Customer Satisfaction Program 24B54 - Certain 2024 Model Year Nautilus - Update Infotainment Software

[angore]

Post 24B54

1. If turn FM radio off, the radio is off on next restart. As for music, there is an Android Auto setting that restarts media audio at start and disabled in phone AA setting.

2. It looks like the auto hold (hybrid) LED does not come on at times. Still observing this. It was like if you turn off while driving, the light never comes back on. I do not like it on when parking.

The turn signal sounds like a clock tick now. I believe frequency may make it sound louder.

 

[Houtex]

Post 24B54


2. It looks like the auto hold (hybrid) LED does not come on at times. Still observing this. It was like if you turn off while driving, the light never comes back on. I do not like it on when parking.

I use the Auto hold a lot. I too noticed that the light didn’t come on soon after I got it back from the update. It only happened to me once. Since then it has behaved as expected.

 

[LHB]

I use the Auto hold a lot. I too noticed that the light didn’t come on soon after I got it back from the update. It only happened to me once. Since then it has behaved as expected.

When you observe this (indicator lite not on) is the auto-hold function working? My understanding is that upon start the Auto-Hold should revert to its setting when last shutdown.

 

[elsloan1]

I leave our auto hold always on and ours has always stayed

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[Houtex]

When you observe this (indicator lite not on) is the auto-hold function working? My understanding is that upon start the Auto-Hold should revert to its setting when last shutdown.

I honestly don’t remember if it was working when the light was off. I just remember arriving somewhere and noticing the light was off. I then toggled it and it remained off. I did this a few times and it was clear there was a malfunction with the light. But then I turned the car off and got out. When I came back, it worked as expected and has worked as expected since. It’s been a few weeks now.

 

[bbf2530]

I honestly don’t remember if it was working when the light was off. I just remember arriving somewhere and noticing the light was off. I then toggled it and it remained off. I did this a few times and it was clear there was a malfunction with the light. But then I turned the car off and got out. When I came back, it worked as expected and has worked as expected since. It’s been a few weeks now.

Hi Houtex. Is it possible you had unbuckled your seatbelt? Or not buckled it in the first place?
At least in previous model year Lincolns (so I assume also current model years?), the driver’s seatbelt must be buckled for AutoHold to enable.
As an example: In my 2018 MKZ, AutoHold will not enable if my seatbelt is not buckled, and will disable if I unbuckle the seatbelt while it is enabled.

Just a thought on another possibility.

Keep us updated and good luck.

 

[angore]

In my case I pulled up to a stop and expected auto hold to be on. I toggled it and no light and did seem to work. It came on for sure at home when playing but it will not engage when is open. It gave a message for that.

 

[Houtex]

Hi Houtex. Is it possible you had unbuckled your seatbelt? Or not buckled it in the first place?
At least in previous model year Lincolns (so I assume also current model years?), the driver’s seatbelt must be buckled for AutoHold to enable.
As an example: In my 2018 MKZ, AutoHold will not enable if my seatbelt is not buckled, and will disable if I unbuckle the seatbelt while it is enabled.

Just a thought on another possibility.

Keep us updated and good luck.

I am aware of what you are saying as I previously had an MKZ and am familiar with the behavior. I do believe I had my seatbelt on.

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[Naughty]

If picked up my Nauti after the 24B54 update.

My notes
- mirrors did not auto fold until I toggled setting off then back on
- had to redo permissions on location and send location Lincoln
- Nice to hear touch click when adjusting temp and drive mode
-48 in display seems a little dimmer at max brightness
- Did not notice prompt muting sirius
- brake coach seems to work better
- saw coolant toggle and turned it back on
- display seemed faster
- when I first started the city weather tempswas way off. On next restart the right side was briefly blank and weather was fixed
- Dealer did the usual inspection on tread depth, brake pad thickness, and tested battery, etc.

Reboot seems different. After initiating left side comes up immediately then see loading profile message on small display and right side and small display come up. There is a strobing line on the small display that stops when everything is up. The phone connection was last step. It takes longer overall to get all up but seem more orderly.

I haven't noticed much difference in our ICE Reserve 1. The turn signal sounds different, we never had a Lincoln welcome mat but we do now. We used to lose weather or other items on the left large screen requiring a reset but so far that has not happened. It used to do odd things if I used any profile or even the profile buttons, and I have not tried to use them since the update because everything else works fine.

 

[Houtex]

Today I encountered the Auto-Hold toggle light issue again. I was in a parking lot again when I encountered the issue. The toggle was on and lit. Sometimes when parking I toggle it off to let the car ease up into the parking spot.
While repeatedly playing with the toggle, the light would not come on again, but the Auto-Hold continues to work and you know this by the icon on the 48 inch display.

