2024 Hybrid Nautilus (Engine Problems)

Pretty disappointed in my dealer here in San Antonio. I was going to purchase a Nautilus hybrid on Monday but got sick and cancelled the appointment. The next day I found out about this issue and ran all of the dealer's VINs only to find that 100% of the in-stock cars were on the list.

I brought it up with my salesman. He was "surprised" knew nothing of this. So, the sales manager tells him, "Oh, that. Ford is only recommending that these cars should not be sold. If it was a real problem they would require us to stop selling." I sent my salesman the CSP notice and he said, well it does say "recommended" not "do not sell."

He checked with his service dept and they knew about it - but said parts wouldn't be in until Mid-June. They have two cars in-transit that are due to arrive Mid-June, those VINs are not on the list.
 
A hard "stop sales" is something for a safety issue. The dealer is being disingenuous. From the posts in this thread you can see that this is a real problem, still occurring, with the result being blown engines. (I'm seeing similar, new, reports on another site I frequent).

The May 20 formal bulletin, while only "recommending" (since it isn't a safety issue), is quite clear:
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I absolutely understand that not all people would be aware of this, but by now for sales staff to still be ignorant on this topic (management not sharing important information), and managers to brush off concerns, is truly unacceptable behavior.

I've also heard reports of customer-focused dealers, segregating the vehicles flagged for the fix, letting buyers know of this problem before sale, so the buyer could delay closing until their vehicle was repaired ( or getting a new in-transit vehicle that doesn't have the problem).
 
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markfm said:
A hard "stop sales" is something for a safety issue. The dealer is being disingenuous. From the posts in this thread you can see that this is a real problem, still occurring, with the result being blown engines. (I'm seeing similar, new, reports on another site I frequent).

The May 20 formal bulletin, while only "recommending" (since it isn't a safety issue), is quite clear:



I absolutely understand that not all people would be aware of this, but by now for sales staff to still be ignorant on this topic (management not sharing important information), and managers to brush off concerns, is truly unacceptable behavior.

I've also heard reports of customer-focused dealers, segregating the vehicles flagged for the fix, letting buyers know of this problem before sale, so the buyer could delay closing until their vehicle was repaired ( or getting a new in-transit vehicle that doesn't have the problem).
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This problem is serious and like any serious problem with an automobile, how the dealer responds is the most informative part of the process. It sounds as if some dealers are clueless, some dealers are shady, and some are stepping up to do the right thing. My dealer is kind of in between clueless and doing the right thing -- I have not been contacted since the sale, which was only 2 weeks before the May 1 notice. I think this is crappy, given my wife and I purchased $122K worth of vehicles from them in one day. I don't currently have issues with my hybrid, but I shouldn't have to wait until I do to get attention.
 
Two questions come to mind:
1. Of the 6,574 Hybrids on the list, what is the failure rate? Is it 100% eventually? It's one thing if the injector just performs poorly, but as Ford has stated sometimes a tip breaks off and enters the combustion chamber causing severe engine damage. I get it that this is also unknown and changing out the injectors would be much cheaper that rebuilding/replacing engines.

2. Does Ford expect to replace the injectors of 100% of the 6,574 cars on the list? How long would that take??? That's 26,296 individual injectors. YIKES and what would be the eventual cost for that work? Statistically speaking, how many of those cars will have poorly performed work done when the injectors are replaced? My local dealer - that claims to be the No. 1 selling Lincoln dealer in the US - has ~18 hybrids in stock right now. All of them are on the list. Just getting those cars "fixed" will require 72 injectors and misc parts and then the technicians and shop space to complete the work on all 18 cars.

I would have to say as new model introductions go... this one is one of the worst in recent memory.
 
creativepart said:
Two questions come to mind:
1. Of the 6,574 Hybrids on the list, what is the failure rate? Is it 100% eventually? It's one thing if the injector just performs poorly, but as Ford has stated sometimes a tip breaks off and enters the combustion chamber causing severe engine damage. I get it that this is also unknown and changing out the injectors would be much cheaper that rebuilding/replacing engines.

2. Does Ford expect to replace the injectors of 100% of the 6,574 cars on the list? How long would that take??? That's 26,296 individual injectors. YIKES and what would be the eventual cost for that work? Statistically speaking, how many of those cars will have poorly performed work done when the injectors are replaced? My local dealer - that claims to be the No. 1 selling Lincoln dealer in the US - has ~18 hybrids in stock right now. All of them are on the list. Just getting those cars "fixed" will require 72 injectors and misc parts and then the technicians and shop space to complete the work on all 18 cars.

