2024 Nautilus - Infotainment/Screen/SW issues

[hinckley]

The most annoying is the easy exit and entry restoring the seat position on unlock and not when the start button is pressed,

You may have seen this on other threads, but the workaround for the easy exit and entry problem is unlinking your key fobs and phone as a key from profiles. Of course, if you and your wife are both driving the car, that will create other problems.

 

[russlb]

You may have seen this on other threads, but the workaround for the easy exit and entry problem is unlinking your key fobs and phone as a key from profiles. Of course, if you and your wife are both driving the car, that will create other problems.

If I do that does it actually work the way it's supposed to work?

 

[JMAB]

You may have seen this on other threads, but the workaround for the easy exit and entry problem is unlinking your key fobs and phone as a key from profiles. Of course, if you and your wife are both driving the car, that will create other problems.

LOL, respectfully agree.....BUT, the "easy" fix would be to not require your customer to workaround something as simple as Lincoln changing the code trigger for the profile memory activity from door open to start button press....

 

[RAB]

If I do that does it actually work the way it's supposed to work?

Yes, the seat moves when it should if you unlink the key in "Settings > Profile > Unlink Key," but if there is more than one driver then you would need to press a memory button on the door to tell the car which profile to use since it won't recognize the different keyfobs after unlinking.

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[russlb]

Sounds like Quality Assurance wasn't doing its job and testing the multiple scenarios. Giving up PAAK just so that works rubs me the wrong way... like getting into the car when the seat has already moved up! LOL.

 

[hinckley]

LOL, respectfully agree.....BUT, the "easy" fix would be to not require your customer to workaround something as simple as Lincoln changing the code trigger for the profile memory activity from door open to start button press....

Agreed. But as I said it's a "workaround," not a fix. And thankfully, this software bug has a workaround. Most of the other ones do not.

 

[hinckley]

If I do that does it actually work the way it's supposed to work?

Yes.

 

[Houtex]

Another workaround might be to not use the easy entry/exit feature I find it’s easy to get in the car without it. Having read about all the issues with it, I have it set to off.

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[Dave1946]

I reported this to Lincoln support along with a few other issues I encountered. The most annoying is the easy exit and entry restoring the seat position on unlock and not when the start button is pressed, and not saving the climate settings on engine off. I like the motion setting for air circulation and my wife likes it off. I have to set that every time I get into the car.

If you remove your profile the seat will work as specified

 

[Houtex]

I reported this to Lincoln support along with a few other issues I encountered. The most annoying is the easy exit and entry restoring the seat position on unlock and not when the start button is pressed, and not saving the climate settings on engine off. I like the motion setting for air circulation and my wife likes it off. I have to set that every time I get into the car.

How did you go about reporting the bugs?
The system is extremely buggy and it’s more than just two profiles that mess things up. Two phones connected at once also seems to confuse the system. This morning I got in the car to make a bagel run. The car connected to both phones in the house ( mine which was with me in the car And my partner’s which was in the house). The second phone connected for media only. I drove off. The second phone was not in the car so I switched to Sirius XM. After shopping, I got back in the car and everything was messed up. The weather wouldn’t work, the music was on FM, etc.
I think what happened is it didn’t connect to my phone automatically upon restarting the car. The Lincoln app had a message to enable connectivity services, which of course were already enabled… The infotainment is just a mess at this point.

 

[russlb]

How did you go about reporting the bugs?
The system is extremely buggy and it’s more than just two profiles that mess things up. Two phones connected at once also seems to confuse the system. This morning I got in the car to make a bagel run. The car connected to both phones in the house ( mine which was with me in the car And my partner’s which was in the house). The second phone connected for media only. I drove off. The second phone was not in the car so I switched to Sirius XM. After shopping, I got back in the car and everything was messed up. The weather wouldn’t work, the music was on FM, etc.
I think what happened is it didn’t connect to my phone automatically upon restarting the car. The Lincoln app had a message to enable connectivity services, which of course were already enabled… The infotainment is just a mess at this point.

I called the number in the Lincoln Way app. For one issue I had they told me about the hold the volume button doen reset trick. I reported all my issues in detail to them.

 

[NCNautilus]

I reported this to Lincoln support along with a few other issues I encountered. The most annoying is the easy exit and entry restoring the seat position on unlock and not when the start button is pressed, and not saving the climate settings on engine off. I like the motion setting for air circulation and my wife likes it off. I have to set that every time I get into the car.

Same. I think the profiles part of the software is a train wreck. Other "issues" I see are not so much bugs, but software design/UI choices that are, um, questionable. I can live with some of these since it's all-new, but the easy exit and climate control problems should not be present in $60K+ luxury vehicles.

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[jeffcarp]

It's not like they pick and choose which software bugs to have, no matter how expensive the car is. If we all wanted a rock-solid, mediocre-at-best infotainment system, we could have bought a Lexus. Not only did we willingly buy a car with a brand new infotainment system for Ford, it is also a new infotainment system for Google. The idea that there weren't going to be problems was not realistic. A new Android or iPhone takes 3 or 4 software updates before it stabilizes.

The easy entry seat bug is already confirmed to be a software bug, it's on the list of known issues and listed for a Q3 software update.

