Mine shows in production too in the primary column in Vehicle Visibility, and will stay that way till they're released, at which point it will show "Awaiting Shipment". It's the secondary column that shows Produced-Released and shipping info. If your dealer would take 2 minutes to print it off for you, you'd have a much better understanding on what they see. I can post what it looks like. This is from my F150 order. I do not believe they're on hold because of chip shortage or it would say so, which it does not. Shipping problems, mainly lack of truck drivers seems to be the issue from what i read and been told by my dealer.