2024 Nautilus windshield stain

[ESW13]

I had my 2024 detailed at the dealer. As I drove home I noticed that I had two stains at the end of the wiper travel. They are a cloudy blue color. I took it it back and they tried some solvents (acetone?) and even had the detail crew try to rub them out with 0000 steel wool. The stains are still there and now there are scratches from the steel wool. It’s not so bad, except when you are driving into the sun! The dealer has essentially dropped the issue , not claiming any responsibility.
I’m trying to come up with a plan to replace the windshield. (Dealer jokingly suggested following some gravel trucks around.) the windshield is supplied by Fuyao Glass and they have an office nearby. Any suggestions on how to approach them?
I’m also going to be talking to a concierge person this week and see what they have to say. I’ll also chase it with insurance and a glass repair facility.
Any other suggestions? Any one else have this problem?
Because of the location and pattern of the original stain, I think it may have something to do with the wiper travel and wiper solvent. The only solvent ever added was by the dealer..
Thanks for your input.

 

[JeffL]

I had my 2024 detailed at the dealer. As I drove home I noticed that I had two stains at the end of the wiper travel. They are a cloudy blue color. I took it it back and they tried some solvents (acetone?) and even had the detail crew try to rub them out with 0000 steel wool. The stains are still there and now there are scratches from the steel wool. It’s not so bad, except when you are driving into the sun! The dealer has essentially dropped the issue , not claiming any responsibility.
I’m trying to come up with a plan to replace the windshield. (Dealer jokingly suggested following some gravel trucks around.) the windshield is supplied by Fuyao Glass and they have an office nearby. Any suggestions on how to approach them?
I’m also going to be talking to a concierge person this week and see what they have to say. I’ll also chase it with insurance and a glass repair facility.
Any other suggestions? Any one else have this problem?
Because of the location and pattern of the original stain, I think it may have something to do with the wiper travel and wiper solvent. The only solvent ever added was by the dealer..
Thanks for your input.

Windshield has a factory solar tint (which gives it the bluish hue when viewed from outside). You should not be using any abrasive (al oxide or steel wool) on it. Those scratches are in the solar tint, and are not repairable. I made the same mistake a few months ago, took it to a windshield specialist who advised I do nothing. Good (or bad) news is that the nautilus windshield are so thin, you will likely need a new one after your first stone chip. I've had mine a year and will have the 2nd one installed on Tuesday. Happy I took out the permaplate coverage from the dealer....

 

[ESW13]

Windshield has a factory solar tint (which gives it the bluish hue when viewed from outside). You should not be using any abrasive (al oxide or steel wool) on it. Those scratches are in the solar tint, and are not repairable. I made the same mistake a few months ago, took it to a windshield specialist who advised I do nothing. Good (or bad) news is that the nautilus windshield are so thin, you will likely need a new one after your first stone chip. I've had mine a year and will have the 2nd one installed on Tuesday. Happy I took out the permaplate coverage from the dealer....

JeffL
Thanks for the info - The scratching in the tint makes sense. I suppose the original blue grey cloudiness that I see from the inside is some sort of scratching as the wiper blades change direction as the location coincides with the wiper blade change of direction. Can't believe that Lincoln does not know about this problem.
Ed

 

[Jacyte]

Windshield has a factory solar tint (which gives it the bluish hue when viewed from outside). You should not be using any abrasive (al oxide or steel wool) on it. Those scratches are in the solar tint, and are not repairable. I made the same mistake a few months ago, took it to a windshield specialist who advised I do nothing. Good (or bad) news is that the nautilus windshield are so thin, you will likely need a new one after your first stone chip. I've had mine a year and will have the 2nd one installed on Tuesday. Happy I took out the permaplate coverage from the dealer....

The factory IR rejection coatings are usually on the inside or integrated in the glass itself. they wont be damaged from the exterior.

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[JeffL]

The factory IR rejection coatings are usually on the inside or integrated in the glass itself. they wont be damaged from the exterior.

