2024 Hybrid Nautilus (Engine Problems)

[Houtex]

Regardless, i'm not sure if that means our vehicle is on the affected list, or if it's just one of the 6,574 vehicles made from Oct thru Feb and needs to be checked. FYI, our vehicle completed assembly 11/28/23.

Does your door panel also say 11/23? You received your car weeks before me.

 

[JMAB]

Does your door panel also say 11/23? You received your car weeks before me.

Ours also shows 11/23. Was delivered in NC on 2/26 and given to us on 2/29.

 

[jsp0919]

Did your engine seem a bit rough before the error message came up? You may have been bit by the failure described here: High Pressure Fuel Injector Replacement

Basically: an issue with an injector, the tip fails and can get driven into the cylinder, resulting in engine failure. The hybrid power pack takes over (the main pack under the cabin, not the little 12v accessory battery under the spare tire). With the main engine failed, the hybrid power pack gets depleted, nothing to recharge it, so it ends up dying. At that point the car isn't going anywhere.

I don't think the engine acted abnormally at all. The message and shut down happened quickly with no symptoms that I noticed. Very concerning to me that other owners are having issues also.

 

[Houtex]

Ours also shows 11/23. Was delivered in NC on 2/26 and given to us on 2/29.

I think mine arrived in Dallas on the first week of April. I picked it up in Houston on April 9th. Who knows why it came it came in later.

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[swindler]

Does your door panel also say 11/23? You received your car weeks before me.

My wife has it out. I can check later. But I imagine it would since my build was that month. They didn't even start building hybrids until Oct.

 

[APL Rep]

Hi All. I am the OP of this thread. Wanted to provide an update and see if anyone has gotten further than me.

I've been driving around a loaner ( non-hybrid) for over a month, it now has over 3K miles (my original nautilus didn't break 1K). It seems like the dealership doesn't really know what's going on. Everytime I talk to someone I get a different story. Here's where I'm at now.

I have an open case with the Reacquired Vehicle (RAV) team at Lincoln. They said it would be a few more weeks until they are able to present me with an offer for my disabled vehicle. I am not confident that offer will "make me whole". I am in IL and subject to that Lemon Law. What's not clear to me is what happens with sales tax. I paid sales tax on the original purchase, now I'm going to essentially "sell" my car back to Lincoln and then buy a new one. Seems to me like I'll get screwed on sales tax. To make it even more confusing, today the dealer said I should call back the RAV and tell them I'd like to "swap" with the dealer for another Nautilus hybrid. I am not sure how that will work with my lender as I have outside financing through a credit union (the dealer didn't know either). Further I told the dealer I'm not comfortable until you can provide me details that the issue is resolved with the fuel injectors. They had not heard of any list. A couple people there said that there were a few Nautilus listed as "do not sell" but they didn't know why. After I told them about this forum, now I'm told there is a list but they haven't been sent it yet to be able to check their vehicles.

So, I am more confused than ever, and the dealership is not inspiring much confidence. Making it hard not to just take the RAV offer, even if I lose out on a few thousand dollars and go buy a Lexus RX hybrid.

In asking you to call them and request a ‘swap’ they, the dealer are trying to make your next vehicle count for them as a retail sale and not a replacement thru RAV program. Subtle nuance and in some way makes no difference to you but it does to them.
You will be made whole and should not lose the tax amount you paid. It’ll either become a credit or check back to you. Lincoln is actually quite fair with people once they get to the RAV point in their journey. You’ll be fine.

 

[swindler]

@markfm has a good theory, but just to make a comment, the 12V battery is needed to operate the vehicle. It's used to power subsystems, including the computer.

 

[Steve_C]

On my sticker, in the box below the MSRP there is a date 01 23 24.

