2024 Hybrid Nautilus (Engine Problems)

[Jacyte]

My nautilus was set to the 30-minute idle-limit default. It didn't make it.

Even then the engine wont run for most of that time. It will only run to get the engine to temp for cabin heat/catalyst ready and to maintain high voltage battery charge. Really takes just a few minutes for temp and battery charge even in sub freezing weather.

 

[markfm]

Yes, 1 May. The original listed end of June for Dealer Bulletin, but they revised it to mid May.

 

[Jacyte]

Another one. We have 380 miles on the meter. Bought the Hybrid model in Cinci last saturday (5/3) and by tuesday I was on the side of the road and gas was leaking by the exhaust with the car not turning on. Def a fuel injector issue. We have opened a case with Lincoln Concierge. We did not even driven it 80 miles before this issue happened. Got a loaner car today. Will keep everyone updated.

Sounds like a port injector. the direct injectors are below the manifold. The known issue does not lead to any external leaks. There is an issue previously not associated with the Nautilus where the port injectors on the bronco and several other vehicles were cracking and leaking externally.

 

[markfm]

Sounds like a port injector. the direct injectors are below the manifold. The known issue does not lead to any external leaks. There is an issue previously not associated with the Nautilus where the port injectors on the bronco and several other vehicles were cracking and leaking externally.

Is that the fire hazard one, where the "solution" was to drill a hole and add a drain to give the leaking gas a path out, plus cut engine power to reduce heat?

______________________________

Help support this site so it can continue supporting you!

 

[Jacyte]

Is that the fire hazard one, where the "solution" was to drill a hole and add a drain to give the leaking gas a path out, plus cut engine power to reduce heat?

Yup. pretty sure it doesn't apply to the nautilus though.

 

[markfm]

Is that the fire hazard one, where the "solution" was to drill a hole and add a drain to give the leaking gas a path out, plus cut engine power to reduce heat?

Agreed, it doesn't sound like the same thing the Broncos have run into.

 

[swindler]

We're all in the same boat on this, just waiting for a fix while praying we don't get bit beforehand. The dealers are advised to hold all affected vehicles, while owners are told to go ahead and drive. Lincoln seems apathetic to our plight.

I argued pretty hard when I was told to give back my loaner. What they told me was that Lincoln was not taking any proactive action with owners because this was not deemed a safety issue. The inconvenience and hardship that this issue could cause, as well as the catastrophic damage it could inflict, does not rise to the level to require intervention.

To me, it sounds like the bean counters made the decision on this.

 

[Jacyte]

We're all in the same boat on this, just waiting for a fix while praying we don't get bit beforehand. The dealers are advised to hold all affected vehicles, while owners are told to go ahead and drive. Lincoln seems apathetic to our plight.

I argued pretty hard when I was told to give back my loaner. What they told me was that Lincoln was not taking any proactive action with owners because this was not deemed a safety issue. The inconvenience and hardship that this issue could cause, as well as the catastrophic damage it could inflict, does not rise to the level to require intervention.

To me, it sounds like the bean counters made the decision on this.

It also indicates the problem as not very widespread. If engines were locking up left and right it would be in Ford's best interest to get ahead of it and replace injectors. I also am starting to believe we have some false claims mixed in here on the forums just to incite negative sentiment towards a vehicle assembled in China.
I still stick to my theory that it is not a supplier problem but an assembly/storage or procedure issue. They may have flagged a full lot of injectors and as they narrow down the effected vehicles Ford suspects only a small portion are compromised. It might be difficult to determine exact vehicles so they can only monitor and wait until the rate of failure hits a certain point.

______________________________

Help support this site so it can continue supporting you!

 

[swindler]

It also indicates the problem as not very widespread. If engines were locking up left and right it would be in Ford's best interest to get ahead of it and replace injectors.

Yep. That's what I meant by the bean counter comment. What is our exposure if we let this run open loop for a couple of months?

 

[markfm]

I'd say they're actually pretty responsive. This thread only started on 6 April. Several people have come into here (and the other thread) with their own reported failures, 7.62Kolectr has confirmed several where he works, I've seen reports from other dealer staff, and I've seen several reported on the private Facebook group.

By 1 May Ford came out with the advance notice letter to dealers, recommending no more demoing or delivering hybrids with VINs tagged as questionable, both US and Canada. The original US letter called out a late June Dealer Bulletin target, but they revised that to significantly earlier, mid-May. It takes time to do investigation, figure out if these are a couple of outliers vs. something more widespread - getting from the initial failure (that was reported here, at least), to the 1 May letter (which would have gone through internal review) in under a month is a good pace.

The above timeline is hardly foot dragging. We may wish they had loaners for everyone, right now, but their overall speed of response, reaction time, seems pretty solid. Of course we'll have to see what the fix is (hopefully sometime next week, but I wouldn't consider it terribly late if it doesn't happen until the following week), and how capable they are at fixing delivered vehicles rapidly.

 

[Jacyte]

I'd say they're actually pretty responsive. This thread only started on 6 April. Several people have come into here (and the other thread) with their own reported failures, 7.62Kolectr has confirmed several where he works, I've seen reports from other dealer staff, and I've seen several reported on the private Facebook group.

