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What is the anticipated (acceptable) length of time for scheduling warranty repairs on a 2020 Lincoln Navigator Black Label?
I’ve been told 6-8 weeks for scheduling warranty repairs with a loaner provided. I have the standard warranty plus I purchased the Lincoln extended warranty.
Here’s the story; back around the first of the year the RH running board on our 2020 Navigator was operating erratically. Sometimes it wouldn’t deploy and other times it would start to deploy and at about half way out it would retract. I called our Lincoln Dealership in mid-March to schedule routine service and I asked if they could check the running board issue while it was at the dealership for service.Hi MBM and welcome to the Lincoln Forums. Action did a great job of covering your question and its numerous variables.
In normal, pre-pandemic times, one to two weeks would usually be an average time line for an appointment with a loaner. But these are not normal times, so scheduling timelines are extended. And it will vary form Dealer to Dealer. Some Dealers are not even able to currently offer loaners at all.
You can also call Lincoln Concierge to see if the can help. In the case of Dealers with no avaialbe loaners, they currently offer up to $45 a day towards a rental car.
Also, you don't mention what type of warranty service you are having performed. One day in the shop, multi days etc.? If you can live without the loaner, you would probably be able to be scheduled sooner. In cases like that, you can use the Drop-off/Pick-up service (The Dealer will come pick up your vehicle and then drop it off when it is finished).
Or if you wish to drop the car off yourself, most Dealers also offer rides back home, then will pick you up when the vehicle service is finished.
Mine usuall (pre-pandemic) had "runners" who will bring you home/pick you up (usually retired men/women they hire for the job). Now, they arrange Uber rides, which they pay for. My guess is for liability reasons right now.
I would recommend calling Lincoln Concierge to see what other options you may have.
Hope some of this may help, let us know how you make out and good luck.
MBM, please update about your running board. our RH is doing the same thing. sorry to here about your service issues, Ive gone to ford for oil changes now.Here’s the story; back around the first of the year the RH running board on our 2020 Navigator was operating erratically. Sometimes it wouldn’t deploy and other times it would start to deploy and at about half way out it would retract. I called our Lincoln Dealership in mid-March to schedule routine service and I asked if they could check the running board issue while it was at the dealership for service.
The RH running board on our 2020 Navigator developed an intermittent problem, at times it worked like it was supposed to, at other times it would come out halfway and then retract.MBM, please update about your running board. our RH is doing the same thing. sorry to here about your service issues, Ive gone to ford for oil changes now.
Ours ended up being the motorThe RH running board on our 2020 Navigator developed an intermittent problem, at times it worked like it was supposed to, at other times it would come out halfway and then retract.
Our 2020 Nav has just over 6,000 miles.
As I mentioned, I asked our Lincoln Dealer to fix the running boards when we sent it to the dealership back in March for service, they said they were backed up and scheduled the running board repair 8 weeks later - which didn’t set well with me.
During the 8 weeks, the battery on the Nav failed and I went to the Lincoln Dealership to see if they would give me a replacement battery that I would install myself and then I would take the faulty battery to them. The Service Writer said he couldn’t do that and suggested I contact roadside assistance and have it towed to the dealership.
My local Ford Dealer allowed me to bring the old battery in and they tested it overnight and determined that it was faulty and they provided an exact Motorcraft replacement battery which I installed.
Still had running board issues and the erratic operation got worse until the RH running board stayed out.
The Lincoln Dealership came to pick it up for the repair and while the driver was at my house, the running board suddenly decided to retract!
After two days at the dealership the Service Writer called and said the issue was the battery not being fully charged and that was due to the fact that we don’t drive the vehicle enough!
He told me to drive it and that should fix the problem.
I don’t buy that at all because during 2020 and into 2021 we didn’t drive it much due to COVID and the running boards worked fine.
The dealership driver brought our Nav back and he handed me the repair order. I opened the passenger door and the running board came out approximately two inches and retracted. It did that same thing repeatedly. The driver took the Nav back to the dealership and that’s where we are at today.
I’ve owned 5 Ford Expeditions and three of them had retractable running boards and I never had a problem with those.
