2024 Lincoln Navigator tire problems

[alandrew3]

Kudos to OP for opening this post and to KenKei for the experience details. I purchased new 9/2024 and car had issue since new but they told me to put 200+ miles on it to see if flatspots worked themselves out. To make an extremely long story short the vehicle has been to 2 dealers 3 times (including at this moment I write this) as well as two outside shops and Lincoln Service is stating they are aware of the issue but dont have a resolution and to come pick up my car. Also did not fix the 2 seat issues and non working USB in the 3rd row- I told them I need to speak to the GM before returning the loaner.

Where I am at now is trying to get them to put on a set of wheels rims from another vehicle that is confirmed to not have this issue. I dont want to do a buyback or lemon law it if the rims/tires just need to be replaced but at this point Lincoln service department is consistently horrible with general communication, followup, and il go as far as to say honesty.

This is the only post I found that really taps into this issue some people seem to have but is not nationalized yet. Kenkei please definetly let us know what the outcome was with your meeting with the field engineer as ill be sure to discuss it with my case here in NJ- Also happy to get on your attorneys list as a complainant. I have an entire log detailing the horrible experience with lincoln and if enough people are interested I will post it on here.

I have no idea why the dealers told you that flat spots can be worked out, but that is absolutely not the case. Once tires develop them, they are there permanently. The only option is the replace the tires. I verified that with tire shops outside of Lincoln, and even my Lincoln SA told me that if flat spots are present the tires have to be replaced. My particular vehicle apparently sat for 4 months at the railyard, and another 4 months on the lot. So Lincoln was willing and able to replace my tires asap. While the tire replacement did reduce the vibrations significantly on my car, they are still present and felt on the highway with the new tires.

I will say my experience with the staff at my local Lincoln has been great, but ultimately I want this fixed and cannot just leave my car with them for days/weeks on end to figure this out.

 

[2024NAVBL]

I have no idea why the dealers told you that flat spots can be worked out, but that is absolutely not the case. Once tires develop them, they are there permanently. The only option is the replace the tires. I verified that with tire shops outside of Lincoln, and even my Lincoln SA told me that if flat spots are present the tires have to be replaced. My particular vehicle apparently sat for 4 months at the railyard, and another 4 months on the lot. So Lincoln was willing and able to replace my tires asap. While the tire replacement did reduce the vibrations significantly on my car, they are still present and felt on the highway with the new tires.

I will say my experience with the staff at my local Lincoln has been great, but ultimately I want this fixed and cannot just leave my car with them for days/weeks on end to figure this out.

@alandrew3 what tire brand/size ect did they exchange your 4 with?

This issue would be a lot less frustrating if lincoln didnt make you wait 3 weeks for an appointment and then hold onto the car for another 3 weeks with no update. Irwin Lincoln is pretty bad and Dana Lincoln in NY is so bad I had to get a Lincoln Corp advocate to break through their stone wall gate keepers just to get my car out of there unresolved.

So on the first visit they changed all 4 tires with new but exactly the same type/brand. The only thing that helped a little bit was when I had an outside shop specifically rotate tires twice and let me road test- The vibration stopped being noticeable at lower speeds but occurred around 70-80mph- the vibration characteristics also changed slightly- less steering wheel front vibration and more so in the seats/floor.

I really think the problem is with one or two of the rims that have runoff- they can balance on the machine but vibrate in real road conditions.

 

[alandrew3]

@alandrew3 what tire brand/size ect did they exchange your 4 with?

This issue would be a lot less frustrating if lincoln didnt make you wait 3 weeks for an appointment and then hold onto the car for another 3 weeks with no update. Irwin Lincoln is pretty bad and Dana Lincoln in NY is so bad I had to get a Lincoln Corp advocate to break through their stone wall gate keepers just to get my car out of there unresolved.

So on the first visit they changed all 4 tires with new but exactly the same type/brand. The only thing that helped a little bit was when I had an outside shop specifically rotate tires twice and let me road test- The vibration stopped being noticeable at lower speeds but occurred around 70-80mph- the vibration characteristics also changed slightly- less steering wheel front vibration and more so in the seats/floor.

I really think the problem is with one or two of the rims that have runoff- they can balance on the machine but vibrate in real road conditions.

