2024 Nautilus software and battery issues

Some of your dealer stories are crazy. My dealer called me proactively to replace the injectors and do the CSPs. Picked up my car from my house and returned it.

Personally. I don’t buy the software issue being the problem with the batteries. If it were the case everyone would have problems not just a few.
 
Some of your dealer stories are crazy. My dealer called me proactively to replace the injectors and do the CSPs. Picked up my car from my house and returned it.

Personally. I don’t buy the software issue being the problem with the batteries. If it were the case everyone would have problems not just a few.
There can indeed be issues that not everyone sees at the same time. Things like uninitialized variables (coin flip on what a given car will do if something wasn't set properly) may be seen by a handful of people while many others don't (at least initially); they're a true PITA for the SW developers to dig into and find. Sometimes an error will pop up if a very specific sequence of actions are taken by the user - there's nothing wrong with what the user has done, it's just that the specific actions managed to get an issue to appear (the developers liked me - I had a user focus and was very clear in delineating the sequence of things I did which led to a bug showing).
 
There can indeed be issues that not everyone sees at the same time. Things like uninitialized variables (coin flip on what a given car will do if something wasn't set properly) may be seen by a handful of people while many others don't (at least initially); they're a true PITA for the SW developers to dig into and find. Sometimes an error will pop up if a very specific sequence of actions are taken by the user - there's nothing wrong with what the user has done, it's just that the specific actions managed to get an issue to appear (the developers liked me - I had a user focus and was very clear in delineating the sequence of things I did which led to a bug showing).
Good explanation.
 
There can indeed be issues that not everyone sees at the same time. Things like uninitialized variables (coin flip on what a given car will do if something wasn't set properly) may be seen by a handful of people while many others don't (at least initially); they're a true PITA for the SW developers to dig into and find. Sometimes an error will pop up if a very specific sequence of actions are taken by the user - there's nothing wrong with what the user has done, it's just that the specific actions managed to get an issue to appear (the developers liked me - I had a user focus and was very clear in delineating the sequence of things I did which led to a bug showing).
I can't agree more. My primary role early in my career was developing real-time embedded software. There are so many configuration/variable/timing/software path scenarios that exist that it just can't be tested in-house entirely. The customer will always find scenarios you didn't test.

I remember once a rock solid product that had been out there 10+ years started crashing. This was a multi-million dollar unit so we couldn't just replace it. The problem eluded us for a long time before we learned the customer had started doing something slightly different. The system had a new test scenario it had never faced before and it exposed a bug in the software.
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My battery issue appeared after phone connected to vehicle. Did not do this for 5 weeks never an issue. Next day after connecting phone to vehicle battery problem. I turned off everything no modem no 5 g off. Now no more problems.
 
My battery issue appeared after phone connected to vehicle. Did not do this for 5 weeks never an issue. Next day after connecting phone to vehicle battery problem. I turned off everything no modem no 5 g off. Now no more problems.
Do you have PAAK fully enabled?
 
Phone as a Key.

I am curious of the communication protocol for the fob. Is it a variation of bluetooth. The fob can lock pretty far away.

The phone can use wireless (via the 5G modem) or bluetooth). If you allow the phone bluetooth to have "nearby devices" access iin My Lincoln app it initiate the embrace light show. I disabled the nearby device setting for the app so it complains about inomplete PAAK set up. It does not affect the bluetooth connection when in the vehicle.
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Phone as a Key.

I am curious of the communication protocol for the fob. Is it a variation of bluetooth. The fob can lock pretty far away.

The phone can use wireless (via the 5G modem) or bluetooth). If you allow the phone bluetooth to have "nearby devices" access iin My Lincoln app it initiate the embrace light show. I disabled the nearby device setting for the app so it complains about inomplete PAAK set up. It does not affect the bluetooth connection when in the vehicle.
Ok I've heard of phone as key.
The rest of your explanation "initiate embrace" "nearby device setting" honestly I just don't understand. Heck I owned a 2010 F150 for 11 years and never activated the sync. I just want to go forward in D and back up in R.

Have never used the navigation in any vehicle we have owned going back to 2008.
 
Phone as a Key.

I am curious of the communication protocol for the fob. Is it a variation of bluetooth. The fob can lock pretty far away.

The phone can use wireless (via the 5G modem) or bluetooth). If you allow the phone bluetooth to have "nearby devices" access iin My Lincoln app it initiate the embrace light show. I disabled the nearby device setting for the app so it complains about inomplete PAAK set up. It does not affect the bluetooth connection when in the vehicle.
I do appreciate your taking the time to explain some of the additional capabilities of the Nautilus. Maybe I will look into it more.
Thanks again
 
I do appreciate your taking the time to explain some of the additional capabilities of the Nautilus. Maybe I will look into it more.
Thanks again
There is a thread with several How To videos specific to the Nautilus you may want to watch. They were produced by Lincoln.