I believe there is some parasitic drain on the battery that is likely causing the problem.
I sent a screenshot of your report to our Service Advisor on Thursday. Hopefully he will look at the motor. Your issue sounded exactly like ours.Ours ended up being the motor
Wow, interesting!Have the same issue with ours right now, but with the battery issue, have them check the wiring harness below the battery, apparently where Lincoln was storing their cars rodents were eating the wire wrap….this is what I heard. Replaced a wire and accessories started working, etc passenger side running board. I too had to change to dealer #2, they just did a number on my transmission, but dealer #1 had the car a month and could not figure out any of the issues that were fixed by dealer #2 in one day…
I don't use it and frankly don't see a need for it. I much prefer to have full control over the car and my driving.I just bought a '23 Aviator Plug-in Hybrid and I did a search for this issue. I feel like it's hugging the left side of the lane while using lane centering. I'm constantly holding the wheel a bit to the right to counter the bias.
Maybe, but in 2025 US Tesla owners received an average of 111 OTA updates, with 12 of them being major updates. If 10% of those are "do-overs" I'd gladly take that over the reality of life as a Lincoln owner.FWIW, maybe it was here, but I read that Tesla puts out a lot of updates because they put out bad updates that then need to be corrected by future updates.
About 70K of us in the US bought '24 and '25 Nautilus, nominally an upscale vehicle. I've seen posts as recently as this Spring indicating Lincoln was still talking about a BC update for the Nautilus.When one makes a change to a common module/code, it has to be retested all platforms where used. If you add models, years, etc. there can be a lot of test cases.
Don't read into my comment that I am defending Lincoln here. I have been outspoken that OTA updates have been a huge disappointment.Maybe, but in 2025 US Tesla owners received an average of 111 OTA updates, with 12 of them being major updates. If 10% of those are "do-overs" I'd gladly take that over the reality of life as a Lincoln owner.
They hybrid is more directly effected due to the significantly smaller 12v battery. It will take a lot less time to deplete and will fail after soo many hard discharges.I look at OTAs as Lincoln's battery drain exerciseOn hybrids even a pretty simple one like the DDM update I got last week take a noticeable toll on the battery Voltage/State of Charge. This is with a new as of end of 2025 battery that I've made sure to keep above 12.4V via driving or putting on a charger when it gets close to that point.
Oh ok. Quick question. I been looking into just replacing the whole motor and transmission on this car. because i looked at a site that gave me reason for a P0420 code and it can be a lot of things and the engines in the mkz are known to not be reliable. So i was wondering have you heard or seen a Lincoln MKZ get a mustang 3.7L coyote motor swapped into it and it runs smooth if not better ? I'm wondering because every where i looked it says compatible as long as the vin has the k on it. And do you have any website that sells performance parts for mkz like full suspension kit? etc . I love this car and dont mind investing to keep it running smooth as i will own it a few years so the expense will be worth it to me. ThanksA dongle connects your laptop to the OBDII connector.
With the FORScan software loaded to your laptop, you can view engine/vehicle operating systems on your laptop. And how they are functioning.
Action
Oh ok. Quick question. I been looking into just replacing the whole motor and transmission on this car. because i looked at a site that gave me reason for a P0420 code and it can be a lot of things and the engines in the mkz are known to not be reliable. So i was wondering have you heard or seen a Lincoln MKZ get a mustang 3.7L coyote motor swapped into it and it runs smooth if not better ? I'm wondering because every where i looked it says compatible as long as the vin has the k on it. And do you have any website that sells performance parts for mkz like full suspension kit? etc . I love this car and dont mind investing to keep it running smooth as i will own it a few years so the expense will be worth it to me. Thanks
EDIT- Sorry. For some reason, the replies of you and Action, from after your post which I quoted above, did not show up for me, until after I posted this reply. So some of the information I posted below is now repetitive.
Hi Sir_Trendy. Without getting into a debate about the assertion that "...the engines in the MKZ are known to not be reliable", here is some information about attempting to install a 3.7L "coyote" Mustang engine into the MKZ:
- First, the 3.7L engine is not a "Coyote". The Coyote engine is a family of V-8 engines. Short story...If a V-8 Coyote is the engine you want to install, it is not a realistic engine swap, in any way, shape or form.