So funny story about the replacement - my OEM tires were Pirelli Scorpion Verdes (285/45R22). The dealer agreed to replace them, but according to them Lincoln sent replacement tires of Pirelli Scorpion A/S Plus. I did not notice at the dealer, but on my drive home I noticed some increased road noise. When I inspected at home, I raised the issue with Lincoln. I found out several days later the Verde's were on back order and once those are in, Lincoln will swap out my A/S with the Verdes.

The difference between the two tires is the Verde has the PNCS (acoustic foam liner) to reduce road noise while the A/S does not. I told them I wanted the OEM tires as thats what the engineers are Lincoln/Ford determined to be used.

FWIW - the Escalades ride on Bridgestone Alenzas that are also foam lined (as told by the Cadillac dealer), so the full size luxury tires are meant to be noise cancelling. EDIT - I tried to find out online if thats true but I can't seem to verifiy.

I also asked my SA when they swapped them out the 1st time if the foam liner had separated (which happens a lot in EV's) and that foam could have been the source/cause of the vibrations. He told me no, the liner was still properly attached and the tires themselves were flat spotted.

 

[2024NAVBL]

So funny story about the replacement - my OEM tires were Pirelli Scorpion Verdes (285/45R22). The dealer agreed to replace them, but according to them Lincoln sent replacement tires of Pirelli Scorpion A/S Plus. I did not notice at the dealer, but on my drive home I noticed some increased road noise. When I inspected at home, I raised the issue with Lincoln. I found out several days later the Verde's were on back order and once those are in, Lincoln will swap out my A/S with the Verdes.

The difference between the two tires is the Verde has the PNCS (acoustic foam liner) to reduce road noise while the A/S does not. I told them I wanted the OEM tires as thats what the engineers are Lincoln/Ford determined to be used.

FWIW - the Escalades ride on Bridgestone Alenzas that are also foam lined, so the full size luxury tires are meant to be noise cancelling.

I also asked my SA when they swapped them out the 1st time if the foam liner had separated (which happens a lot in EV's) and that foam could have been the source/cause of the vibrations. He told me no, the liner was still properly attached and the tires themselves were flat spotted.

Very interesting detail between the two Pirelli makes- thanks. I'm definitely going to take note of what's on mine and bring it up in the conversation. I always go with Michelin on the BMWs and would be willing to get a set and possibly some aftermarket upgraded rims with a wider side wall (on another post a few users did this to tackle the harsher ride quality) but Lincoln needs to figure out a way to confirm that's the issue and not something else before I blow hard coin on outside purchases to fix their quality problem.

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[2024NAVBL]

I am dealing with this issue now. New 2024 Black Label, purchased last month. Vibration in the front at any speed, including low speed. It is felt in the front as a whole, the steering wheel, the pedals. Called the day after I brought it home and they replaced all of the tires. No change. Had the service manager drive it with me today. He felt the vibration, tried adjusting different settings, drive at different speeds, etc. They did the all of the load and balance testing and redid everything. The service manager called Lincoln tech and reported the issue and followed their instructions. He took a couple other Navs on the lot for drives. He said they all drive like this, it’s normal and they’ve done everything they can. The steering wheel vibrates all. the. time.
Tomorrow I’m going to call the general manager of the dealership, but I’m really disappointed that, as someone said, a car I’m paying over 120k for feels like this. I drive my 2018 Volvo and it’s smooth as butter. I would settle for just no shaking. This can’t be ok!?

Mine started out that way, being noticeable at much lower speeds like around 35mph and up. Presently after all the tinkering thats been done it becomes apparent at 60-70 so I guess stay tuned- one of us will have a dealer or something get this resolved.

 

[alandrew3]

What happened to kenkei?

 

[2024NAVBL]

I was thinking the same thing, hopefully Lincoln didnt send their corporate cleaner to pull a hit job. Kenkei come back were relying on you! lol im waiting to hear what came about before I call Lincoln while they have my car still.

As an update I looked up what dealership sells the most blacklabels and Ai returned Planet lincoln in Dallas, I called there service and asked if they had vehicles with this problem, the SA on the phone was nice and said he had a lady that had one and brought it in at 2800 miles- because she was waiting to compile that diag with an oilchange/regular service. He said the problem was fixed fully with a wheel bal and rotation and he was surprised to hear that lincoln actually replaced my tires as part of the diag- So the takeaway here is it seems every dealership is handling this problem differently and none effectively.

