2024 Nautilus software and battery issues

My battery on my Hybrid Nautilus crapped out on me this morning. Have had the vehicle 7 weeks with just 1200 miles on it. Dealer has a mobile service van. Jumped it and it started. At dealers now for diagnostic routine. Interesting to see if they have a replacement battery on hand. If not, I guess I'll be driving the loaner for awhile. The lack of replacement battery's at the dealer gives Lincoln a real black eye
 
Fundo said:
My battery on my Hybrid Nautilus crapped out on me this morning. Have had the vehicle 7 weeks with just 1200 miles on it. Dealer has a mobile service van. Jumped it and it started. At dealers now for diagnostic routine. Interesting to see if they have a replacement battery on hand. If not, I guess I'll be driving the loaner for awhile. The lack of replacement battery's at the dealer gives Lincoln a real black eye
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Did you notice any odd symptoms prior to this morning? Wondering what the warning signs look like, since it doesn't seem like they're throwing a CEL or anything.
 
My 2024 nautilus hybrid died on me 4 days ago. I had just driven the car 50 miles to work but left the fob in the car (I have my own garage at work). I got something out of my trunk 4 hours after I arrived. 2 hours after that, the car was dead … tried jumping it multiple times (2 tow truck drivers and then with a friends car) and still would not start. I have 600 miles on car and have had it only 2 weeks. Had to have it towed to dealership.
 
Most people don’t want to believe me on this, but I’m convinced the battery drains if the key fob is anywhere near the vehicle. Put it in a Faraday box or store it 30 feet away from the car. That was the results of my testing. Perhaps not all cars behave this way.
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CliffDiver said:
Most people don’t want to believe me on this, but I’m convinced the battery drains if the key fob is anywhere near the vehicle. Put it in a Faraday box or store it 30 feet away from the car. That was the results of my testing. Perhaps not all cars behave this way.
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Not me Cliff! I am convinced you are most definitely onto something with this! I feel you are absolutely correct in your "FOB" testing, and the results! I have moved the location of my FOB further away within my home, and the battery stays up to stuff longer then before I moved it away! I did not try a faraday pouch yet.

My 2023 Naut, would go into saver mode after sitting more than 3 weeks of no usage. Fortunately, I always have been able to start it with no problems. After moving the FOB further away, I can now go well over the 3 weeks with no power saver mode activation. I have since added a battery trickle charger to the routine if left over two weeks of no usage to keep sulfation at check.

I feel what is aggravating the situation on the 2024's is the battery's initial state of charge at delivery. I do believe that (Kristy) took delivery of a vehicle with a compromised (sulfated) battery to begin with! A few folks above have posted similar issues of 12v battery failures on relatively new deliveries. Someone posted (cannot find it at the moment) a portion of the pre-delivery check sheet. Of note was..... "battery must be at 70% charge minimum..."! Obviously, this is not happening in some cases. The trip from factory to dealer is long, wrought with startups & shutdowns. Plenty of time for a good battery to start sulfating.
I agree, a FOB in close proximity as you suggest seems be a constant draw on the battery.
A weak battery will drain that much more quickly in my opinion.

About keeping a FOB in the vehicle after shutdown makes me wonder if programming would not allow vehicle sleep mode to occur. Not sure if this is the case, but if so, that would account for significant battery drain that a compromised battery possibly could not handle.
 
CliffDiver said:
Most people don’t want to believe me on this, but I’m convinced the battery drains if the key fob is anywhere near the vehicle. Put it in a Faraday box or store it 30 feet away from the car. That was the results of my testing. Perhaps not all cars behave this way.
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I don't know if you're right or wrong, but the precaution is simple and inexpensive, and may save a lot of headaches down the line.

What I do know is that - at least in my home - the range of both the key fob and the phone as a key is greater than advertised, and that's not a good thing. I've tested this . . . in my home, the car reads the key fob from 30 feet away, and the phone as a key from 20 feet away. So I bought a Faraday box as a inexpensive potential solution to an expensive potential problem.
 