 
There can indeed be issues that not everyone sees at the same time. Things like uninitialized variables (coin flip on what a given car will do if something wasn't set properly) may be seen by a handful of people while many others don't (at least initially); they're a true PITA for the SW developers to dig into and find. Sometimes an error will pop up if a very specific sequence of actions are taken by the user - there's nothing wrong with what the user has done, it's just that the specific actions managed to get an issue to appear (the developers liked me - I had a user focus and was very clear in delineating the sequence of things I did which led to a bug showing).
Having been a programmer/developer in a prior life, I completely agree that a single user doing a particular sequence of events in a specific order may or may not trigger unexpected results if not caught in acceptance testing processes.
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When did the last major code drop come out? My vehicle had it already updated. The next one is due 3Q so that is July-Sept. The big concern is they do not break something else in the process of fixing something. There is where the test cases are important.
 
When did the last major code drop come out? My vehicle had it already updated. The next one is due 3Q so that is July-Sept. The big concern is they do not break something else in the process of fixing something. There is where the test cases are important.
The joys of regression testing...
 
I bought a 2024 Lincoln Corsair Hybrid on 01/30/2024 to be towed behind my RV - I was guaranteed the vehicle was flat towable. After I had the tow hitch installed, the software does not engage the neutral tow feature. 6 months later - Lincoln will not even talk to me - after numerous phone calls requesting information - I was told that Lincoln will resolve the software problem in the 4th quarter 2024. Meanwhile - I am out of traveling with my RV. What is really upsetting - no word from Lincoln at all - it is as I do not exist.
Hi bobcurry426 and welcome to the Lincoln Forums. I understand your frustration about not being contacted back. However, perhaps I am misunderstanding what the actual problem is...In the meantime, why can't you simply manually engage "always in neutral" via the Owners Manual instructions for flat towing, in order to flat tow for now?

Good luck.
After a couple weeks my 24 Nautilus battery went dead. Dealer did some program updates. A week later, low battery messages appeared from Lincoln Way. Car is headed back to service dept. at dealer again in two days. Low battery warning puts the Nautilus into "Deep Sleep" mode, which disables remote functions on the key fob to save battery drain. Resolution is unknown yet.
 
Personally, I think they have put way too much technology into the Nautilus much of which will never be used by older owners such as myself. More technology equals more software issues. Most important to me are the safety features, navigation and satellite radio. A car is not supposed to be a traveling computer where you can look at multiple sites while trying to drive. It is to travel from point A to point B in the safest manner possible. I can pretty much bet there will be many more CSP's issued for software related glitches. The problem is the customer pays the price with multiple trips back to the dealer to fix problems. This isn't unique to Lincoln, I think all manufactures have similar issues.
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Personally, I think they have put way too much technology into the Nautilus much of which will never be used by older owners such as myself. More technology equals more software issues. Most important to me are the safety features, navigation and satellite radio. A car is not supposed to be a traveling computer where you can look at multiple sites while trying to drive. It is to travel from point A to point B in the safest manner possible. I can pretty much bet there will be many more CSP's issued for software related glitches. The problem is the customer pays the price with multiple trips back to the dealer to fix problems. This isn't unique to Lincoln, I think all manufactures have similar issues.
It seems their target market is absolutely those who are looking for more tech-ish bells and whistles. And like it or not, cars are traveling computers and it’s only going to be more so as time goes on.
 
I also believe that Lincoln thinks their target buyer wants technology.
That would include me, and I'm an older guy.

A Continental would likely have been my next car if Lincoln hadn't taken that off the table, but I saw the new Nautilus at the Auto Show and the technology (beginning with the 48" dash) won me over.

Appearance, drivability and comfort were all part of my decision, of course, but I would never have considered a Nautilus if not for its technology.
 
That would include me, and I'm an older guy.

A Continental would likely have been my next car if Lincoln hadn't taken that off the table, but I saw the new Nautilus at the Auto Show and the technology (beginning with the 48" dash) won me over.

Appearance, drivability and comfort were all part of my decision, of course, but I would never have considered a Nautilus if not for its technology.
I agree. Without the tech I would be in an Aviator. I originally planned to buy the aviator and started looking at the nautilus after they postponed the major redesign and dropped the GT option. The minor redesign is nice but not enough for me.
 
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