2025 Navigator disappointment

[Isk]

Money. I guess ford doesn't think the juice is worth the squeeze. Apparently people get the feature but dont use it.

Have you tried standing or kicking your foot in different spots by the tailgate. Looking at videos, looks like your have to stand behind the tailgate for like 3 sec before it'll register to open.

Have tried kick to open. Had that on jeep and loved it. Dealer is working with corporate to find fix since they have two on thei lot that also don’t work.

 

[A Charles 9920]

Have tried kick to open. Had that on jeep and loved it. Dealer is working with corporate to find fix since they have two on thei lot that also don’t work.

"Dealer working with corporate"....
The 4th greatest lie. Obviously dealer does not have a clue and as to "corporate"

 

[A Charles 9920]

Well, I finally got some honest answers from the selling dealers GM. I have know this lady for probably 25 years. One sharp cookie. She said they are daily in contact with Lincoln owners who have problems they cannot repair and that the "hot line" cannot give them any guidance on repairs. She confirmed what I have known all along. What to do? Contact the customer service center and initiate a buy back offer. Once I make that request she asked that I contact her and she will try to move it along. In addition to all the problems another has surfaced. "Driver Control Fault"....service required! I have had it with Lincoln and all the screwed up technology. She did indicate that Expedition has not see the same degree of issues. So I'm wondering how Ford goes about setting the buy back offer. KBB puts the value at about 50,000 to 53,000 for a 2022 Reserve with 30,200 miles. Having paid about $93,000 this equates to $40,000 for 30,000 miles....Raw depreciation of $1.33 per mile. Anyone know how they calculate the buy back offer? Get another Lincoln....Freeking no way!

Thanks
ACS

 

[Zegap81]

Well, I finally got some honest answers from the selling dealers GM. I have know this lady for probably 25 years. One sharp cookie. She said they are daily in contact with Lincoln owners who have problems they cannot repair and that the "hot line" cannot give them any guidance on repairs. She confirmed what I have known all along. What to do? Contact the customer service center and initiate a buy back offer. Once I make that request she asked that I contact her and she will try to move it along. In addition to all the problems another has surfaced. "Driver Control Fault"....service required! I have had it with Lincoln and all the screwed up technology. She did indicate that Expedition has not see the same degree of issues. So I'm wondering how Ford goes about setting the buy back offer. KBB puts the value at about 50,000 to 53,000 for a 2022 Reserve with 30,200 miles. Having paid about $93,000 this equates to $40,000 for 30,000 miles....Raw depreciation of $1.33 per mile. Anyone know how they calculate the buy back offer? Get another Lincoln....Freeking no way!

Thanks
ACS

Your vehicle won’t get a buy back as a 2022. It’s beyond that point of when they will. But good luck in trying. Just go trade it in and get something else. I went through the lincoln buyback and was told no. That GM you know has absolutely no control or pull over the buy back process.

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[A Charles 9920]

I know the dealers is not "in charge" of the process but it still seems they can be an advocate for a solution but agree, it's not their call. As to the year I also generally understand the state lemon law establishes the parameters of time, mileage and shop visits and it is certain this vehicle is "over those limits" yet this vehicle was purchased in 2023 and the records clearly reflect unresolved issued withing the first year of ownership. I never viewed the buy-back program as a reasonable option however from the beginning because I expected the way they arrived at a "price" would not be reasonable in my opinion. It was a very bad purchase decision and there is no real way to recover financially. She did say they had two 2022 models on the lot now as used vehicles that had been repurchased by Ford and "repaired". She claims to have driven one for about 5000 miles and experienced no problems. Wonder who is responsible for the "repair"? Done by the dealership OR returned to the factory?? I feel there is a sleeping class action suit here and would hope it materializes. Her comments tell me they have a massive quality problem with no fix. It's costing consumers bundles.

 

[Zegap81]

I know the dealers is not "in charge" of the process but it still seems they can be an advocate for a solution but agree, it's not their call. As to the year I also generally understand the state lemon law establishes the parameters of time, mileage and shop visits and it is certain this vehicle is "over those limits" yet this vehicle was purchased in 2023 and the records clearly reflect unresolved issued withing the first year of ownership. I never viewed the buy-back program as a reasonable option however from the beginning because I expected the way they arrived at a "price" would not be reasonable in my opinion. It was a very bad purchase decision and there is no real way to recover financially. She did say they had two 2022 models on the lot now as used vehicles that had been repurchased by Ford and "repaired". She claims to have driven one for about 5000 miles and experienced no problems. Wonder who is responsible for the "repair"? Done by the dealership OR returned to the factory?? I feel there is a sleeping class action suit here and would hope it materializes. Her comments tell me they have a massive quality problem with no fix. It's costing consumers bundles.

It is all vehicles now a days you want something reliable that is luxury go buy a Lexus it’s basically a Toyota or an Acura a Honda. I own a 2018 navigator L which I bought new that had so many issues. To be fair the dealer over the course of YEARS worked through them. With that being said I have neighbors that have Escalades with repeated engine issues some that are undeliverable. The quality in American cars is junk that’s the honest truth. The minute my kids are older and driving on their own where we don’t need a large SUV with a large trunk I am done. You won’t get your buy back count your losses and trade it in for something else. Hell I am still waiting on my 2025 Navigator that I ordered in OCT 2024!! But if you want a large luxury SUV with a large truck ie an extended version it’s only two players Lincoln or Cadillac. They both suck for quality.

