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My wife and I have purchased numerous new MKC, MKZ and/or Corsairs, usually every 2 years. All had Navigation and there was never an "upcharge" at a later date. My current 2024 Corsair was purchased on 1/23/24 and today (1/26/25) the Navigation no longer works. Mileage is under 5,000. I called the dealer yesterday AM, and the service technician wasn't sure if any upcharge, so I checked Google and Bing.
It seems (unlike in the past), there is now a new charge. I received an email the other day that mentioned, "Renew today to continue enjoying our smart in-vehicle navigation experience" Just above this statement it said, "Your Connected Navigation Service for 2024 Corsair ended on 01/25/2025". On Page 2, their email said, "Eligible vehicles received a complimentary 1-year or 4-year trial of navigation service that begins on the new vehicle warranty start date".
Evidently I am the lucky owner who has the 1-year plan (not the 4-year plan). What disturbs me is that nothing was mentioned regarding this subject at the time of purchase, and since I have been purchasing new Lincolns steadily, never ran into this issue in the past. I called the Lincoln Concierge service and voices my disappointment and told the representative (who was very nice) that evidently Lincoln now wants to squeeze $80 from purchasers of a new Lincoln (every year?).
So for starters: 1) Why was I not informed of this at the time of purchase?, and 2) Why did I not have an opportunity to get on the 4-year plan at the time of purchase?. After buying so many new Lincolns and never running into this before, I am not only confused, I am disappointed.
I am very happy with the MKC and later Corsairs that I purchased in the past few years, but this issue was certainly unexpected.
It seems (unlike in the past), there is now a new charge. I received an email the other day that mentioned, "Renew today to continue enjoying our smart in-vehicle navigation experience" Just above this statement it said, "Your Connected Navigation Service for 2024 Corsair ended on 01/25/2025". On Page 2, their email said, "Eligible vehicles received a complimentary 1-year or 4-year trial of navigation service that begins on the new vehicle warranty start date".
Evidently I am the lucky owner who has the 1-year plan (not the 4-year plan). What disturbs me is that nothing was mentioned regarding this subject at the time of purchase, and since I have been purchasing new Lincolns steadily, never ran into this issue in the past. I called the Lincoln Concierge service and voices my disappointment and told the representative (who was very nice) that evidently Lincoln now wants to squeeze $80 from purchasers of a new Lincoln (every year?).
So for starters: 1) Why was I not informed of this at the time of purchase?, and 2) Why did I not have an opportunity to get on the 4-year plan at the time of purchase?. After buying so many new Lincolns and never running into this before, I am not only confused, I am disappointed.
I am very happy with the MKC and later Corsairs that I purchased in the past few years, but this issue was certainly unexpected.
