Customer Satisfaction Program 24B54 - Certain 2024 Model Year Nautilus - Update Infotainment Software

[Vjayakumar13]

And... Auto StartStop LED is broken. System recognizes it going on and off but the LED remains off.

I am facing same issue since the last update. Reported to service center. They are waiting to update

 

[russlb]

Driving my Nautilus this morning the Auto StartStop LED is working again. Though, Coolant temperature display reappeared even though it was off. Toggling on/off got it to go away

 

[Lincolnguy2]

Just picked up my 24 Reserve 2 this morning.
They did all the software updates , and had to back order the shocks and brakes. Said it will take a good three weeks to get the parts. Had to reset almost every setting in the system when I picked it up.

 

[angore]

How long did they have it and what did these do beyond the software updates?

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[russlb]

This might be a new feature. I noticed when changing drives modes selecting Excite turns off Auto Startstop and selecting normal turns it on.

 

[Lincolnguy2]

How long did they have it and what did these do beyond the software updates?

They had the car for three days.
They did all software updates, ordered new shocks per CSB, new rotors per CSB. They also balanced the front tires, as I was complaining of a lot of front end road and tire noise, which did nothing. When I bring the car back for the shocks , I am going to ask to compare a 24 from stock for the front road noise.

 

[hinckley]

This might be a new feature. I noticed when changing drives modes selecting Excite turns off Auto Startstop and selecting normal turns it on.

That has always been so for Excite mode.

 

[Lincolnguy2]

Just picked up my 24 Reserve 2 this morning.
They did all the software updates , and had to back order the shocks and brakes. Said it will take a good three weeks to get the parts. Had to reset almost every setting in the system when I picked it up.

I have noticed that when I start the car the brightness level notice for the 48 inch screen shows for a moment. Also noticed the brightness of the touch screen stays bright. Also I can now change the radio presets from the steering wheel when the app screen, map screen and Apple car play are in use.

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[Jacyte]

They had the car for three days.
They did all software updates, ordered new shocks per CSB, new rotors per CSB. They also balanced the front tires, as I was complaining of a lot of front end road and tire noise, which did nothing. When I bring the car back for the shocks , I am going to ask to compare a 24 from stock for the front road noise.

What is your tire pressure?
Mine was delivered at 36psi and I have since found that when they are aired down to about 30psi they are much quieter. Right now they are showing 27-28 in the app and 29 on a gauge but feel and sound best.

 

[russlb]

That has always been so for Excite mode.

Groan. The LED is intermittent. Drove this morning, it worked. Got back into the car, doesn't work.

 

[bbf2530]

What is your tire pressure?
Mine was delivered at 36psi and I have since found that when they are aired down to about 30psi they are much quieter. Right now they are showing 27-28 in the app and 29 on a gauge but feel and sound best.

Hi Jacyte. 27-29 psi sounds a bit low. Just out of curiosity: What is the manufacturer recommended cold tire pressure for your particular vehicle? It is listed on the manufacturer placard, which is located on the drivers side door sill.
I would recommend not going below that cold tire pressure recommendation.

Also, keep in mind that the TPMS system will not give low tire pressure warning until the pressures drop +25% below the manufacturer recommended tire pressure. So as an example, a recommended tire pressure of 36 psi will not show a TPMS low pressure warning until a tire pressure drops below ~27 psi.

You may already be aware of all of this information, but I figured better to play it safe and mention it in case others are not.

Let us know how you make out and good luck.

 

[swindler]

What is your tire pressure?
Mine was delivered at 36psi and I have since found that when they are aired down to about 30psi they are much quieter. Right now they are showing 27-28 in the app and 29 on a gauge but feel and sound best.

Although that sounds logical, and you're clearly very knowledgeable about the pros and cons, I have to ask if you feel that the handling or braking is impaired at all? What about fuel economy — any difference? Also, which tire is yours?

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[Lincolnguy2]

What is your tire pressure?
Mine was delivered at 36psi and I have since found that when they are aired down to about 30psi they are much quieter. Right now they are showing 27-28 in the app and 29 on a gauge but feel and sound best.