This is in the TSB section.Screenshot 2024-05-28 055451.png
 
What are the battery specs?
 
I looked online and do not see any csp's for my VIN. The injector one is gone as would be expected since I had it done.
The option to see CSPs in phone app android is gone. It was not loading any way for last two weeks so one way to solve that.
 
foo3922 said:
May be relevant to this discussion: View attachment 21116
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Good catch! Based on the date range, and number of affected vehicles, it looks like it affects all, or at least a good portion of them. The rest of the announcement that I've seen is:
1716917149978.webp

Note - no owner letters coming out, and their attempt at an OTA won't be until 3rd quarter, though it sounds like the fix is already accessible to dealers.
 
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Someone on FB already has asked for the VDM fix by their dealer (they were dropping off their hybrid today for shocks and injectors):
1716925993140.webp
 
CliffDiver said:
Most people don’t want to believe me on this, but I’m convinced the battery drains if the key fob is anywhere near the vehicle. Put it in a Faraday box or store it 30 feet away from the car. That was the results of my testing. Perhaps not all cars behave this way.
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hinckley said:
What I do know is that - at least in my home - the range of both the key fob and the phone as a key is greater than advertised, and that's not a good thing. I've tested this . . . in my home, the car reads the key fob from 30 feet away, and the phone as a key from 20 feet away. So I bought a Faraday box as a inexpensive potential solution to an expensive potential problem.
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I just experienced something interesting that reinforces this issue and solution. As I said, I keep my key fob in a Faraday box that's about 25' from my Nautilus in the garage.

A short while ago, I needed to grab something out of my other car. So I opened the Faraday box, grabbed the other car's key fob, and left the box open as I walked to the garage. When I opened the garage door, the Nautilus was half way thru its light show. Obviously, just opening the Faraday box from 25' away was enough for the car to sense the key fob's proximity.
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Ford just issued a fix for battery drain on 24 Nautilus on vehicles butlt prior to Apr 26 2024. Re program a module which is keeping the CAN bus active, 12v battery drain. Consult your dealers.
 
There are 3 CSP's for the 2024 Nautilus according to my dealer's service advisor. One (CSP 24P14) covers the battery issue. Affects units built thru April 26th. Dealer has to reprogram VDM module. Around 12,600 vehicles are affected. The other 2 cover faulty high pressure fuel injectors and a loose rear shock issue. I don't know the details on them. You would have to contact your dealer and find out more. All in all, this has been a rocky launch for the 2024 Nautilus. My dealer has had 40 units sitting on his lot for nearly 2 months now and these ongoing service issues are certainly not helping sales.
 
CliffDiver said:
Most people don’t want to believe me on this, but I’m convinced the battery drains if the key fob is anywhere near the vehicle. Put it in a Faraday box or store it 30 feet away from the car. That was the results of my testing. Perhaps not all cars behave this way.
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I believe it but its not a problem with the Fob, its definitely an issue with the vehicle not going to sleep. Doesn't seem to effect them all but the fob long range transmission goes inactive after about a min being stationary. It seems the issue is with the vehicle not going into sleep. Seems a fob wake event can also trigger it but it might just stake awake after you last use the car too. The faraday pouch can limit the times the vehicle is active but might not prevent a battery drain for everyone.
 
Fundo said:
All in all, this has been a rocky launch for the 2024 Nautilus. My dealer has had 40 units sitting on his lot for nearly 2 months now and these ongoing service issues are certainly not helping sales.
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Not helping sales, true.
For those needing new engines, will that be reflected in Consumer & Insurance vehicle history reports?
What about resale value?
Will 2024 issues also affect the resale value of prior year Nautilus's?

To the OP's point about not helping sales, the Nautilus as a NA model may be dead regardless, as poor sales everywhere but in China have shown in the last few years.
 
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