Service appointments

[MBM]

I don’t understand how the COVID pandemic is impacting Lincoln dealers ability to provide same day oil changes when you aren’t asking for a loaner. I can get the “Works” service done on my Ford vehicles the same day at a number of Ford dealers in my area.

 

[Black Label]

I don’t understand how the COVID pandemic is impacting Lincoln dealers ability to provide same day oil changes when you aren’t asking for a loaner. I can get the “Works” service done on my Ford vehicles the same day at a number of Ford dealers in my area.

Agreed, it doesn't make sense. But, they want to make money in service, so, it must be true at some dealers. Last year, it was because of stupid protocols and people getting "sick" and testing with no symptoms because they saw someone across the street with covid. The ridiculous 10 day quarantine thing caused a lot of people to not go to work.

And, of course, there is the contingent who may have just quit to collect a check from the gubment.

 

[tgara]

Agreed, it doesn't make sense. But, they want to make money in service, so, it must be true at some dealers. Last year, it was because of stupid protocols and people getting "sick" and testing with no symptoms because they saw someone across the street with covid. The ridiculous 10 day quarantine thing caused a lot of people to not go to work.

And, of course, there is the contingent who may have just quit to collect a check from the gubment.

Yeah, it has nothing to do with the availability of loaners, and much more to do with tech service staffing. The dealership must be having a difficult time trying to find qualified tech personnel, or they just don’t want to work, which is becoming more common these days…

 

[bbf2530]

I don’t understand how the COVID pandemic is impacting Lincoln dealers ability to provide same day oil changes when you aren’t asking for a loaner. I can get the “Works” service done on my Ford vehicles the same day at a number of Ford dealers in my area.

Hi MBM. It is very simple. Staffing has been affected, either through being overall short staffed or due to sick calls with the staff they do have. Or other times, they take in a job that is forecast/planned to take a few hours, but then diagnosing and correcting what turns out to be a difficult/elusive issue actually takes 2-3 days or more, delaying/cutting into starting other promised jobs.
Then when that happens, we have owners here complaining about how they made an appointment, but then "...the stupid Dealership did not even look at my vehicle for 3-4 days". So in the end, sometimes they can't win no matter which way they try to do things.

As has been mentioned, Dealer Service Departments make money by providing service. They have no reason to tell us they can't take us in for 2/3 weeks or more unless they can not take us in for 2/3 weeks or more.

It is not as though they have Techs and mechanics sitting around doing nothing. If a Tech/mechanic is not working, that person is not making money and the Dealership is not making money.

Of course a Dealership will prioritize the work they take in to fit the Techs they have on staff and what a job will make (profits). But if they can take us in sooner for whatever we need (oil change etc.), they will. If not, they can't.

Just explaining it from a different perspective. Good luck.

 

[C Krohn]

Wow, is that Hooks in Fort Worth? Even Fair Oaks or Ogden Lincoln up here will get me in same day, typically, for an oil change.

Yes. Hooks is my dealer. I made the appointment on line; didn't speak to anyone in the service dept. The long wait time isn't a problem; I plan ahead. The one time I needed speedy service, they got me right in.

 

[Black Label]

Yes. Hooks is my dealer. I made the appointment on line; didn't speak to anyone in the service dept. The long wait time isn't a problem; I plan ahead. The one time I needed speedy service, they got me right in.

I did an online appointment here once. The dealer was not aware I had made the appointment.

 

[bbf2530]

Hi gang. Just my own personal experiences and preferences: I always call my Dealership and speak to a live individual to set up my service appointments. I find it works far smoother than emails, texts, LincolnWay app etc.

But then again, I tend to be old school.

Good luck.

 

[C Krohn]

I did an online appointment here once. The dealer was not aware I had made the appointment.

I've done on line appointments before. Worked just like it should.

 

[Black Label]

I've done on line appointments before. Worked just like it should.

I imagine it is hit or miss as with most things computerized lol. When I drove to FW 2 years ago, I went to Hooks for a car wash. Very nice dealership.

 

[buster32]

Here’s the story; back around the first of the year the RH running board on our 2020 Navigator was operating erratically. Sometimes it wouldn’t deploy and other times it would start to deploy and at about half way out it would retract. I called our Lincoln Dealership in mid-March to schedule routine service and I asked if they could check the running board issue while it was at the dealership for service.

MBM, please update about your running board. our RH is doing the same thing. sorry to here about your service issues, Ive gone to ford for oil changes now.

 

[MBM]

MBM, please update about your running board. our RH is doing the same thing. sorry to here about your service issues, Ive gone to ford for oil changes now.