The toggle light stayed off until I was going thru a drive thru. About the same time as the ICE turned on, the Auto-Hold toggle light lit up. Don’t know if that had something to do with it or if it was coincidental.

This is a hybrid-only issue as the ICE model does not have a physical toggle for engaging Auto-Hold.

 

[elsloan1]

2 days ago when with the wife on starting the vehicle the radio did not work, I reset at stop light and no radio. Upon returning home did another hard reset and still no radio. Let vehicle sit and retried after 15 minutes and radio was working again as it was when I drove the Nautilus yesterday. Yes we had the software updated in Oct. all else was still working and glad radio back as I do not have to return to the dealer.

 

[russlb]

I had all the updates installed Thursday at the dealership, as well as fixing a window bounce issue with the rear passenger window. That's working and I see the changes associated with the software updates.

I'm somewhat disappointed that the two features I wanted still don't work: pressing drive modes button doesn't cycle through the modes, and the mode is always reset to normal when I start the car. Also, when I start the car and set the passenger vents to closed and the driver vents to motion upon restart those settings are not saved. I'm now used to setting those up every time I get in the car but I thought that would be addressed.

Hopefully with the next update.

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[russlb]

4Q began yesterday.

So this is a bug. Turn off Display coolant temperature. Reset system. Coolant temperature reappears even those in settings it is turned off. Turn it on and off and then it disappears. I had to reset because the led on the Autostart on/off stopped working. Still got the notification that it was turning on and off but the led was not indicating it was on.

 

[hinckley]

So this is a bug. Turn off Display coolant temperature. Reset system. Coolant temperature reappears even those in settings it is turned off. Turn it on and off and then it disappears.

We all have too much time on our hands . . .

 

[russlb]

I drive my wife while she shops... while Mrs. Daisy is in the mall I get to debug. I've been watching a video on Amazon Prime and unlike before the update it hasn't crashed yet. Usually after 15 minutes. 45 minutes in and it's still playing.

 

[russlb]

And... Auto StartStop LED is broken. System recognizes it going on and off but the LED remains off.

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[Naughty]

And... Auto StartStop LED is broken. System recognizes it going on and off but the LED remains off.

Since the update, everything appears to work fine, but you reminded me that my LED for the auto start/stop button lights up sometimes when I turn it off and other times does not light up even though it is turned off.

 

[swindler]

I had all the updates installed Thursday at the dealership, as well as fixing a window bounce issue with the rear passenger window. That's working and I see the changes associated with the software updates.

I'm somewhat disappointed that the two features I wanted still don't work: pressing drive modes button doesn't cycle through the modes, and the mode is always reset to normal when I start the car. Also, when I start the car and set the passenger vents to closed and the driver vents to motion upon restart those settings are not saved. I'm now used to setting those up every time I get in the car but I thought that would be addressed.

Hopefully with the next update.

So this is a bug. Turn off Display coolant temperature. Reset system. Coolant temperature reappears even those in settings it is turned off. Turn it on and off and then it disappears. I had to reset because the led on the Autostart on/off stopped working. Still got the notification that it was turning on and off but the led was not indicating it was on.

I drive my wife while she shops... while Mrs. Daisy is in the mall I get to debug. I've been watching a video on Amazon Prime and unlike before the update it hasn't crashed yet. Usually after 15 minutes. 45 minutes in and it's still playing.

And... Auto StartStop LED is broken. System recognizes it going on and off but the LED remains off.

@russlb: Certified Nautilus Tester

 

[angore]

We all have too much time on our hands . . .

It is like a puzzle with pieces missing.

 

[angore]

I had reported the brake auto hold light did not seem to be working consistently but it seems to be working fine now. What I have noticed is the brake hold seems to take longer to engage after I stop. I take foot off brake to discover the brake hold has not engaged yet. It seems I have to hold longer - even after the brake coach message disappears. I could take it off by instinct.

As aside when using the adaptive cruise in stop and go traffic, the speed and distance the Nauti will get to the car in front in is concerning. It takes a lot of trust, If you tap the brakes to take over braking during the auto braking at slower speeds, the Nauti will accelerate until you match the brake pressure that the auto brake was doing.

I have my adaptive setting at middle since in normal use it leaves plenty of distance ahead but when drivers constantly change lanes cutting you off the adaptive cruise is slower to react and when it does it is dramatic. I was running at least 5 mph over speed limit but always some who weave through lanes cutting off drivers.

After 24B54, the software takes longer to load but seems more orderly.