2024 Hybrid Nautilus (Engine Problems)

[Houtex]

There IS a VIN list now available. It is internal and confidential. To see it I have to click and check I pwomise not to share it. I can only see our vehicles, still in stock or sold and delivered. 34 for us. A quick guess is that’s probably all of them. It is found in the FMC Dealer site in the FSAVL, Field Service Action Vin List. Anyone still unsure can speak to their dealer that sold them their car to confirm whether their car is or isn’t on it. 6500+ vehicles though it’s a good chance it is.

Is there a reason to check if you have already received notice of the customer satisfaction program for your vehicle? I wouldn’t think so.

 

[JMAB]

Just reached out to the service manager at our dealership to see if ours is on the Naught list....

Update: Sadly yes, ours is on the dealers list....

 

[markfm]

Interesting. Mine lists a number of potential issues but doesn’t show replacement or inspection in the outstanding categories. Certainly nothing like this.

See the posts after yours in this thread, one from @7.62Kolectr - the dealer can definitely look up your VIN as of today to check for the problem.

 

[angore]

Update: Sadly yes, ours is on the dealers list....

Everyone is a winner

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[swindler]

Everyone is a winner

Winner winner, chicken dinner…

…at the KFC three miles down the road from where your Nautilus shutdown.

 

[SgtLip]

What!
Why didn't you go for a new 2023 Nautilus?
My wife & I are loving our 23' Naut, totally trouble free from day one! Fit and finish is fantastic, Sync 4 rocks, software & interface is A+
Best Nautilus built to date, (thank you ) and most likely the high water mark of the Nautilus series for years to come!
Don't get me wrong, you can't beat a Subaru, but did you test drive a 2023 Naut before jumping ship?

Sorry, don't come on here much.
I wanted a Hybrid. The 23' Naut isn't available with a hybrid engine.
Already had the Lexus NX and it has all of the same Infotainment and 12V battery issues as the Lincoln.
I went with what was available and the best I could find.

 

[APL Rep]

Is there a reason to check if you have already received notice of the customer satisfaction program for your vehicle? I wouldn’t think so.

I don’t see why either? You know so you know.

 

[Houtex]

Mid May starts tomorrow

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[SgtLip]

Hi All. I am the OP of this thread. Wanted to provide an update and see if anyone has gotten further than me.

I've been driving around a loaner ( non-hybrid) for over a month, it now has over 3K miles (my original nautilus didn't break 1K). It seems like the dealership doesn't really know what's going on. Everytime I talk to someone I get a different story. Here's where I'm at now.

I have an open case with the Reacquired Vehicle (RAV) team at Lincoln. They said it would be a few more weeks until they are able to present me with an offer for my disabled vehicle. I am not confident that offer will "make me whole". I am in IL and subject to that Lemon Law. What's not clear to me is what happens with sales tax. I paid sales tax on the original purchase, now I'm going to essentially "sell" my car back to Lincoln and then buy a new one. Seems to me like I'll get screwed on sales tax. To make it even more confusing, today the dealer said I should call back the RAV and tell them I'd like to "swap" with the dealer for another Nautilus hybrid. I am not sure how that will work with my lender as I have outside financing through a credit union (the dealer didn't know either). Further I told the dealer I'm not comfortable until you can provide me details that the issue is resolved with the fuel injectors. They had not heard of any list. A couple people there said that there were a few Nautilus listed as "do not sell" but they didn't know why. After I told them about this forum, now I'm told there is a list but they haven't been sent it yet to be able to check their vehicles.

So, I am more confused than ever, and the dealership is not inspiring much confidence. Making it hard not to just take the RAV offer, even if I lose out on a few thousand dollars and go buy a Lexus RX hybrid.

Buyer Beware. If it is a NEW Lexus RX with the new fancy Infotainment System, they are having the same issues as the New Lincoln Infotainment System and the 12V Battery.

I had a brand new 2023 Lexus NX450H+ with the new Infotainment System. There were more bad driving days then there were good. EVERY night I had to put the 12V battery on the trickle charger and the PHEV so that I knew I could make it through the next day. No Injector issues but everything else was a nightmare.

I paid $73,000 for the car new and sold it 9 months later for $47,500. Best offer I could find. So be careful is all I want to say.

 

[hinckley]

There IS a VIN list now available. It is internal and confidential. To see it I have to click and check I pwomise not to share it. I can only see our vehicles, still in stock or sold and delivered. 34 for us. A quick guess is that’s probably all of them.

Can we better understand this list? Is it 34 cars with bad injectors that will fail at some point, or is it 34 cars with potentially bad injectors that need to be checked?

 

[markfm]

I don’t see why either? You know so you know.

The one reason I could see is to get your foot in the door with your dealer: that you know about the issue; having them check and respond that yes, you have it, puts them on the hook, acknowledging they will need to fix your vehicle; provides the discussion point to try to get your vehicle slotted in for repair sooner rather than later (otherwise the dealer might prioritize fixing their unsold vehicles first, leaving current owners hanging).

(I'm not saying dealers would consciously do this, but reminding them that you know of the problem and expect to have it fixed expeditiously, not shoved to the back of a queue, can help reinforce their doing what's right.

There have been reports of hybrid deliveries after the 1 May letter went out, and IIRC that includes at least 1 or 2 reports of such vehicles then failing after delivery, which means that not all dealers have been keeping up to snuff on this topic. OTOH I've also run across dealers who have been able to check VINs prior to today, have segregated out vehicles with VINs flagged as having the issue.)

 

[APL Rep]

Can we better understand this list? Is it 34 cars with bad injectors that will fail at some point, or is it 34 cars with potentially bad injectors that need to be checked?