The RH running board on our 2020 Navigator developed an intermittent problem, at times it worked like it was supposed to, at other times it would come out halfway and then retract.
Our 2020 Nav has just over 6,000 miles.
As I mentioned, I asked our Lincoln Dealer to fix the running boards when we sent it to the dealership back in March for service, they said they were backed up and scheduled the running board repair 8 weeks later - which didn’t set well with me.
During the 8 weeks, the battery on the Nav failed and I went to the Lincoln Dealership to see if they would give me a replacement battery that I would install myself and then I would take the faulty battery to them. The Service Writer said he couldn’t do that and suggested I contact roadside assistance and have it towed to the dealership.
My local Ford Dealer allowed me to bring the old battery in and they tested it overnight and determined that it was faulty and they provided an exact Motorcraft replacement battery which I installed.
Still had running board issues and the erratic operation got worse until the RH running board stayed out.
The Lincoln Dealership came to pick it up for the repair and while the driver was at my house, the running board suddenly decided to retract!
After two days at the dealership the Service Writer called and said the issue was the battery not being fully charged and that was due to the fact that we don’t drive the vehicle enough!
He told me to drive it and that should fix the problem.
I don’t buy that at all because during 2020 and into 2021 we didn’t drive it much due to COVID and the running boards worked fine.
The dealership driver brought our Nav back and he handed me the repair order. I opened the passenger door and the running board came out approximately two inches and retracted. It did that same thing repeatedly. The driver took the Nav back to the dealership and that’s where we are at today.
I’ve owned 5 Ford Expeditions and three of them had retractable running boards and I never had a problem with those.
I believe there is some parasitic drain on the battery that is likely causing the problem.

 

[buster32]

The RH running board on our 2020 Navigator developed an intermittent problem, at times it worked like it was supposed to, at other times it would come out halfway and then retract.
Our 2020 Nav has just over 6,000 miles.
As I mentioned, I asked our Lincoln Dealer to fix the running boards when we sent it to the dealership back in March for service, they said they were backed up and scheduled the running board repair 8 weeks later - which didn’t set well with me.
During the 8 weeks, the battery on the Nav failed and I went to the Lincoln Dealership to see if they would give me a replacement battery that I would install myself and then I would take the faulty battery to them. The Service Writer said he couldn’t do that and suggested I contact roadside assistance and have it towed to the dealership.
My local Ford Dealer allowed me to bring the old battery in and they tested it overnight and determined that it was faulty and they provided an exact Motorcraft replacement battery which I installed.
Still had running board issues and the erratic operation got worse until the RH running board stayed out.
The Lincoln Dealership came to pick it up for the repair and while the driver was at my house, the running board suddenly decided to retract!
After two days at the dealership the Service Writer called and said the issue was the battery not being fully charged and that was due to the fact that we don’t drive the vehicle enough!
He told me to drive it and that should fix the problem.
I don’t buy that at all because during 2020 and into 2021 we didn’t drive it much due to COVID and the running boards worked fine.
The dealership driver brought our Nav back and he handed me the repair order. I opened the passenger door and the running board came out approximately two inches and retracted. It did that same thing repeatedly. The driver took the Nav back to the dealership and that’s where we are at today.
I’ve owned 5 Ford Expeditions and three of them had retractable running boards and I never had a problem with those.
I believe there is some parasitic drain on the battery that is likely causing the problem.

Ours ended up being the motor

 

[MBM]

Ours ended up being the motor

I sent a screenshot of your report to our Service Advisor on Thursday. Hopefully he will look at the motor. Your issue sounded exactly like ours.

 

[nc12vator]

Have the same issue with ours right now, but with the battery issue, have them check the wiring harness below the battery, apparently where Lincoln was storing their cars rodents were eating the wire wrap….this is what I heard. Replaced a wire and accessories started working, etc passenger side running board. I too had to change to dealer #2, they just did a number on my transmission, but dealer #1 had the car a month and could not figure out any of the issues that were fixed by dealer #2 in one day…

 

[MBM]

Have the same issue with ours right now, but with the battery issue, have them check the wiring harness below the battery, apparently where Lincoln was storing their cars rodents were eating the wire wrap….this is what I heard. Replaced a wire and accessories started working, etc passenger side running board. I too had to change to dealer #2, they just did a number on my transmission, but dealer #1 had the car a month and could not figure out any of the issues that were fixed by dealer #2 in one day…

Wow, interesting!

 

[MGE]

Hello,

I dropped off yesterday for some electrical issues and called today to follow up and see if i should extend my rental. I haven't heard back and its been 2 plus hours, should I call back or wait a few more hours?