Our problems started with the mirrors behaving as you described. Now our 2023 Nav won’t even start. It was towed to a dealer. They cannot get any of the modules to talk to each other. They are working on it, but are completely stumped. We have had several Navigators and never had any problems like this.
I am speechless about your issues. My running board has not acted up since the mechanic at Gerald Jones Lincoln in Evans Ga. Claim to have found a electrical problem and fix it. I am still waiting to see if he has located the problem.
| vigator Not Storing Running Boards Enable/Disable | 06 October 2023 | ||
| This bulletin supersedes 22-2492. Model:
This article supersedes 22-2492 to update the vehicle model years affected. Issue: Some 2022-2023 Expedition/Navigator vehicles may experience Android Auto/Apple CarPlay connectivity concerns, or center display screen inoperative, frozen or blank. Navigator vehicles with power running boards may randomly not remember the enable/disable setting after a key cycle. This may be due to the software in the SYNC module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: |
Then way OTA updates had been touted, and we read that an OTA update MAY have ben applied to a vehicle. Silly.
Apparently the OTA has to be set to schedule and vehicle connected to WiFi for any OTA to run.
Lemon law it. I did because of the issue.
I know. I have mine set up that way. I'll say it another way. OTA updates never tell us if something was fixed. You would be guessing unless you had your dealer service department enter your VIN in PTS to check if it was applied OTA.
How did I lemon law it? Random running board switching is a software bug not a safety defect.
My 2020 was reacquired for multiple Sync 3 software issues that kept the truck in the shop well over 30 days cumulatively while the issues were never solved. By staying on the Concierge politely for months, they offered the buyback.
It absolutely is a safety issue. Mine retracted while I and my kid were on it. Luckily we caught ourselves.
That is a much different issue than the running boards reverting to OFF. That is what the bulletin above addresses. Your issue is the first time I have seen that posted. The issue from the bulletin is you finish a key cycle, and when you come back out sometime later, the running boards do not deploy, and you have to turn them back on.
I purchased a leftover 2023 Navigator Black Label L the first week of October. After just one week, the running boards started resetting the off position and the mirrors wouldn't open completely when the vehicle was started. After reading all of these posts, I decided to do as suggested and notify the dealership. They took it right in today. This was their response this afternoon:
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