My 2023 Nautilus:
07 18 23 on the window sticker, bottom center in the Box under "MSRP"....Assembly Line Completion Date/Build Date? (I believe it is)
08/16/2023 Bottom Center of Window Sticker, Below & Outside of the MSRP Box...Date of Sticker Generation? (Added Final Dest/Delivery Point etc.)
7/23 The date on the Door Jamb Label...Manufacturing Month and Year. (Manufacturer Label)

A Few Engine Compt. Cable & Harness Tags Dates I Noted:
05/17/23 Ground to Eng Block Cable
06/20/23 Battery Ground to Chassis Ground Lug
07/06/23 Eng. Harness to Master Fuse/Relay Box

A few notes:
To Swindlers Point, Seems like an "after the factory" generation of the sticker is what we see, as 2 dates are noted. On Mine they are about a month apart. I believe the date in the box under the MSRP is the build date, and below that outside the box is the Dealer Delivery Date.

Traditionally speaking, (in the automobile restoration hobby we use this to assess original parts on the vehicle as installed on assembly line) it is generally accepted that assembly line date coded components usually fall in the range of the month of build of the assembly, or any time prior up to 3 months before build date.

These days, with "just in time" inventory & component shortage issues, I would expect component dates to easily fall well within 3 mos. of assembly, and even less!

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[Lars5457]

My 2023 Nautilus:
07 18 23 on the window sticker, bottom center in the Box under "MSRP"....Assembly Line Completion Date/Build Date? (I believe it is)
08/16/2023 Bottom Center of Window Sticker, Below & Outside of the MSRP Box...Date of Sticker Generation? (Added Final Dest/Delivery Point etc.)
7/23 The date on the Door Jamb Label...Manufacturing Month and Year. (Manufacturer Label)

A Few Engine Compt. Cable & Harness Tags Dates I Noted:
05/17/23 Ground to Eng Block Cable
06/20/23 Battery Ground to Chassis Ground Lug
07/06/23 Eng. Harness to Master Fuse/Relay Box

A few notes:
To Swindlers Point, Seems like an "after the factory" generation of the sticker is what we see, as 2 dates are noted. On Mine they are about a month apart. I believe the date in the box under the MSRP is the build date, and below that outside the box is the Dealer Delivery Date.

Traditionally speaking, (in the automobile restoration hobby we use this to assess original parts on the vehicle as installed on assembly line) it is generally accepted that assembly line date coded components usually fall in the range of the month of build of the assembly, or any time prior up to 3 months before build date.

These days, with "just in time" inventory & component shortage issues, I would expect component dates to easily fall well within 3 mos. of assembly, and even less!

That is not your build date on the window sticker. I don't know what it refers to, but my sticker had 12/21/23 on it and I know from the order status page that it was built on 11/18/23. Also my dealership is coordinating with Enterprise for "loaners". They are supposed to pick my vehicle up Monday 13th for battery, front brakes and now (since it's listed on the app) the injectors.

 

[markfm]

That is not your build date on the window sticker. I don't know what it refers to, but my sticker had 12/21/23 on it and I know from the order status page that it was built on 11/18/23. Also my dealership is coordinating with Enterprise for "loaners". They are supposed to pick my vehicle up Monday 13th for battery, front brakes and now (since it's listed on the app) the injectors.

It's always nice to hear about proactive, customer-focused, dealers!

 

[Steve_C]

That is not your build date on the window sticker. I don't know what it refers to, but my sticker had 12/21/23 on it and I know from the order status page that it was built on 11/18/23......

Possible it might not be build date, but I think unlikely. I say this because a harness tag build date is stamped 7/6/2023, so that would mean the harness was made 12 days before the window sticker date of 7/18/2023. Also, the door sill Manufacturer's label says manufacture date 7/2023.

What does your door sill label say as far as build month/year?

 

[swindler]

Possible it might not be build date, but I think unlikely. I say this because a harness tag build date is stamped 7/6/2023, so that would mean the harness was made 12 days before the window sticker date of 7/18/2023. Also, the door sill Manufacturer's label says manufacture date 7/2023.

What does your door sill label say as far as build month/year?

There's plenty of examples of window stickers dates that do not match the door sticker month.

For the third date, I'm not sure if you're referring to a date printed in the border of the window sticker. That is the date the sticker was physically printed (as opposed to date the sticker was generated by the factory).

