract is drawn up. The Aviator is currently in Montreal awaiting delivery to the dealership.

Peter

That makes it worth it. Extended service warranty also would be helpful

 

[peterk9]

That makes it worth it. Extended service warranty also would be helpful

I'll likely be looking at taking it back after 36 months or so and the warranty is for 48 months. Not worried about the mileage as my current 2020 Aviator has only 11,520 km (7,158 mi.) on it.

Peter

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[APL Rep]

So all along we are waiting for physical fix in form of camera replacement and now service tells me the fix is in and it’s only a software upgrade that’s been needed? They are doing one for me now. No cameras being replaced? Hmmm

Edit: seems like it’s first a software update and once done the system will tell them IF the cameras need to be replaced.

 

[camarochevy1970]

I can tell you this. We picked up our 23 that was delayed for the camera issue on Friday. We had the backup camera act up once already and in the dark you may as well be trying to backup via candle light. Fortunately we don't use the camera much, but the delivered units aren't great

 

[Action]

So all along we are waiting for physical fix in form of camera replacement and now service tells me the fix is in and it’s only a software upgrade that’s been needed? They are doing one for me now. No cameras being replaced? Hmmm

Does it matter how the fix looks like as long as the fix works. Isn't the result of the fix, the point?

Action

 

[Sharbotcom]

Does it matter how the fix looks like as long as the fix works. Isn't the result of the fix, the point?

Action

You are correct on that point. BUT I think the issue is the fix has now been identified as yet another software issue and not hardware. This issue has been identified and worked on for a very long time. More than enough time for a competent QA and debug team to have found the cause and developed a solution before this. Flipping back and forth on blaming hardware and then software is not getting the job done. All that money tied up in inventory and lost revenue while they scramble and squabble as to who/what is to blame, should cost people their jobs.

Is the software fix really addressing the issue? I don't know but FoMo is not a software company even though they provide a lot software in their products. I've lost all confidence in this company's ability to provide sound, solid functioning software. Lets hope I am wrong and this finally fixes it.

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[APL Rep]

Does it matter how the fix looks like as long as the fix works. Isn't the result of the fix, the point?

Action

It kinda does. Of course the goal is to fix things no matter what. Just seems to me like they don’t truly know what’s wrong with things and are still guessing is all.

 

[DomDoobie]

I can tell you this. We picked up our 23 that was delayed for the camera issue on Friday. We had the backup camera act up once already and in the dark you may as well be trying to backup via candle light. Fortunately we don't use the camera much, but the delivered units aren't great

Sounds like they’re trying to create a different software fix to avoid the cost of what was determined as the actual fix. Just my opinion. I mean look I found the fix to the bad sync build before they did. Everyone lost so much on that one lol

 

[peterk9]

So all along we are waiting for physical fix in form of camera replacement and now service tells me the fix is in and it’s only a software upgrade that’s been needed? They are doing one for me now. No cameras being replaced? Hmmm

Edit: seems like it’s first a software update and once done the system will tell them IF the cameras need to be replaced.

If it is just software, why would Magna be feverishly producing the cameras and Ford installing them in 800 Aviators per week?

Peter

 

[APL Rep]

If it is just software, why would Magna be feverishly producing the cameras and Ford installing them in 800 Aviators per week?

Peter

I think my edit explains that. Some will still need cameras. I asked same question you just did. That’s what I was told. Once new software is installed the system from the new update will tell them if cameras need to be replaced or not. Again I’m just passing this on.

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[peterk9]

As long as mine works is all I care about. It is currently sitting in Montreal awaiting delivery to the dealership. Montreal is about an hours drive from the dealership but they have a certain amount of time to complete the delivery. I belive it's 5 days.

Peter

 

[Action]

You are correct on that point. BUT I think the issue is the fix has now been identified as yet another software issue and not hardware. This issue has been identified and worked on for a very long time. More than enough time for a competent QA and debug team to have found the cause and developed a solution before this. Flipping back and forth on blaming hardware and then software is not getting the job done. All that money tied up in inventory and lost revenue while they scramble and squabble as to who/what is to blame, should cost people their jobs.

