2024 Hybrid Nautilus (Engine Problems)

[Kmen]

@Kemen

What is your bulld date?

Build date 11/5/2023
delivered 2/28/2024

 

[Rinsky]

Just curious, how many miles on your 2017 MKC before the issue?

My MKC had 122 thousand miles. Most people were not fortunate enough to even get close to that kind of mileage out of the 2.0L ecoboost engine.
Sad part is that was the only issue my MKC ever had in 7 years.

 

[APL Rep]

Sorry you were not made aware of the issue by the dealership. It would have been the right thing to do. I would think dealers are setting themselves up for a lawsuit as no jury is going to be sympathetic to a dealer that sells a vehicle that Ford admonishes not to.

Just curious, how many miles on your 2017 MKC before the issue?

Until it becomes an official STOP SALE all dealers are under no obligation to follow their recommendation and not show, sell or deliver a vehicle. I’ll admit it is strange how the announcement is worded. But it doesn’t seem like the problem is severe enough to warrant an Omg recall and stop everything now kind of reaction.
Managements initial reaction to this was to stop things and take a look. Get a count. See how many have been delivered and how many we still have in stock. They grounded them for a few days but as of now it’s back to business as usual. We have active loaners on the road with clients now that are hybrids too. When they give us some actual real direction with purpose then I’m sure the proper reaction will be done.
So until FoMoCo says STOP most all are going to continue as normal.

 

[Jacyte]

Respectfully, I just don't agree with this. It looks like among our small group, there's been a 40 - 50% failure rate. Let's say it's really half of that, even 15 - 20%. That's very big number for a catastrophic engine failure. And let's say that it's ok that Ford has not issued a "Don't Drive" order, but how can you justify a "Recommended" no delivery order, rather than a Full-Stop order?

As far as the China thing is concerned, we have one, non-Nautilus member/troll who has an anti-China agenda. Thankfully, we haven't seen him for a while.

The rate in the forum is definitely not even 10%. Forums are not a reasonable sample to determine real world statistics. Of the claimed engine failures only 1 or 2 were members that were previously active. Several of the new members who claim engine failures have suspicious stories too. People often will look for forums when they have a problem so you end up with a concentrated group.

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[angore]

I am curious on what is considered suspicious. Of course, data is not enough to understand the true population issue rate. Fails will be reported more than no issues. The CSP alone says it is an exposure to 6000+.

 

[foo3922]

Overarchingly, there’s always going to be an affliction bias when it comes to these kinds of things reported on social media. When there’s a problem, typically someone’s going to report it somewhere like this forum. As they should!

But for the other drivers of these possibly afflicted vehicles, unless they’re already here may not even be aware of it and may never. They’re not going to come here to intently say they don’t have this issue and are enjoying their purchase, but some may, but certainly not with the same voracity who just got done waiting for a tow truck.

Anecdotally, I’ll say the reports we get are typically low mileage failures, majority I’ve seen at least, minus our two 2200, 2400 reports. I’m at 900 miles, no explosions so far. It feels to me as if it’s largely a “if it’s going to happen it will happen early and if you make it past that it’s very unlikely (but still possible)”.

That really drives my interest to know exactly what the issue is, as there doesn’t seem to be a particularly clear pattern. I’m almost just as excited to know the exact cause as I am to ensure my vehicle is repaired in a timely manner.

Maybe it will blow up as soon as I get back into town next week. Or heck, maybe on the way to the dealership for the fix appointment (when it’s available).

 

[kevin1889]

Is there a way us consumers can confirm whether or not the vehicle is on the "naughty" list? I have my eye on a replacement for the failed vehicle (started the thread). I'm working with a new dealer and they said it doesn't have a "red flag". Given my prior experience I'm hesitant to take their word for it. Or is someone on the forum willing to run the VIN for me in a private chat and check?

Also curious if anyone thinks there's room to do some negotiation with the dealer in this scenario to get the cost down a bit?

 

[Houtex]

Is there a way us consumers can confirm whether or not the vehicle is on the "naughty" list? I have my eye on a replacement for the failed vehicle (started the thread). I'm working with a new dealer and they said it doesn't have a "red flag". Given my prior experience I'm hesitant to take their word for it. Or is someone on the forum willing to run the VIN for me in a private chat and check?

Also curious if anyone thinks there's room to do some negotiation with the dealer in this scenario to get the cost down a bit?

I think if you know the VIN, you can add it to your Lincoln.com account and then click the recalls button and see if anything shows up. I know I added my car before I ever took possession. Regarding discounts, I thought I read on this thread where someone was offered 2500 if they bought another Lincoln.

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[markfm]

A few newer people here are from a FB private group, I believe. I've provided links there in my own comments, to this forum, so they can see some of the good information people here have provided.

 

[Steve_C]

Respectfully, I just don't agree with this. It looks like among our small group, there's been a 40 - 50% failure rate. Let's say it's really half of that, even 15 - 20%. That's very big number for a catastrophic engine failure. And let's say that it's ok that Ford has not issued a "Don't Drive" order, but how can you justify a "Recommended" no delivery order, rather than a Full-Stop order?