These two images are for a 2023 Nautilus. Note the 'below MSRP' date is Feb, but the build month is Mar.

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[angore]

My car decal states 12/23. I can look at the inspection date to get an idea on when the NC dealer received it.

I hope the parts are available "Mid-May" as stated by Lincoln Care. Two weeks is not too bad even if I do not get a loaner. I would rather wait that time than risk an engine and all that entails.

 

[jsp0919]

Call the Lincoln corporate number. It’s been a process buy they are buying mine back. They are telling me I should get a check in two weeks. My service department received the replacement engine but have no idea when they will get hardware to install. You shouldn’t have to go through this with a brand new vehicle.

My 24 Nautilus was towed to the dealer last week with only 500 miles. My symptoms were seeing an engine icon displayed on dash. followed shortly with a message on dash that said, "find a safe place to stop and turn off engine". A minute late when I was trying to find a safe place to pull over, it just shut down completely. The dealer initially said the 12V battery was defective. That did not make sense to me as I did not think that would cause the car to shut down. They replaced the battery and now it has power but still won't run. Not sure where this is going but it's very concerning. Can you share briefly how your story evolved and the corporate number you used? Thanks!

 

[hinckley]

My 24 Nautilus was towed to the dealer last week with only 500 miles. My symptoms were seeing an engine icon displayed on dash. followed shortly with a message on dash that said, "find a safe place to stop and turn off engine". A minute late when I was trying to find a safe place to pull over, it just shut down completely. The dealer initially said the 12V battery was defective. That did not make sense to me as I did not think that would cause the car to shut down. They replaced the battery and now it has power but still won't run. Not sure where this is going but it's very concerning. Can you share briefly how your story evolved and the corporate number you used? Thanks!

jsp, if you read thru the threads here, there appears to be two different major issues related to the hybrid model (presuming yours is a hybrid?). One is a catastrophic engine failure due to bad injectors. The other is a problem with the 12 volt battery. Hopefully, yours turns out to be the latter issue. That appears to be the less severe of the two.

 

[hinckley]

My car decal states 12/23. I can look at the inspection date to get an idea on when the NC dealer received it. I hope the parts are available "Mid-May" as stated by Lincoln Care. Two weeks is not too bad even if I do not get a loaner. I would rather wait that time than risk an engine and all that entails.

Our sample size is small, but the injector issue seems (so far) to have affected less than half of the hybrid owners here. I'd absolutely share your concerns if I owned a hybrid, certainly if I was traveling any distance, but the problem does not appear to be universal. Fingers crossed for you.

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[jsp0919]

jsp, if you read thru the threads here, there appears to be two different major issues related to the hybrid model (presuming yours is a hybrid?). One is a catastrophic engine failure due to bad injectors. The other is a problem with the 12 volt battery. Hopefully, yours turns out to be the latter issue. That appears to be the less severe of the two.

yes, mine is a hybrid. They initially said defective 12V battery, which was replaced. I was told it now has power but still won't run. Supposed to get an update tomorrow 5/6.

 

[Houtex]

jsp, if you read thru the threads here, there appears to be two different major issues related to the hybrid model (presuming yours is a hybrid?). One is a catastrophic engine failure due to bad injectors. The other is a problem with the 12 volt battery. Hopefully, yours turns out to be the latter issue. That appears to be the less severe of the two.

Is there really a problem with the hybrid 12V? I thought most of the 12V battery issues concerned the non-hybrid or ICE variant.

 

[NCNautilus]

My car decal states 12/23. I can look at the inspection date to get an idea on when the NC dealer received it.

I hope the parts are available "Mid-May" as stated by Lincoln Care. Two weeks is not too bad even if I do not get a loaner. I would rather wait that time than risk an engine and all that entails.

Where in NC, what dealer?

 

[hinckley]

Is there really a problem with the hybrid 12V? I thought most of the 12V battery issues concerned the non-hybrid or ICE variant.

According to this thread, the initial reports were from non-hybrid owners, but I think that was only because the non-hybrids were first off the lot. Once hybrid models became available, 12 volt battery issues started to be reported for them as well.