 

[russlb]

I performed this action this morning and it worked as expected. I didn't use the key to open the car. Instead just kept the key fob in my pocket and opened the door with the handle. When I started the car the seat and steering wheel then returned to the memory set position. I can live with that for now. Q3?!?!?!

This was also mentioned as an issue: Watching an Amazon Prime video while parked caused the touchscreen to go black and the right-side dashboard screens to go black as well. Lincoln support informed me off the volume button reset and that got me going again. Having done Android development in the past a poorly written Android app can make the overall OS unstable. I had downloaded the Solitaire FRVR game and after playing once, and losing, when I hit restart to start a new game I got the BSOD for about a minute on the touchscreen and then it came back on its own.

 

[hinckley]

It's not like they pick and choose which software bugs to have, no matter how expensive the car is. If we all wanted a rock-solid, mediocre-at-best infotainment system, we could have bought a Lexus. Not only did we willingly buy a car with a brand new infotainment system for Ford, it is also a new infotainment system for Google. The idea that there weren't going to be problems was not realistic. A new Android or iPhone takes 3 or 4 software updates before it stabilizes.

I just don't buy this. I've been in the world of User Interface development for decades. And of course, other consumer UIs have bugs, but the level of very basic bugs in this software would never be acceptable in a high-end consumer product. The software engineers either did not perform basic software QA regimens, or they did the work, but didn't have the time to make the fixes before product release. I hope like hell it's the latter.

 

[jeffcarp]

I just don't buy this. I've been in the world of User Interface development for decades. And of course, other consumer UIs have bugs, but the level of very basic bugs in this software would never be acceptable in a high-end consumer product. The software engineers either did not perform basic software QA regimens, or they did the work, but didn't have the time to make the fixes before product release. I hope like hell it's the latter.

I don't know how to judge the level of bugs vs an arbitrary acceptable level, or to compare it to other vehicles. I do know that my 2020 Acura RDX had 4 software updates to date and (to their credit) they published changed logs. They added very little, but there have been over 150 fixes in 4 years. Or look at a Tesla change log.

I guess it all depends on what the expectations are. I don't think it's controversial to say that this infotainment system is complex. The bugs could be in AAOS, in GAS included with AAOS, in the Ford customizations of AAOS or GAS, or in the downloaded apps themselves. I don't like the bugs either and wish that when I finally get my car that it would operate perfectly, but I think it's naive for anyone to buy this particular car with that expectation.

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[Jacyte]

I don't know how to judge the level of bugs vs an arbitrary acceptable level, or to compare it to other vehicles. I do know that my 2020 Acura RDX had 4 software updates to date and (to their credit) they published changed logs. They added very little, but there have been over 150 fixes in 4 years. Or look at a Tesla change log.

I guess it all depends on what the expectations are. I don't think it's controversial to say that this infotainment system is complex. The bugs could be in AAOS, in GAS included with AAOS, in the Ford customizations of AAOS or GAS, or in the downloaded apps themselves. I don't like the bugs either and wish that when I finally get my car that it would operate perfectly, but I think it's naive for anyone to buy this particular car with that expectation.

I absolutely agree. Also a lot of this comes down to Fords decision to use Android Automotive. Check out user forums for other vehicles using it (2024 Cadillac XT4 is a good example) They have alot of similar bugs, sound going mute, driver profile issues, screens going blank and presets deleted. I expected android to be the weak link but have actually been surprised how much better it is than i expected since it at least works most of the time. I wish they went with nearly any other OS but hopefully with the next updates we see improvements.

 

[hinckley]

I don't like the bugs either and wish that when I finally get my car that it would operate perfectly, but I think it's naive for anyone to buy this particular car with that expectation.

I'm really not looking for perfection. And I'm not talking about design or functionality issues. There are simply too many very basic functions that don't work properly.

The easy exit/profiles problem. It takes three (sometimes four) presses of the Drive Mode button to get from CarPlay to the Drive Mode screen. The climate control doesn't revert to last settings upon restart. These are among the very basics of the user interface and user interface QA.

 

[hinckley]

I absolutely agree. Also a lot of this comes down to Fords decision to use Android Automotive. Check out user forums for other vehicles using it (2024 Cadillac XT4 is a good example) They have alot of similar bugs, sound going mute, driver profile issues, screens going blank and presets deleted.

A question and a comment . . .

Does Android Automotive control things like the easy exit/profile problem or the fact that I have to press the Drive Mode button several times to get from CarPlay to the Drive Mode screen?

Cadillac and GM in general should not be the bar that Lincoln measures itself against.

 

[Jacyte]

A question and a comment . . .

Does Android Automotive control things like the easy exit/profile problem or the fact that I have to press the Drive Mode button several times to get from CarPlay to the Drive Mode screen?

Cadillac and GM in general should not be the bar that Lincoln measures itself against.

All of your user profile functions and the UI interface for selecting drive modes is android automotive controlled. It has nothing to do with GM vs Ford... Everyone is switching, Volvo, Polestar, Porsche and Acura included decided to ditch their own in house software for a cheaper solution. Android is glitchy by default. It can be ironed out but usually takes quite a few updates to get there. It can work seamlessly for some while run like someone's first coding project for someone else with identical hardware.