2024 Hybrid Nautilus (Engine Problems)

[swindler]

The dealer saying they can't check for if it applies does not sound accurate.

Dealer staff on other sites have specifically talked about segregating out the vehicles whose VINs show they need the injector fix when a lookup was done, while some other hybrids apparently don't require it. People have provided screenshots of their phone Lincoln app showing 24B23 was called out (it tied to their VIN), and others have had their dealer tell them their vehicle is being held onto (not turned over) because their VIN is listed as needing the injector fix.

Check in your Lincoln phone app, see if you see CSP 24B23 listed for it. I believe (could be wrong) you can can also check online by going here and plugging your VIN in: https://www.lincoln.com/support/service-information/
-Click the checkbox, then Agree
View attachment 20923
-Enter the VIN, then press Search:
View attachment 20924

Here's another example, someone's results when they did a VIN check (in their case they had the engine catastrophic failure - Lincoln had flagged their VIN as needing a fix)

View attachment 20922

Fyi, the website that shows CSP listings is https://www.lincoln.com/support/recalls/. The other site lists TSBs, which are less critical anomalies a technician may encounter. Example:

 

[markfm]

Fyi, the website that shows CSP listings is https://www.lincoln.com/support/recalls/. The other site lists TSBs, which are less critical anomalies a technician may encounter. ...

Thanks as always! (I corrected the link)

 

[kevin1889]

I finally got my offer from the Lincoln RAV (reqacquired vehicle) team. It basically makes me whole and they throw in a $2500 credit if I buy another Linocln. I've been calling around to local dealers to see if any hybrid models are in inventory with a build date after 2/24 (as per the earlier post with the announcement from Lincoln). I probably called about 8 local-ish dealerships, just about all of them claimed to have no idea of the issue or the hold order. That surprised and concerned me a bit. I'm really hesitant to purchase another Nautilus even though I really like the car and the features.

The RAV process took about 3-4 weeks in total.

 

[markfm]

Some dealers have quarantined hybrids needing the fix, so there should be good '24 hybrids available in the not too distant future (when the fix has been applied). I've also heard that there are some no-problem hybrids around, that the issue has been isolated to batches of hybrid VINs within the nominal date range, though waiting just a bit until the real Dealer Bulletin is out should provide clarity. Otherwise you could order a '25 (order books are open), if you can wait until year end or slightly into next year; I'm very confident that Lincoln will make sure that any '25s have corrected parts and/or build process (no way would they want a repeat of this year's issue).

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[SFL Linc Own 56]

Thanks as always! (I corrected the link)

Now I am seeing no recall but a customer satisfaction program to replace the high pressure fuel injectors I don’t think that’s a good sign

 

[markfm]

Now I am seeing no recall but a customer satisfaction program to replace the high pressure fuel injectors I don’t think that’s a good sign

That'll be it, CSP 24B23.

 

[Kyle S]

Had a new 2024 Nautilus Hybrid Reserve II for one day. While idling, it started to run a little rough, then very rough, then a loud metal-on-metal screech, and then it died and seized up. After 5 days, the service manager called to say it was totaled. Needed a new engine. Deal was unwound. (I only learn it was assembled in China after the fact. Kinda think they should have told me that from the get go.)

 

[hinckley]

Another one. We have 380 miles on the meter. Bought the Hybrid model in Cinci last saturday (5/3) and by tuesday I was on the side of the road and gas was leaking by the exhaust with the car not turning on. Def a fuel injector issue. We have opened a case with Lincoln Concierge. We did not even driven it 80 miles before this issue happened. Got a loaner car today. Will keep everyone updated.

So your dealer sold you the car and let you drive it off the lot after Ford issued the bulletin recommending not demoing or delivering '24 Nautilus Hybrids? Not cool.

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[angore]

I assume when a dealer says they cannot check it they mean they cannot pull the injectors and determine it it will fail or not. That is, a visual inspection is not possible. Lincoln is not providing any information but not saying a proactive service tech cannot check to see if he sees anything.

I hope there are plenty of injectors on the way along with the documentation / system enablement.

 

[angore]

How long does it take to get to the dealer? The dealer did the NC safety inspection of mine in early April so they did not have it long. It was driven about 40 miles before I purchased it.

 

[Houtex]

I'm still not sure if they're going to force me to take the vehicle back after they've finished the inspections and servicing. They're doing 24B09 right now, bit really can't do anything else until they get parts and instructions.

Did you program a personal code to get into the car? If so, you might check if it still works when you get your car back. My personal code got erased at some point. Not sure if 24B09 was the culprit, but it may have been.

 

[Jacyte]

Had a new 2024 Nautilus Hybrid Reserve II for one day. While idling, it started to run a little rough, then very rough, then a loud metal-on-metal screech, and then it died and seized up. After 5 days, the service manager called to say it was totaled. Needed a new engine. Deal was unwound. (I only learn it was assembled in China after the fact. Kinda think they should have told me that from the get go.)

That sounds different. Engine running while idle for any extended time is not normal for the hybrids. Injector failure engine seize is usually due to hydro lock. The injector tip is pretty small and could score the cylinder wall but wont likely cause a catastrophic failure on its own. You might have experienced something new.

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[NCNautilus]

That sounds different. Engine running while idle for any extended time is not normal for the hybrids. Injector failure engine seize is usually due to hydro lock. The injector tip is pretty small and could score the cylinder wall but wont likely cause a catastrophic failure on its own. You might have experienced something new.

Geez I hope this isn't a new issue!

 

[jimling]

Seemed certainly related to uneven pavement/wheel vibration. I only noticed it about halfway through the trip back, and I'm pretty sensitive to noise so I feel like I would have noticed it before, if present. The car also seems to need wheel balancing done, on seemingly smooth pavement there was still a rear and front vibration evident at 50MPH +, with the knocking sound beginning around 70MPH.

Eyes were fixated on where I could pull over quickly, sweating through construction zones with no shoulder.

My build date is 11/23, vin sequence of 796496.

You might want to take the lug wrench near the spare tire and check the lug nuts. Mine were just finger tight on driver rear side causing similar vibration.

 

[Kyle S]

That sounds different. Engine running while idle for any extended time is not normal for the hybrids. Injector failure engine seize is usually due to hydro lock. The injector tip is pretty small and could score the cylinder wall but wont likely cause a catastrophic failure on its own. You might have experienced something new.

it was idling for about 20 minutes while I was going thru the screens.

 

[Jacyte]

Geez I hope this isn't a new issue!

I wouldn't get too worked up just yet. New user accounts should be looked at cautiously as people are known to troll. This vehicle being made in China is good enough reason for someone to come in and try to bolster negative claims.
I think this one might be legit but it sounds different for several reasons.

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[Jacyte]

it was idling for about 20 minutes while I was going thru the screens.

Yeah that's very long for the hybrid. Even the gas version has a 15 min timeout by default and the hybrid engine generally only actually runs for about a minute at a time max.

 

[Kyle S]

Yeah that's very long for the hybrid. Even the gas version has a 15 min timeout by default and the hybrid engine generally only actually runs for about a minute at a time max.

My nautilus was set to the 30-minute idle-limit default. It didn't make it.

 

[Kyle S]

So your dealer sold you the car and let you drive it off the lot after Ford issued the bulletin recommending not demoing or delivering '24 Nautilus Hybrids? Not cool.

Do you know the date of the bulletin was sent to the dealers?

 

[foo3922]

Do you know the date of the bulletin was sent to the dealers?

May 1, I believe.