I also paid for Ask.com to have a ford/lincoln tech to look up if there was any bulletiens about this and after holding on the phone for 5 minutes he said there seemed to be none.

Sorry the two updates are not majorly helpful but at this point lets all overcommunicate about this issue until Lincoln has a once-forall fix.

 

[tie1onanytime]

I was thinking the same thing, hopefully Lincoln didnt send their corporate cleaner to pull a hit job. Kenkei come back were relying on you! lol im waiting to hear what came about before I call Lincoln while they have my car still.

As an update I looked up what dealership sells the most blacklabels and Ai returned Planet lincoln in Dallas, I called there service and asked if they had vehicles with this problem, the SA on the phone was nice and said he had a lady that had one and brought it in at 2800 miles- because she was waiting to compile that diag with an oilchange/regular service. He said the problem was fixed fully with a wheel bal and rotation and he was surprised to hear that lincoln actually replaced my tires as part of the diag- So the takeaway here is it seems every dealership is handling this problem differently and none effectively.

I also paid for Ask.com to have a ford/lincoln tech to look up if there was any bulletiens about this and after holding on the phone for 5 minutes he said there seemed to be none.

Sorry the two updates are not majorly helpful but at this point lets all overcommunicate about this issue until Lincoln has a once-forall fix.

2024navbl : any chance you remember the name of the service advisor you spoke with? not sure that is a question I can or should ask...? but I like to have as many facts under my hat - straight - so I can either discuss or have reference to - when speaking with the dealer ship on my case. It is the 21st now and I too - do not have my truck back yet. we are at 30 days now. I also know that the truck is taking random ride intervals - so very curious as to what is gong on. I may pay a personal visit to them later this afternoon. My bet is when they see me - they will show concern as they should. maybe too late.

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[2024NAVBL]

2024navbl : any chance you remember the name of the service advisor you spoke with? not sure that is a question I can or should ask...? but I like to have as many facts under my hat - straight - so I can either discuss or have reference to - when speaking with the dealer ship on my case. It is the 21st now and I too - do not have my truck back yet. we are at 30 days now. I also know that the truck is taking random ride intervals - so very curious as to what is gong on. I may pay a personal visit to them later this afternoon. My bet is when they see me - they will show concern as they should. maybe too late.

Absolutely- the more details the merrier for everyone. I can tell you it seems this dealer is huge and is maybe even worse then the two im dealing with in the NE. His name was Christian I think- sounded young and now that I think of it that was the only issue HE* came across. So there could be many others.

 

[2024NAVBL]

Just a little nudge as the truck sits with no calls or updates from the GM for multiple days now- this time copied in a lincoln corp advocate and lincoln conceirge:


Another statement reminder to pay $1475.88 for a $100K++ premium luxury truck that still isnt fixed. Jeff if you remember on the show floor I really did not want to take this vehicle and wanted to order a different spec but I went forward with your trust this issue would be resolved and we had it on the we-owe sheet.

I know your in sales but since travis never called me last week and my truck continues to sit there daily id like to coordinate something. The SA covering for Danielle confirmed that service DID NOT change all tires and rims temporarily with a vehicle that doesnt have the problem. This is a very simple diag approach that will quickly indicate if wheels/rims are the problem or the vehicle. Also told the seat problem needs a part thats on back order and no indication of when its coming in. Im not a complainer but he seemed to have an attitude with me when I asked for these details and argued my problem isnt a major concern and the diag of rotation doesnt need to happen.

If we cant get this fixed I need to discuss some ultimate solutions. Please.......

The loaner I have DOES NOT have any drivability problems. At this point is it way too much to ask to coordinate a time/day that I bring it to you and we put the wheels on that on my nav temporarily?

 

[alandrew3]

Absolutely- the more details the merrier for everyone. I can tell you it seems this dealer is huge and is maybe even worse then the two im dealing with in the NE. His name was Christian I think- sounded young and now that I think of it that was the only issue HE* came across. So there could be many others.