As far as the China thing is concerned, we have one, non-Nautilus member/troll who has an anti-China agenda. Thankfully, we haven't seen him for a while.

I totally agree! This is not "just a few that post here" having this issue!
Time has proven that the "Just a few Theory" is incorrect!

I am not aware of any posters inflaming the situation with false reports to make it appear there are more problems than there actually are....but some folks just love conspiracy theories!

I most definitely am not a Panda Hugger myself, but do not feel I have an anti-Chinese agenda either! Let's just say I do not want to contribute to their commitments and goal of world power & economic dominance over the USA!
You would find it hard to fault workmanship coming out of these Chinese factories for sure! Build quality seems on par with my Oakdale built Nautilus without a doubt!

 

[NCNautilus]

All I have to say is we made it to Hilton Head today with noooooooooo issues.

 

[angore]

I reread the entire thread to take it in all perspective.

I counted at least 7 reports of hybrid fails. Some just posted once to report the issue and never not posted again. Some died almost immediately and some failed after several thousand miles. We just do not know the denominator.

Per Jacyte, the injector p/n is the same for both the hybrid and non-hybrid so it must be some secondary factor. If it were simply a bad injector one would think it would be getting new stock but that does not seem to be the case. There must be a secondary factor. Of course, those with bad engines need to get new engine parts.

I looked up the p/n and the site said the parts are on back order if I found the correct p/n.

When I added my VIN to the parts tool, it says my build date was 12/25/2023 (Merry Christmas). I now know my VIN by memory!

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[Jacyte]

I reread the entire thread to take it in all perspective.

I counted at least 7 reports of hybrid fails. Some just posted once to report the issue and never not posted again. Some died almost immediately and some failed after several thousand miles. We just do not know the denominator.

Per Jacyte, the injector p/n is the same for both the hybrid and non-hybrid so it must be some secondary factor. If it were simply a bad injector one would think it would be getting new stock but that does not seem to be the case. There must be a secondary factor. Of course, those with bad engines need to get new engine parts.

I looked up the p/n and the site said the parts are on back order if I found the correct p/n.View attachment 20956

The correct part number is P2GZ9F593B. That one is the port injector. The parts lists illustrate it but don’t break it out for some reason.

 

[hinckley]

I reread the entire thread to take it in all perspective. I counted at least 7 reports of hybrid fails. Some just posted once to report the issue and never not posted again. Some died almost immediately and some failed after several thousand miles. We just do not know the denominator.

I've been keeping a list. There are 12 hybrid owners who have reported injector failures in this and other threads. There's one non-hybrid owner who reported a blown cylinder head, but that's likely something different.

 

[angore]

When I entered that p/n, it says discontinued and does not apply to my VIN but could they be issuing an new p/n?

 

[Jacyte]

I've been keeping a list. There are 12 hybrid owners who have reported injector failures in this and other threads. There's one non-hybrid owner who reported a blown cylinder head, but that's likely something different.

I just wish the reported failures had more information or didn’t just ghost the threads after. Only a few stuck around to give updates. A few had very suspicious back stories that don’t line up with basic vehicle operation.

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[Jacyte]

When I entered that p/n, it says discontinued and does not apply to my VIN but could they be issuing an new p/n?

I don’t think so. I believe the item is just not available for purchase right now. If you go to the parts figure it is listed with the short number but it not in the parts table.

 

[hinckley]

I just wish the reported failures had more information or didn’t just ghost the threads after. Only a few stuck around to give updates. A few had very suspicious back stories that don’t line up with basic vehicle operation.

As you and others have said, there are people who only post in forums like this when they have a problem. I don't think that's odd. And although we'd like more information (cuz that's who we are), that group of posters don't really care about feeding our curiosity. What I don't understand is what makes you think posters had "suspicious back stories." What'd I miss?

 

[Jacyte]

As you and others have said, there are people who only post in forums like this when they have a problem. I don't think that's odd. And although we'd like more information (cuz that's who we are), that group of posters don't really care about feeding our curiosity. What I don't understand is what makes you think posters had "suspicious back stories." What'd I miss?

Reports of failure during extended engine idle. The hybrid simply doesn’t allow this unless there is an issue with the high voltage system. Reports of fuel leaking near the exhaust….opposite side of the engine from both sets of injectors.

 

[hinckley]

Reports of failure during extended engine idle. The hybrid simply doesn’t allow this unless there is an issue with the high voltage system. Reports of fuel leaking near the exhaust….opposite side of the engine from both sets of injectors.

You (and many others here) are much more mechanically inclined than I am. Others like me may incorrectly describe a symptom out of lack of knowledge, rather than some sort of suspicious motivation. I couldn't begin to remember the number of stupid things I've said.

I'd need to go back and re-read all of the related threads, but I think most or all of the 12 members I mentioned had the injector issue specifically diagnosed by their service departments. Are they lying? Maybe. But this is a pretty small space to be looking for a moment of fame.