Likely dead 12v battery. Did the dealer verify battery charge on delivery?
I am not sure if they verified the charge or not. Is this something they should have done? So there is no way the car can be jump start.
Yes it is a delivery requirement. battery must be at least 70% charge. The car can be jumped though. under the hood there are jumper cable positions. the 12V battery does not start the engine so it wouldn't take much to wake the car back up as long as the high voltage battery has some charge.
With the different issues going around, they are probably just being extra careful in diagnosing the issue and preventing any further damage.
Had mine get stuck the same way the other day. It was frozen only on the main display, the cluster display was working as normal. This is a glitch that every version of Sync has seemed to have. The reset procedure used to be seek up and power at the same time. Sync 2 had a sneaky app force close where you swipe at the corner of the screen. With the complaints I see for the nautilus so far, I'm surprised to see so many people here with no previous experience with glitches from ford software. These glitches so far are small compared to the issues of the past. I'm sure they will be worked out as they update the software and previously we didn't even have the luxury of OTA updates. Ford shipped vehicles with a Ford branded USB stick that you used to download software updates.
My only prior experience with a Ford product was a 1986 Merkur XR4Ti! Lol. However, I am disappointed with the number of software bugs and really feel it's unacceptable in a high-end product like this. With that said, as one of the lucky ones without battery, engine or shock absorber issues, I absolutely love this vehicle. As long as I don't experience those sort of catastrophic mechanical issues and Ford progressively fixes and updates the software, the Nautilus is on the way to becoming one of my favorite cars ever.
I think my 2103 Fusion Hybrid had Sync 2 and my 2017 MKZ had Sync 3. I was generally happy with Sync and I do remember having to do an update with USB stick but that seems like an eternity ago
I’m not too worried about the infotainment glitchesHmmm, I have not experienced this to date on my 2023 Sync 4 Naut! I do not see any 2023 owners reporting this glitch. Might be unique to 2024 Naut Sync 4!
The 2024 Nautilus doesn't have SYNC 4. It is Google Built In or Lincoln Digital Experience. It is a completely new operating system. I saw there the newest Buick Envision has Google Built In as well minus the capability of Car Play and Android Auto.
You can take any 2024 vehicle with the lowest customer complaints and head over to the user forums and find the same sorts of issues. The more tech involved/ the more issues you will find. It unfortunate but there is really noone getting it right every time.
You didn't own it long enough then lol. Never saw Sync4 run perfectly for more than a few months. Its usually just stupid little glitches here and there. The first release version was really buggy, far more buggy than the new digital experience. Head to any forum, including the ford support forums and look at all the sync4 issues and troubleshooting.
Jacyte, I have tremendous respect for your knowledge and contribution to this forum, but we'll need to agree to disagree on this. I'll give you just one case in point . . . BMW's iDrive 8, one of the biggest updates to the OS since it was introduced over 20 years ago. There were a huge number of complaints about the system. But the complaints were about design, user navigation, and loss of functionality. There may have been some bugs (although I can't remember any being reported), but the system worked as designed. There was nothing remotely like the basic operating bugs that we're experiencing. And the same can be said for every iDrive OS that I've used going back to iDrive 2 in 2004.
Tons of threads like this out there..... forums are a concentration of issues. the problems with the nautilus are fewer than the forums will make them appear.
As I say, we'll agree to disagree. I've been on the BMW forums since BMW forums began. I'm a huge fan of their products, but I'm not a fanboy. I'm much happier with my Nautilus than the X4 M40i it replaced, but not because of its OS.
LATEST: Still at the dealership (15 days now), no fix but have confirmed it is the battery that is the problem .... & no one has any, so cannot begin to test/check anything else. Dealership has found at least one dead battery on new cars on lot also. Have talked to corporate & they are investigating this.
I agree. I can't envision the German engineering crew at BMW releasing an infotainment system this immature. We know that some functionally was held back, widgets were very basic, there's not even an insight into the hybrid system state of charge, which is very atypical in the market — even for inexpensive hybrids.
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