 

[A Charles 9920]

It is all vehicles now a days you want something reliable that is luxury go buy a Lexus it’s basically a Toyota or an Acura a Honda. I own a 2018 navigator L which I bought new that had so many issues. To be fair the dealer over the course of YEARS worked through them. With that being said I have neighbors that have Escalades with repeated engine issues some that are undeliverable. The quality in American cars is junk that’s the honest truth. The minute my kids are older and driving on their own where we don’t need a large SUV with a large trunk I am done. You won’t get your buy back count your losses and trade it in for something else. Hell I am still waiting on my 2025 Navigator that I ordered in OCT 2024!! But if you want a large luxury SUV with a large truck ie an extended version it’s only two players Lincoln or Cadillac. They both suck for quality.

Well, I suppose everyone is weary of all the problems with the entire Lincoln line but none the less here is a status report. First, it took from 9/15 until 10/20 to get it in the shop. Was there for 2 days, bringing the total number of days to 15 this year. This time they tested the battery and it tested bad so the put a new battery in under warranty. Called me to pick it up everything was "fixed". Of course I doubted that but took it home with 3 stops. Start stop feature failed to function! Drove it around again this evening....start stop does not function. So I called them and they want it back in the morning to check further. Why did they not test drive it before sending it back?? So it will probably be there Thursday and Friday and probably setting on the lot Sat and Sun.
Ford and Lincoln quality is pure fiction. Some day the consumer will see it and the company will go down the drain. Cannot happen soon enough for me. Gross incompetence at the top!

 

[driller]

Well, I suppose everyone is weary of all the problems ...

I swore this thread was about the 2025 Navigator disappointment(s)... not the ongoing diatribe from a disgruntled 2022 customer.

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[Vics 2024 Black Label]

Well there not all bad my 2024 Black Label has been perfect with the exception of the heated seat that was not plugged in at the factory.

 

[chadwx]

I purchased a 2025 Navigator from Coconut Creek Lincoln in Florida, and the buying experience was terrible but they had the vehicle I wanted. I left the next day for upstate NY and the tires vibrated anytime I went over 65, which I unfortunately didn’t try on the test drive. I called the dealer immediately and they suggested I bring it to a dealer in the area where I was going but the closest dealer is close to 2 hours away. More on the tires in a minute.
The following week my key fobs stopped working and I only had the my Lincoln App on my phone to start the car but that too was down due and update that locked me out of the app. Unfortunately the key fob did open the doors but I clicked the open button twice and all the windows went down and then would not return to the closed position. I called customer service and they suggested I get the car towed to the dealer but like I said it was 2 hours away so I waited until the next day to try someone in the my Lincoln app technical side. Next day the technician for my Lincoln app tried for an hour to get it working and after trying every conceivable option she got it to work through the myFord app. She told me there were many problems after the last update. So now I could drive the vehicle with the phone as a key, but not the key Fobs. After getting the phone a key set up, I went to the car to now find it was filled with pollen from the trees, what a nightmare to clean it out.
I have now been informed to take it the local Ford dealer for reprogramming the key fobs which is great since it’s a few miles away. I mentioned the tire vibration to the Lincoln customer service department and was told some crazy information that I need to 100% verify. I called the local Ford dealer service manager who has no information on the solution and basically said he would need to hear from Lincoln on next steps. So I continue to drive with the seats and steering wheel vibrating. What a great experience, with my $110,000 purchase, lol.
I will report back but the answer I got from Lincoln customer care was mind blowing to say the least.
I will follow up after my visit to the dealer but the tire vibration problem is for real and Lincoln seems to be scrambling. I drove Escalades and GLs for years and I thought this Navigator was going to be above and beyond. So far the biggest new car mistake ever made.
Art Berry

I am on dealer visit number 9, which really sucks, because I don't have a Lincoln Dealer within 90 miles of my house... so, I have to deal with the Ford Dealership. That means, taking time off from work to get it fixed because Ford doesn't pickup/deliver or give loaner cars... what a mess.

The Lincoln Concierge Service has been nice when I call them (which is so dumb because you have to go thru 3 voice prompts to get to one!?!) ... but, at the end of the day, there's nothing they can do. One of them members did recommend that I look into my consumer rights about the car, but of the 8 current visits, only 2 were safety related the other 6 were things like, seat fan going out (twice), cruise control bracket not installed correctly, etc.)
That's not to mention how horrible the vehicle is in general... it's so inferior to GMC/Caddy in so many ways ...

This is my first Lincoln ... and will be last with all of these problems. I actually miss my 2019 Explorer... beyond frustrated with Ford ... and after 30 years of only owning Ford, I won't be back.

 

[Zegap81]

I am on dealer visit number 9, which really sucks, because I don't have a Lincoln Dealer within 90 miles of my house... so, I have to deal with the Ford Dealership. That means, taking time off from work to get it fixed because Ford doesn't pickup/deliver or give loaner cars... what a mess.

The Lincoln Concierge Service has been nice when I call them (which is so dumb because you have to go thru 3 voice prompts to get to one!?!) ... but, at the end of the day, there's nothing they can do. One of them members did recommend that I look into my consumer rights about the car, but of the 8 current visits, only 2 were safety related the other 6 were things like, seat fan going out (twice), cruise control bracket not installed correctly, etc.)
That's not to mention how horrible the vehicle is in general... it's so inferior to GMC/Caddy in so many ways ...

This is my first Lincoln ... and will be last with all of these problems. I actually miss my 2019 Explorer... beyond frustrated with Ford ... and after 30 years of only owning Ford, I won't be back.

I get your frustration I feel your frustration. But honestly as I have said in previous posts unfortunately a lot of American made cars the quality is way down. Maybe that is by design so we buy more cars. I have neighbors that have GM products from Caddy’s to the GMC loaded Denali. They all have reoccurring issues. Once my kids are older I won’t be back. I am purchasing a new lincoln and still waiting on my order. This will be my last American made SUV.