Is the software fix really addressing the issue? I don't know but FoMo is not a software company even though they provide a lot software in their products. I've lost all confidence in this company's ability to provide sound, solid functioning software. Lets hope I am wrong and this finally fixes it

First off, none of us is close enough to the issue to know the details. At best we are guessing. Because clearly the dealerships do not exactly know what is going on either. And making judgements on what should happen, well that is interesting. It ain't easy running a global century old company producing very high-tech products in the first world. It sucks being the consumer because we don't know. So, the frustration builds. And yeah, the trust factor takes a hit. Just know there isn't someone that holding back or "doing" this to the consumer. Everyone that is involved in the creation of the original system and making this fix really wants it as soon as possible.

My guess is this is a vendor issue. Ford doesn't make a lot of this kind of thing. A Ford engineer specifies what is needed, the physical space available and some bean counter sets a price. Then it is out for bid to vendors and one picks up the contract. When it goes bad the consumer takes the hit. And Ford is losing a fair amount of money as well. Not like Ford wants this situation, nor do they want to prolong it any. In the end, the vendor may not be getting another contract, or the vendor is sharing some of the losses monetarily Many times Ford writes the agreement out that way. The vendor shares in warranty costs.

Does this software really make the fix, hard for anyone of us to tell. The real answer is when it is installed by a dealership that hopefully can take direction from the company that may have gotten it from a vendor. That is a lot of distance between the source and the end user.

Action

 

[peterk9]

You are correct on that point. BUT I think the issue is the fix has now been identified as yet another software issue and not hardware. This issue has been identified and worked on for a very long time. More than enough time for a competent QA and debug team to have found the cause and developed a solution before this. Flipping back and forth on blaming hardware and then software is not getting the job done. All that money tied up in inventory and lost revenue while they scramble and squabble as to who/what is to blame, should cost people their jobs.

Is the software fix really addressing the issue? I don't know but FoMo is not a software company even though they provide a lot software in their products. I've lost all confidence in this company's ability to provide sound, solid functioning software. Lets hope I am wrong and this finally fixes it.

My dealership manager said today that he just received word that the parts are available and will be shipped. He mentioned "cameras" as part of the fix which is also what my source told me was the fix more than a month ago along with the associated software. My Aviator just arrived at the dealer this morning and I took it for a drive before it was prepped. Mileage on it was 76 km due to it being one of the test-driven vehicles as indicated by a sticker on the vehicle. Camera work just as well as the one in my 2020 Aviator which never had the issue.

Peter

 

[akool]

My dealership manager said today that he just received word that the parts are available and will be shipped. He mentioned "cameras" as part of the fix which is also what my source told me was the fix more than a month ago along with the associated software. My Aviator just arrived at the dealer this morning and I took it for a drive before it was prepped. Mileage on it was 76 km due to it being one of the test-driven vehicles as indicated by a sticker on the vehicle. Camera work just as well as the one in my 2020 Aviator which never had the issue.

Peter

Congrats on being close to finally having your car! Was the camera fix already performed on your car in Chicago, or are they passing that to the dealerships to do?

Mine is listed as shipped on 9/27, so hopeful we will see ours soon as well.

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[tvanhall]

I checked my camera recall notice, and it still says "recall incomplete, remedy not yet available".
Fortunately, our rear camera operates 99% of the time so I have no real ambition to have it "repaired". Just curious, is Ford really still trying to find a solution? I thought they were installing all new hardware as a solution. Have others had new hardware installed and did it fix the issues?

 

[Action]

My guess the fix is being developed by the vendor that made the system. Any replacement parts have to be designed, tested and manufactured.

Action

 

[peterk9]

I checked my camera recall notice, and it still says "recall incomplete, remedy not yet available".
Fortunately, our rear camera operates 99% of the time so I have no real ambition to have it "repaired". Just curious, is Ford really still trying to find a solution? I thought they were installing all new hardware as a solution. Have others had new hardware installed and did it fix the issues?

Ford began installing the new camera and associated software a month ago or so. First on the over 5,000 Aviators sitting in Chicago awaiting delivery. Once that was done then the next batch of cameras would be sent out to the dealers to install. From what I have heard, that is now being done but supply is limited so it will take a while. The recall was removed from my 2023 Aviator before it was shipped to the dealer last month. Since I never had the issue in the first place it's not possible to tell if it fixed the issue. BTW, Magna is now manufacturing these cameras

Peter

 

[peterk9]

My guess the fix is being developed by the vendor that made the system. Any replacement parts have to be designed, tested and manufactured.

Action

Already completed.

Peter