2024 Hybrid Nautilus (Engine Problems)

[NCNautilus]

Just crossed 1000 miles on my way home this afternoon. Fingers crossed.

 

[bbf2530]

Do they have six or seven thousand loaners? What happens to people like me? I'm away from home for six weeks and then it's another 1100 miles back home.

Hi Houtex. Up until now, my Dealership policy states that Lincoln places no mileage limit on loaners.

However, the issue with your situation could be this: Once our Lincoln vehicle has been fixed, we usually have until the next day to return the loaner/pick up our repaired vehicle.
So if you would possibly be 1,100 miles away when your warranty work is completed, there may be a timing issue you would need to address with the Dealership and Lincoln for prior approval.

I would ask your Dealership what the policy is, and also call Lincoln Concierge to ask what the official Lincoln policy is. Additionally, it would not hurt to ask for something in writing.

I’m sure others will jump in to help, so keep us updated and good luck.

 

[hinckley]

Do they have six or seven thousand loaners? What happens to people like me? I'm away from home for six weeks and then it's another 1100 miles back home.

I don't know about availability of loaners. I know that according to this article, Lincoln takes longer to move cars off the lot than any other brand. So there's a lot of cars out there!

Regarding your situation, have we heard of any vehicles with more than 1000 miles that have experienced injector failures? It seems that failures are happening pretty quickly, so hopefully, you're in the clear. Fingers crossed for you.

 

[markfm]

I don't know about availability of loaners. I know that according to this article, Lincoln takes longer to move cars off the lot than any other brand. So there's a lot of cars out there!

Regarding your situation, have we heard of any vehicles with more than 1000 miles that have experienced injector failures? It seems that failures are happening pretty quickly, so hopefully, you're in the clear. Fingers crossed for you.

From @7.62Kolectr earlier today, "3 days/200 miles and 2 weeks/2400 miles was how long each lasted."

It sounds like an engine failure at 2400 miles, though maybe it was something else...

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[swindler]

A comment and a question . . .

I don't disagree with your conclusion, but keep in mind, Kolectr works for a dealer, not Ford Corporate. It's a very good dealership (I bought my car there), but we've got to hope all dealerships act as responsibly.

We think that some hybrid VINs are on the list and some are not, and we know that when an injector fails, it's a catastrophic engine loss. If you're a hybrid owner whose VIN is on the list, wouldn't it make sense for you to park your car and ask for a loaner until it's determined whether your engine has a bad injector(s)? Isn't providing a loaner better for both Ford and the owners?

Some people here say their hybrid does not have 24B23 listed under their CSP tab on Lincoln Way. Ours does. The CSP also shows up using the www.lincoln.com/support/recalls-details/ webpage. I'm assuming OASIS and FSA are Ford employee tools.

Regardless, i'm not sure if that means our vehicle is on the affected list, or if it's just one of the 6,574 vehicles made from Oct thru Feb and needs to be checked. FYI, our vehicle completed assembly 11/28/23.

 

[APL Rep]

From @7.62Kolectr earlier today, "3 days/200 miles and 2 weeks/2400 miles was how long each lasted."

It sounds like an engine failure at 2400 miles, though maybe it was something else...

Both were engine failures

 

[Houtex]

Today we have learned of one failure at 2,300 miles and another at 2,400 miles.
To me that kind of indicates that none of us are really safe.

 

[markfm]

Some people here say their hybrid does not have 24B23 listed under their CSP tab on Lincoln Way. Ours does. The CSP also shows up using the www.lincoln.com/support/recalls-details/ webpage. I'm assuming OASIS and FSA are Ford employee tools.

Regardless, i'm not sure if that means our vehicle is on the affected list, or if it's just one of the 6,574 vehicles made from Oct thru Feb and needs to be checked. FYI, our vehicle completed assembly 11/28/23.

Perhaps, just a guess, it relates to my earlier post that maybe they have tagged batches of VIN as affected, but not all, built in the date range. This may or may not mean a given VIN not on the VIN list is 100% clean, but from my chat on FB sounds like maybe that's what has been done.

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[Steve_C]

I can only speak for us. Other dealers might be ignoring it and carrying on as normal driving and delivering. It’s not really official yet. Strangely it says do not drive or deliver yet it’s not ordered? Just like it you wanna? So they are here anyway.....

I thought about that after I replied....whether it was a mandate or "suggestion" to dealers!
Sadly, business ethics vary from dealer to dealer...we all have stories I am sure!
It is good to see that Koectr & the Lincoln franchise he is associated with is taking the narrow road putting customers satisfaction first over financial profits!
It takes balls to do this....this dealer may be paying interest on unsold inventory they are holding back, costing $$$.
I give them 5 out of 5 Stars for great business acumen concerning this matter!

