paint problem on our new 2022 aviator

[bbf2530]

WE are having the same problem with our 22 Nautilus...Lincoln has refused to fix the paint issue.

Hi G-7. There needs to be an explainable reason for denying a warranty claim. What is the explanation the Service Department/Lincoln gave for refusing to fix it?

Also...who has refused to fix it? Who have you spoke to about this issue? Only the Service Department at the Dealership? A Lincoln Concierge representative? Another Lincoln corporate representative?

Get back to us with more information and good luck.

 

[peterk9]

WE are having the same problem with our 22 Nautilus...Lincoln has refused to fix the paint issue.

How many miles on the vehicle and where is the paint issue? Pictures?
From your Warranty Guide;
− our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first.
- The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items that result from use and/or exposure to the elements.

Peter

 

[inmanlanier]

WE are having the same problem with our 22 Nautilus...Lincoln has refused to fix the paint issue.

Oh, my - what a surprise! (yes, gross cynicism). Has anyone on these or other forums actually heard where Lincoln/Ford made good on their aluminum galvanic corrosion issues? On the Expedition forum I've participated on, I don't remember anyone getting remedy for it.

 

[bbf2530]

Oh, my - what a surprise! (yes, gross cynicism). Has anyone on these or other forums actually heard where Lincoln/Ford made good on their aluminum galvanic corrosion issues? On the Expedition forum I've participated on, I don't remember anyone getting remedy for it.

Hi inmanlanier. Yes, I did. This past May, approximately four years and 11 months into the 5 year warranty, I noticed a pencil eraser size corrosion bubble on the drivers side edge of the hood. About a foot short of the windshield.

Standard procedure is then to replace the entire body panel with a new one (if possible, as opposed to repainting the factory one). So that is what they did.

Essentially, both the Service Manager of my Dealership, and the owner of the Lincoln Certified body shop they use, told me...If an aluminum body panel experiences corrosion like that, replacement is required. The reason being, that if the original body panel is repainted, the issue will simply reoccur on other areas of the hood, since it is unlikely the contamination was limited to one spot.

Therefore, they replace the entire body panel with a new one (if possible), which they then ensure is properly cleaned/treated and painted.

I had actually discussed this in another thread after it occurred earlier this year.

That was also why I was asking G-766414 the questions I did. If it was an aluminum body panel which shows no sign of outward damage/negligence, and the vehicle is still within the 5 year warranty, it should be replaced. And if they are not doing so, they should have a valid reason and provide a viable explanation.

Good luck.

______________________________

 

[peterk9]

Oh, my - what a surprise! (yes, gross cynicism). Has anyone on these or other forums actually heard where Lincoln/Ford made good on their aluminum galvanic corrosion issues? On the Expedition forum I've participated on, I don't remember anyone getting remedy for it.

Several members of the Explorer forum had their hoods replaced free of charge under the section of the warranty guide that mentions aluminum panel corrosion. The following is from the Lincoln Warranty Guide;
"Your vehicle’s aluminum body sheet metal panels, if any, are covered for an extended Corrosion Coverage Period, which lasts for five years, regardless of distance driven."
I don't know if this is the Guest's issue as the post wasn't very specific as to what the actual problem is.

Peter

 

[inmanlanier]

Good to hear that Ford/Lincoln made good in a few instances.

Unfortunately the issue is IMHO not a paint prep or 'condition' issue. It's their choice of Aluminum panels, with poor controls where other materials bolt-on/connect/interface, etc. For example, on my Expedition - it was the rear chromed latch/button piece. That piece is not aluminum, so it then can set up the galvanic couple to begin the corrosion. It may take more than 5 years.

I wouldn't mind a problem with a panel that after 5 years perhaps needed touch-up paint - but as y'all noted the failure mode here is loss of metal due to corrosion. I finally had to repair my hatch (not replace it). As I understood from the local guy I've used before, they have some fillers and primers that minimize conductivity. The problem is where the bolts go through a hole - tough to properly isolate those electrically.

At our power plants we had an elaborate system for ductile iron flanges in salt water environments. The bolted joints required special sleeves, gaskets and pads to preclude the high strength steel fasteners from contacting the ductile iron. We then had electrical systems employed to try and take the current somewhere else. Of course, that's a more severe environment for the cell (always wet), but all it takes is rainwater to collect somewhere near these aluminum joint with dissimilar metals and then the electro voltaic cell gets created and current starts to corrode the metal.

Off my soap box now.