- Next, the 3.7L engine was the "Cyclone" engine family, and they are V-6's. However, any version in a Mustang was designed for a RWD vehicle. Not a FWD or AWD vehicle like the MKZ.
- That being said, a version of the 3.7L Cyclone V-6 was the top engine choice available in the 2nd Generation MKZ (2013-2016 model years), until the 2017 model year, when the 3.0T twin-turbo engine was introduced and became the top engine choice.
- So while you could use a 3.7L engine out of an MKZ or similar FWD/AWD Lincoln/Ford vehicle, using one from a RWD Mustang would be extremely difficult, at best.
So take that information, and what others will advise, and proceed as you feel is best for you.
Let us know how you make out and good luck.
Good luck.
BTW that link above is NOT a Coyote engine as stated in post #20. Not even close
As you stated a Coyote engine starts at $10K and goes up fast from there.
After tax, options to get the remanufactured engine delivered and miscellaneous pieces, you will be at the $10K mark.
Without a transmission.
Action
Humbly submit you will be many bucks ahead getting an actual diagnosis from someone experienced, before throwing parts (even "small" ones) at the car to see what sticks.
The only unique threat with the 3.7l is the internal water pump, which in event of failure will weep coolant into the oil, compounding what could be a simple-ish overheat. Keeping a good eye on coolant and oil can prevent catastrophe, but that discipline is rare these days.
I don't know about interchangability among the v6s, but the DOHC 4-cam 4.6 found in sn95 Cobras and gen9 Continentals used different mounting bosses for longitudinal (rwd) and transverse (fwd) applications, and only the needed holes were drilled.
GL,
- Jeff
OOOOooooo I wanna watch.Oh ok. Quick question. I been looking into just replacing the whole motor and transmission on this car. because i looked at a site that gave me reason for a P0420 code and it can be a lot of things and the engines in the mkz are known to not be reliable. So i was wondering have you heard or seen a Lincoln MKZ get a mustang 3.7L coyote motor swapped into it and it runs smooth if not better ? I'm wondering because every where i looked it says compatible as long as the vin has the k on it. And do you have any website that sells performance parts for mkz like full suspension kit? etc . I love this car and dont mind investing to keep it running smooth as i will own it a few years so the expense will be worth it to me. Thanks
Oops. Misread that. Yeah, same as mine (still there, just checked this AM).Well, it’s still the NU5T-14G381-AD version.
Most cars will check in with Ford via wifi to report the current version, and all of the instructions have noted that you should upload to the web the log file the car saves upon install, so the update is registered as done. Whether or not you have the recall, the update would be noted that you're up to date (my former '17 Fusion would work the same way, so this is not a specific issue to the recall). In the case of the recall, uploading the log file should also flag that you've taken care of the recall update. If it fails, you probably won't get the log file saved to your USB (and you probably would not upload it given you knew it was not complete) nor will the system be able to report the update being done via wifi.But I'm still a bit confused. It's too bad the SYNC sites don't mention the latest update is to address the recall. A few things went through my head -- mainly, what would happen if someone were to do the SYNC update but never knew or was aware it was to fix the recall. If someone just updated SYNC, would it get flagged in the system that the owner/driver "fixed" it and the recall was addressed? Or, if someone bricked their system from the update for whatever reason, would that create more issues when an owner tries to get it fixed and something in the system said the owner already downloaded and installed the update?
FYI, here are the weight restrictions for the Aviator.Anyone have cross bars on their Aviator? What kind/brand did you end up with? I can't tell but the one's from Lincoln look like the slim flimsy ones that might not hold much weight. But I also don't want something bulky like the Thule which might cause a lot of wind noise. Just looking to occasionally carry our cargo carrier a couple times a year.

Mine are approximately the same as yours.Maybe I got a special model, my relays shut down to the tune of In-a-gadda-da-vida and take 17 minutes to fully turn off.![]()
I hadn't put a timer on it - but that description sounds about right. Interesting to say the least.Mine are approximately the same as yours.