They are a large dealer in the DFW area, but I could probably say they are not the "best." I'm working with David McDavid in Frisco, the staff has been very helpful so far, albeit without a resolution.

 

[alandrew3]

What is your loaner, and is your owned Navi a standard or L length?

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[2024NAVBL]

Finally a great update, from that email complaint my orig sales guy called the GM who was out on vac and really got into his @$$, the GM called me several minutes later on his cell apologizing and has arranged to coordinate a date next week where I can test drive another nav, make sure it rides clean, then throw those rims/wheels on mine and let me test with them on. IF resolved I can keep the new set. This is huge and should have been one of the earlier steps taken. I will update once i do this.

PS mine is the standard and the current loaner is an aviator. My first loaner was a Nav L and glid on the highway at any/top speeds with no issues and was a reserve trim. Wish I took note of the actual tires on that one but I really suspect its bad factory rims. Well see.

 

[alandrew3]

Has anyone tried lowering the PSI from 39 to say 35 psi? Was suggested by other sites but was curious if anyone has tried it on the Navi.

 

[alandrew3]

Finally a great update, from that email complaint my orig sales guy called the GM who was out on vac and really got into his @$$, the GM called me several minutes later on his cell apologizing and has arranged to coordinate a date next week where I can test drive another nav, make sure it rides clean, then throw those rims/wheels on mine and let me test with them on. IF resolved I can keep the new set. This is huge and should have been one of the earlier steps taken. I will update once i do this.

PS mine is the standard and the current loaner is an aviator. My first loaner was a Nav L and glid on the highway at any/top speeds with no issues and was a reserve trim. Wish I took note of the actual tires on that one but I really suspect its bad factory rims. Well see.

Funny that mine is a Navi L Reserve and it's not gliding at all on the highway...

 

[2024NAVBL]

Has anyone tried lowering the PSI from 39 to say 35 psi? Was suggested by other sites but was curious if anyone has tried it on the Navi.

Yes definitely, I even ranged TP from 30 to 48. Nothing fixes it but IMO 36/37 it behaved the best it possibly could. As to reg or L version or even tires at this point I dont think it matters, I think its rims at this point

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[G-999494]

Yes definitely, I even ranged TP from 30 to 48. Nothing fixes it but IMO 36/37 it behaved the best it possibly could. As to reg or L version or even tires at this point I dont think it matters, I think its rims at this point

A side note to all - as you know by my writings above I am experiencing a vibration from somewhere - but definitely tire/wheel/suspension based. Regarding the actual wheel hypothesis… could be - however… I have 24” Niche wheels with General 305x45x24 ? (I believe ) and I have that vibration. Could be coincidental … maybe ? But I still do not have my truck back to verify the dealer (Planet Lincoln/Love Field) supposed fix. I was told it was. But I wil only believe it when I drive it.
Stay tuned and please - keep the postings coming! Good info here

 

[Mark-P]

I run 35 psi for max smooth ride when not towing

 

[ALH.P]

Has anyone tried replacing the factory rims (mine are 22”) with smaller ones - say 17s? I have friends in the racing world who say this is the only sure fix - that the suspension on these vehicles needs more sidewall than what is on a 22” tire. Just curious …

 

[TrentM]

Has anyone tried replacing the factory rims (mine are 22”) with smaller ones - say 17s? I have friends in the racing world who say this is the only sure fix - that the suspension on these vehicles needs more sidewall than what is on a 22” tire. Just curious …

We have had many threads on here about those useless 22' wheels. Do a search. Simply get rid of them if you are having tire issues. These big heavy rigs need real tires underneath them, not tires with 3 inches of sidewall. They are trucks! Not toyotas. I immediately took those useless 22's off and put 20' wheels on mine with 10 ply tires that have almost 6" of sidewall. Rides and drives perfectly all day at 95 mph if you want, with 34 to 35 pounds air pressure. If you are only going back and forth to starbucks then happily keep your 22's on there.
And.... you can put 17's, 18's or 19's on there too. But the rims I wanted did not come in 17's that would clear the brake caliper. Ya gotta make sure everything clears if you go with some of the smaller wheels. You can get nice looking wheels and real tires at a Les Schwab tire store for $3,400 bucks that will work 100 times better than the $9,000 worth of wheels and tires that came stock on my Gator.