I would have to say as new model introductions go... this one is one of the worst in recent memory.
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I suspect the failure rate is fairly small and occurs generally within the first few hundred miles (outliers do exist). The primary cost is the injectors themselves. They are around $50 each retail and take about 30 mins to replace all 4(maybe 1 hour shop time) and can be done in the parking lot really. From what we can see Ford has already distributed parts to dealers.
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Jacyte said:
I suspect the failure rate is fairly small and occurs generally within the first few hundred miles (outliers do exist). The primary cost is the injectors themselves. They are around $50 each retail and take about 30 mins to replace all 4(maybe 1 hour shop time) and can be done in the parking lot really. From what we can see Ford has already distributed parts to dealers.
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Doesn't sound like my dealer has the parts, based on what I was told this morning. See text conversation below.

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NCNautilus said:
Doesn't sound like my dealer has the parts, based on what I was told this morning. See text conversation below.

View attachment 21086
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I'm sure each dealer will have different expected arrival dates for parts but they are all supposed to have enough parts to cover vehicles sold and on lot. The parts are not available in the system to be ordered. After i received a similar response from my dealer, i responded with the labor allowances and parts ordering information from ford and suddenly "parts arrived today".
 
NCNautilus said:
So I heard back right about the June 3rd date before this post. I am on the list, so we'll see how this goes. Thank you.
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June 3rd is normal parts ordering. They should receive seed parts before that. When the parts become orderable they will be susceptible to backorder and inventory limits.
 
Jacyte said:
Another owner posted it in one of the FB groups.

View attachment 21087
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My experience was exactly like @Jacyte. I showed the service manager the above document. He checked on parts listed and they ‘just arrived’. I asked for an appointment asap. Scheduled replacement 2nd week of June with loaner. The fuel injector issue is a real bummer. I will be glad once replacement is done. My attitude would be very different if I had a failure and had to find a replacement car. Especially because I LOVE IT. The fit and finish, materials, assembly quality and luxury feel are more than I expected from a Ford. It’s a keeper if it doesn’t self-destruct!
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Update on my 2024 Nautilus Hybrid. I received a call from Lincoln Concierge yesterday and was informed that the engine is being replaced. No timeline for this, other than "most" of the parts should be available by end of May. I was also told there is no delivery date yet for "some" of the parts. I live in NJ. I went on the NJ website, and it appears that a vehicle is not eligible for lemon law unless it has 3 repair attempts for the same issue that are not resolved. Any input would be appreciated. I'm thinking of asking Lincoln to buy me out, but not sure how to approach that.
 
Kmen said:
My experience was exactly like @Jacyte. I showed the service manager the above document. He checked on parts listed and they ‘just arrived’. I asked for an appointment asap. Scheduled replacement 2nd week of June with loaner. The fuel injector issue is a real bummer. I will be glad once replacement is done. My attitude would be very different if I had a failure and had to find a replacement car. Especially because I LOVE IT. The fit and finish, materials, assembly quality and luxury feel are more than I expected from a Ford. It’s a keeper if it doesn’t self-destruct!
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I was given the same timeframe with a loaner car. I instead opted to drop off and use the shuttle. Even with the rear shocks they estimate it will be done in half a shift. I was able to get an appointment much sooner and i saved my loaner date for all the major software updates.
 
jsp0919 said:
Update on my 2024 Nautilus Hybrid. I received a call from Lincoln Concierge yesterday and was informed that the engine is being replaced. No timeline for this, other than "most" of the parts should be available by end of May. I was also told there is no delivery date yet for "some" of the parts. I live in NJ. I went on the NJ website, and it appears that a vehicle is not eligible for lemon law unless it has 3 repair attempts for the same issue that are not resolved. Any input would be appreciated. I'm thinking of asking Lincoln to buy me out, but not sure how to approach that.
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Did they tell you it was due to the injector tip failure? Scoring in cylinder wall or bent rod due to hydro lock? Smell fuel at all when it died? They at least give you a service report?
 
According to this site, you can start the process after 2 repair attempts or after 20 cumulative days of the car being out of service. Once the manufacturer receives notice that you're invoking the lemon law, they have 10 days to repair. So start now!!
 
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