It is the latter, a potential problem. I see it as all of them are like that. I don’t think they know of any that WILL fail do they? No?

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[Shopaholik]

We're all in the same boat on this, just waiting for a fix while praying we don't get bit beforehand. The dealers are advised to hold all affected vehicles, while owners are told to go ahead and drive. Lincoln seems apathetic to our plight.

I argued pretty hard when I was told to give back my loaner. What they told me was that Lincoln was not taking any proactive action with owners because this was not deemed a safety issue. The inconvenience and hardship that this issue could cause, as well as the catastrophic damage it could inflict, does not rise to the level to require intervention.

To me, it sounds like the bean counters made the decision on this.

Swindler,

I’m just catching up after not being on the board for weeks due to family visiting from Europe - it was a busy time. I am so sorry to hear about this issue and the stress this is adding to your trip. I’m disappointed they wouldn’t allow for a comped rental car - baffling! Wishing you and the wife a safe trip and smooth medical treatment - I’ll keep you both in my thoughts for a peaceful trip. You have been such a wealth of information and so giving of your time on this board. I know I am one of many that appreciates all you do!

That said, I have a trip this weekend 125mile from home, and am a little apprehensive after reading this thread. I guess I’ll cross my fingers and drive in the right lane. I show the recall in my Lincoln App - I am sure my car is involved as I am 12/25/23 build date.

I guess the adventure doesn’t end once the delivery is made.

Teresa

 

[angore]

I wonder who has the highest mileage hybrid so far without the injector issue. We need some positive news!

 

[Rinsky]

Hello everyone I'm new to the forum and thought I would share this.

I just had my 2017 Lincoln MKC Black Label lose its 2.0L ecoboost engine due to the coolant intrusion into the #3 Cylinder.
So I traded it in on a new 2024 Lincoln Nautilus Reserve ll hybrid on 5/07/24
Yesterday I see on the Lincoln way app a CSP notification for the High pressure fuel injector replacement. Took it back to my dealer yesterday and it's confirmed my car is on this list. Not only did they allow me to take delivery of the Nautilus after this notification came out they tell me yesterday there is nothing that can be done for me right now unless my car starts showing this issue.
It just turned over 100 miles this morning on my way to work so it's not showing any signs of failures as of now.
So yes some dealers are allowing affected Nautilus off the lot. I'm also an employee of Ford Motor Company and I have worked at the Kentucky Truck Plant for 27 years where we Build the Ford Super Duty, Ford Expedition and Lincoln Navigator.
I'm going to do my best to keep the mileage low until this issue is fixed because I just lost one motor in the MKC and would prefer not to lose another one in my new Nautilus.

 

[Houtex]

Hello everyone I'm new to the forum and thought I would share this.

I just had my 2017 Lincoln MKC Black Label lose its 2.0L ecoboost engine due to the coolant intrusion into the #3 Cylinder.
So I traded it in on a new 2024 Lincoln Nautilus Reserve ll hybrid on 5/07/24
Yesterday I see on the Lincoln way app a CSP notification for the High pressure fuel injector replacement. Took it back to my dealer yesterday and it's confirmed my car is on this list. Not only did they allow me to take delivery of the Nautilus after this notification came out they tell me yesterday there is nothing that can be done for me right now unless my car starts showing this issue.
It just turned over 100 miles this morning on my way to work so it's not showing any signs of failures as of now.
So yes some dealers are allowing affected Nautilus off the lot. I'm also an employee of Ford Motor Company and I have worked at the Kentucky Truck Plant for 27 years where we Build the Ford Super Duty, Ford Expedition and Lincoln Navigator.
I'm going to do my best to keep the mileage low until this issue is fixed because I just lost one motor in the MKC and would prefer not to lose another one in my new Nautilus.

Sorry you were not made aware of the issue by the dealership. It would have been the right thing to do. I would think dealers are setting themselves up for a lawsuit as no jury is going to be sympathetic to a dealer that sells a vehicle that Ford admonishes not to.

Just curious, how many miles on your 2017 MKC before the issue?

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[hinckley]

Not only did they allow me to take delivery of the Nautilus after this notification came out they tell me yesterday there is nothing that can be done for me right now unless my car starts showing this issue.

Bad, bad form. Sorry that happened to you. Good luck.

 

[Kmen]

I wonder who has the highest mileage hybrid so far without the injector issue. We need some positive news!

My Hybrid has 3,051 miles without issue. . I parked it about 10 days ago until a resolution to the injector problem is found. The thought of going through a failure and waiting for possible engine replacement and then LEMON law vehicle replacement is too much. I am hoping we will see new injectors very soon!

 

[hinckley]

It also indicates the problem as not very widespread. If engines were locking up left and right it would be in Ford's best interest to get ahead of it and replace injectors. I also am starting to believe we have some false claims mixed in here on the forums just to incite negative sentiment towards a vehicle assembled in China.

Respectfully, I just don't agree with this. It looks like among our small group, there's been a 40 - 50% failure rate. Let's say it's really half of that, even 15 - 20%. That's very big number for a catastrophic engine failure. And let's say that it's ok that Ford has not issued a "Don't Drive" order, but how can you justify a "Recommended" no delivery order, rather than a Full-Stop order?

As far as the China thing is concerned, we have one, non-Nautilus member/troll who has an anti-China agenda. Thankfully, we haven't seen him for a while.

 

[angore]

@Kemen

What is your bulld date?

I can imagine the issue with a stop driving order and then providing thousands of loaners or paying comp for rentals.. Selling more cars means needing more spare parts for customers. I am sure dealerships want sales revenue first.