By 1 May Ford came out with the advance notice letter to dealers, recommending no more demoing or delivering hybrids with VINs tagged as questionable, both US and Canada. The original US letter called out a late June Dealer Bulletin target, but they revised that to significantly earlier, mid-May. It takes time to do investigation, figure out if these are a couple of outliers vs. something more widespread - getting from the initial failure (that was reported here, at least), to the 1 May letter (which would have gone through internal review) in under a month is a good pace.

The above timeline is hardly foot dragging. We may wish they had loaners for everyone, right now, but their overall speed of response, reaction time, seems pretty solid. Of course we'll have to see what the fix is (hopefully sometime next week, but I wouldn't consider it terribly late if it doesn't happen until the following week), and how capable they are at fixing delivered vehicles rapidly.

Because of the way the hybrids moved from China, the failures might have even been assembled all in the same shift. The first hybrids all arrived together on the Glovis Chorus and took until as late as March to reach dealers. It would be nice if we could see more information from each of the reported engine failures from the forum members. production numbers might give us a better story.

 

[markfm]

Because of the way the hybrids moved from China, the failures might have even been assembled all in the same shift. The first hybrids all arrived together on the Glovis Chorus and took until as late as March to reach dealers. It would be nice if we could see more information from each of the reported engine failures from the forum members. production numbers might give us a better story.

True, the engine build is likely done as a separate build process a decent time before the nominal vehicle build cycle, multiple done in a batch. I'd expect the vehicle build would be to take a pre-assembled engine and install it into the frame, connect other elements to it.

______________________________

Help support this site so it can continue supporting you!

 

[Jacyte]

True, the engine build is likely done as a separate build process a decent time before the nominal vehicle build cycle, multiple done in a batch. I'd expect the vehicle build would be to take a pre-assembled engine and install it into the frame, connect other elements to it.

Yup. It could be something as simple as an open fuel line during engine storage that caused the issue. Or during assembly- premature removal of packings while handling components.

 

[APL Rep]

There IS a VIN list now available. It is internal and confidential. To see it I have to click and check I pwomise not to share it. I can only see our vehicles, still in stock or sold and delivered. 34 for us. A quick guess is that’s probably all of them. It is found in the FMC Dealer site in the FSAVL, Field Service Action Vin List. Anyone still unsure can speak to their dealer that sold them their car to confirm whether their car is or isn’t on it. 6500+ vehicles though it’s a good chance it is.

 

[Jacyte]

There IS a VIN list now available. It is internal and confidential. To see it I have to click and check I pwomise not to share it. I can only see our vehicles, still in stock or sold and delivered. 34 for us. A quick guess is that’s probably all of them. It is found in the FMC Dealer site in the FSAVL, Field Service Action Vin List. Anyone still unsure can speak to their dealer that sold them their car to confirm whether their car is or isn’t on it. 6500+ vehicles though it’s a good chance it is.

Yes but info from the users on this forum could be more useful to us. We have no information on the investigation and likely never will. Ford likely isolated the potential problem to a supplier batch or production window to ensure capture of the fault. It might be extremely broad or very conservative.

 

[Houtex]

It does appear that most failures happen fairly quickly. At least the majority we have heard from. I suspect that some of the ones on FB and here could be duplicates. When something like this happens to you, you search out for ways to get the message out. We do have the two outliers at 2300 and 2400 miles.

______________________________

Help support this site so it can continue supporting you!

 

[markfm]

There IS a VIN list now available. It is internal and confidential. To see it I have to click and check I promise not to share it. I can only see our vehicles, still in stock or sold and delivered. 34 for us. A quick guess is that’s probably all of them. It is found in the FMC Dealer site in the FSAVL, Field Service Action Vin List. Anyone still unsure can speak to their dealer that sold them their car to confirm whether their car is or isn’t on it. 6500+ vehicles though it’s a good chance it is.

Perhaps a sign that they're on track to getting the official Dealer Bulletin out soon (meeting the mid-May target).

 

[angore]

They are going to need a lot of fuel injectors.

I wonder what percentage of the vehicles have been sold. Stopping sales reduces demand for injectors so more for us that have them. My dealer had a low percentage of hybrids.

 

[markfm]

It does appear that most failures happen fairly quickly. At least the majority we have heard from. I suspect that some of the ones on FB and here could be duplicates. When something like this happens to you, you search out for ways to get the message out. We do have the two outliers at 2300 and 2400 miles.

A few are duplicates between here and FB (I know a few people who've gone between the two sites), but others don't appear to be.

 

[JMAB]

There IS a VIN list now available. It is internal and confidential. To see it I have to click and check I pwomise not to share it. I can only see our vehicles, still in stock or sold and delivered. 34 for us. A quick guess is that’s probably all of them. It is found in the FMC Dealer site in the FSAVL, Field Service Action Vin List. Anyone still unsure can speak to their dealer that sold them their car to confirm whether their car is or isn’t on it. 6500+ vehicles though it’s a good chance it is.

Just reached out to the service manager at our dealership to see if ours is on the Naughty list....