My car was delivered at 42, and they brought it down to 36. I brought it down to 31 , and it is much better. My friend has a 24 Corsair, and he has 20 inch Continentals, his car is much quieter and smoother driving. This is actually my biggest issue with my car. As it should be much quieter and smoother driving than is. Much more road and tire noise than my 21 Nautilus had with Continentals . These 21 inch Michelins I do not find to be terribly quiet or smooth riding.

 

[swindler]

My car was delivered at 42, and they brought it down to 36. I brought it down to 31 , and it is much better. My friend has a 24 Corsair, and he has 20 inch Continentals, his car is much quieter and smoother driving. This is actually my biggest issue with my car. As it should be much quieter and smoother driving than is. Much more road and tire noise than my 21 Nautilus had with Continentals . These 21 inch Michelins I do not find to be terribly quiet or smooth riding.

I think that's the universal opinion of the 21" Michelins, both in this forum and outside it on other vehicles. Lower pressure will cause faster treadwear, right? Maybe that's a good reason to run them low — so we can replace it sooner.

 

[JMAB]

I think that's the universal opinion of the 21" Michelins, both in this forum and outside it on other vehicles. Lower pressure will cause faster treadwear, right? Maybe that's a good reason to run them low — so we can replace it sooner.


Yes, lower pressure will cause the outer portion of the tread to wear prematurely from the center and under pressure will also cause overheating.

 

[Jacyte]

Although that sounds logical, and you're clearly very knowledgeable about the pros and cons, I have to ask if you feel that the handling or braking is impaired at all? What about fuel economy — any difference? Also, which tire is yours?

I have the 22" Goodyear Eagle Touring tires. When you get to 45 series they are stiff like any low profile tire but still had a ton of sidewall. Running them a tad on the lower side you have a stiff enough sidewall and they are fairly narrow so I don't think you will get accelerated wear at the tire edges. No real change in fuel economy yet but the weather is getting cold so I expect a change anyway. I definitely would stick to the recommended pressures for the 20" wheels though. Those are cold pressure from a sub 40 deg morning BTW. After a few miles they are around 32psi.

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[RedHoncho]

Today I encountered the Auto-Hold toggle light issue again. I was in a parking lot again when I encountered the issue. The toggle was on and lit. Sometimes when parking I toggle it off to let the car ease up into the parking spot.
While repeatedly playing with the toggle, the light would not come on again, but the Auto-Hold continues to work and you know this by the icon on the 48 inch display.

The toggle light stayed off until I was going thru a drive thru. About the same time as the ICE turned on, the Auto-Hold toggle light lit up. Don’t know if that had something to do with it or if it was coincidental.

This is a hybrid-only issue as the ICE model does not have a physical toggle for engaging Auto-Hold.

I am also experiencing the Auto Hold light issue and have had the software updated by my dealer. I have a FHEV. This is an intermittent problem. It happens in two different ways. Mostly, the LED by the console button won't illuminate but the green open palm symbol appears on the left side of the dash display. I have also seen the LED illuminate but no green open palm symbol on the dash display. In either instance the Auto Hold does operate correctly.

I also have an issue with the haptic button on the steering wheel for the infotainment system. The right arrow occasionally will not show and the button will not change the audio system channel. This is also an intermittent issue. I have turned the audio system off and back on but this doesn't seem to clear the issue.

I have reported both of these things to my dealer. They are going to address them when my vehicle is in for the rotor replacement in a few weeks.

 

[elsloan1]

Our Nautilus has Goodyears and I do not think we have excess road noise at all. Will stay away from Michelin when they wear out, we never have went through a set of tires as we trade for new one no more then 4 years.

 

[angore]

A couple observations.

1. If Android Auto is active, vehicle uses AA navigation
2. Google lady now no longer cuts out SiriusXM when on. It seems consistent with navigation by Hey Google can mute.

 

[swindler]

Our Nautilus has Goodyears and I do not think we have excess road noise at all. Will stay away from Michelin when they wear out, we never have went through a set of tires as we trade for new one no more then 4 years.

FYI, it's only the Primacy A/S that's rated badly. The Primacy Tour A/S for instance, is rated very well. But with any tire, you have to prioritize noise vs wear vs dry vs wet vs snow vs economy — and pick what works for your driving style, geographic area, budget, whatever. Michelin has a lot of good tires. For some reason the Primacy is just not a good one.

And even if you like the Goodyears, you can find better for the same cost. Like many on here, I use TireRack.com as a strong source.