I was only stating what glass specialist said to me. I can clearly say that I too had scratch marks on the exterior, but there was no groove...so no indication that the glass surface itself was scratched. But like ESW13 said, it is clearly visible when facing the sun.

 

[Jacyte]

I found that my wipers left some nice trace areas on my glass for the first 6 months. i don't go through car washes the glass never gets waxed so it has to be either some crappy silicone detailing coating the dealer applied or deposits from the wiper blades themselves. I polished the glass a few times and it reduced the wiper tracing. I suspect its the wiper material/coating depositing on the glass.

 

[bbf2530]

I had my 2024 detailed at the dealer. As I drove home I noticed that I had two stains at the end of the wiper travel. They are a cloudy blue color. I took it it back and they tried some solvents (acetone?) and even had the detail crew try to rub them out with 0000 steel wool. The stains are still there and now there are scratches from the steel wool. It’s not so bad, except when you are driving into the sun! The dealer has essentially dropped the issue , not claiming any responsibility.
I’m trying to come up with a plan to replace the windshield. (Dealer jokingly suggested following some gravel trucks around.) the windshield is supplied by Fuyao Glass and they have an office nearby. Any suggestions on how to approach them?
I’m also going to be talking to a concierge person this week and see what they have to say. I’ll also chase it with insurance and a glass repair facility.
Any other suggestions? Any one else have this problem?
Because of the location and pattern of the original stain, I think it may have something to do with the wiper travel and wiper solvent. The only solvent ever added was by the dealer..
Thanks for your input.

Hi ESW13. Trying to look at this logically, there would seem to be three main possibilities…
1- This was a manufacturing defect. And they made it worse by using an abrasive on the windshield. This should be covered under warranty.
2- This initial issue was caused by something the dealership did when they detailed your vehicle. Then they made it worse by using an abrasive on the windshield. This would be their responsibility, or they can try to pass it off as a warranty issue for Lincoln to cover.
3- This issue occurred due to some type of environmental factor which occurred before it was detailed, and you did not notice it until the detailing was performed. Then it is your responsibility. But it seems they have not claimed that.

Now… Going on the assumption the dealership is not asserting this is some issue due to your own actions or some environmental fallout issue:

This would mean…
1- The windshield should be replaced under warranty, since it was a defect in material/workmanship. And they made it worse with the abrasive.

Or…

2- The damage occurred during the detailing, and then their actions in using some type of abrasive cleaner made it worse.

Therefore, if they are not claiming it was like that when you brought it in to be detailed, the dealership should either correct the issue under the Lincoln warranty, or replace the windshield on their own.

Either way, whether under warranty or at their own expense, it should not be left up to you to find some way to irreparably damage the windshield so it can be replaced by your insurance company. That is simply passing the buck for something that seems to not be your fault. Unless they claim otherwise.

Keep us updated and good luck.

 

[swindler]

There is also some type of acoustic coating on the windshield. I do not know if it's interior or exterior. I wouldn't expect that to be noticable.

(Btw, we're on our 3rd windshield.)

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[Jacyte]

There is also some type of acoustic coating on the windshield. I do not know if it's interior or exterior. I wouldn't expect that to be noticable.

(Btw, we're on our 3rd windshield.)

All coatings should be either in the laminate or interior. Exterior surface coatings would be pock marked within days.

 

[bbf2530]

Hi gang. As Jacyte stated, any acoustic laminate layer is in the middle of the interior and exterior glass laminate layers. Factory tinted windows can either be a laminate between the interior and exterior glass layers, or the glass formula itself is actually tinted.

For an overly simplified analogy: Imagine a ham and cheese sandwich. The acoustic and tint laminate layers are the ham and cheese. And they are sandwiched between two layers of bread (glass).
Or the actual glass formula may be tinted. Either way, the acoustic and tint layers can’t be damaged, unless we physically crack/scratch damage the actual glass itself. In which case, we have a bigger problem.

Hope this isn’t too confusing and good luck.