Hi,
I’m the one in Dubai
I got the app on my phone, but when entering the car to sync, nothing happens as the car doesn’t have Lincoln way.
On another hand, I have to possibility to connect to wifi. As I leave in an apartment it’s tricky, but will try at a friends house soon.
When i get in the car I’ll check if I have a modem serial number.
The explanation of the dealer was that as the app can track, it is banned. Which is not true as Jaguar (same dealer - Al Tayer) or BMW propose such app and its working fine.
Fordpass being unavailable as well, the best explanation is that they didn’t get the licence or coverage for GCC / Middle East.