 

[markfm]

An interesting suggestion that I've seen elsewhere:

Have your dealer check your VIN in OASIS to see if it's listed for the 24B23 injector CSP. If it is, ask the dealer to reach out to Ford's Special Service Support Center (SSSC) to obtain authorization for a long term loaner, until repairs are made to your vehicle.

The original suggestion has more detail, rationale (essentially that we know the dealers themselves have been told they shouldn't be using affected vehicles for demo or sell them, so we shouldn't be driving them either, and we know failures can lead to catastrophic engine damage and knock-on hybrid system damage as the battery system gets depleted when it goes into limp-home mode), but the above captures the flavor of it.

No idea if it's practical, just thought I'd share it.

 

[angore]

On my sticker, in the box below the MSRP there is a date 01 23 24.

 

[jsp0919]

I have a 2024 Nautilus Reserve Hybrid that quit after 500 miles. Message on dash to "find safe place to stop", and then shortly after the vehicle lost power and just stopped. It would not start or move. Lincoln Roadside assistance had the car towed (after waiting 3 hours) to the dealer where I purchased it. I was told the 12V battery was defective and needed to be replaced. This did not make sense to me as I did not think that would cause the car to quit running. The battery was replaced yesterday (May 3rd). It did not solve the problem. Very concerning since the dealer and Lincoln are trying to determine the problem. I'm wondering if anyone else has had a similar issue,

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[swindler]

On my sticker, in the box below the MSRP there is a date 01 23 24.

That's the date the sticker was generated. It's typically a short while after it ships, but I don't think that's a given.

 

[Houtex]

Is this date on the door, the build date?

 

[markfm]

Is this date on the door, the build date?

Yes, that should be it - Nov 23.

 

[swindler]

Yes, that should be it - Nov 23.

Just to clarify, that's Nov 2023.

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[hinckley]

Just to clarify, that's Nov 2023.

Yes.

 

[markfm]

Did your engine seem a bit rough before the error message came up? You may have been bit by the failure described here: High Pressure Fuel Injector Replacement

Basically: an issue with an injector, the tip fails and can get driven into the cylinder, resulting in engine failure. The hybrid power pack takes over (the main pack under the cabin, not the little 12v accessory battery under the spare tire). With the main engine failed, the hybrid power pack gets depleted, nothing to recharge it, so it ends up dying. At that point the car isn't going anywhere.

 

[kevin1889]

Hi All. I am the OP of this thread. Wanted to provide an update and see if anyone has gotten further than me.

I've been driving around a loaner ( non-hybrid) for over a month, it now has over 3K miles (my original nautilus didn't break 1K). It seems like the dealership doesn't really know what's going on. Everytime I talk to someone I get a different story. Here's where I'm at now.

I have an open case with the Reacquired Vehicle (RAV) team at Lincoln. They said it would be a few more weeks until they are able to present me with an offer for my disabled vehicle. I am not confident that offer will "make me whole". I am in IL and subject to that Lemon Law. What's not clear to me is what happens with sales tax. I paid sales tax on the original purchase, now I'm going to essentially "sell" my car back to Lincoln and then buy a new one. Seems to me like I'll get screwed on sales tax. To make it even more confusing, today the dealer said I should call back the RAV and tell them I'd like to "swap" with the dealer for another Nautilus hybrid. I am not sure how that will work with my lender as I have outside financing through a credit union (the dealer didn't know either). Further I told the dealer I'm not comfortable until you can provide me details that the issue is resolved with the fuel injectors. They had not heard of any list. A couple people there said that there were a few Nautilus listed as "do not sell" but they didn't know why. After I told them about this forum, now I'm told there is a list but they haven't been sent it yet to be able to check their vehicles.

So, I am more confused than ever, and the dealership is not inspiring much confidence. Making it hard not to just take the RAV offer, even if I lose out on a few thousand dollars and go buy a Lexus RX hybrid.

 

[markfm]

@kevin1889 - RX hybrids have had recurring issues, not yet fixed, with the 12v battery/parasitic drains, the 350h is kind of under-powered, and I've been seeing reports on problems with the 500h transmission.

(I'm a 5 time RX owner, been looking at the Gen 5 RXs since they came out last year.)

Your dealer should easily be able to find out about the fuel injector issue - a letter went out to all dealers in the US on 1 May, specifically saying affected vehicles are identified in OASIS, see if 24B23 high pressure fuel injector replacement is listed. Normal buyers are starting to see it appear in their Lincoln app, a "tell" that the lists are live (correlating to people's VINs). Escalate to the dealer's GM if people are ignorant, else reach out to the Lincoln Concierge.