Lincoln not backing Black Lable Maintenance guarantee - beware

[bekasold]

I bought a 2019 Lincoln Black Lable in Jan 2019. My window sticker says 4yr/50K maintenance. I took it in for maintenance a couple of months ago (summer 2023) at 3 1/2 years and about 35K and was told Black Lable did not cover the maintenance because I had used the full allotment of covered maintenances. It turns out that despite the guarantee of maintenance coverage for 4yr/50K, Black Label only covers maintenance every 7,500 miles. Nowhere is that stated, so I have no idea how the owner is to know that. To make matters worse, the dealers are suggesting Maintenace at 5K, which is what I followed, and why Black Label now says they won't cover my maintenance. They want me to go back to the dealer, which I did, but I have moved and am with a new dealer. The old dealer would cover the maintenance, but we are now over 900 miles away, so that just doesn't work. I am extremely disappointed in Lincoln; they should honor their warranty guarantee. If they only warrant 6 or 7 maintenances, they should state that up front and not surprise the customer. Has anyone else faced this situation.

 

[Sharbotcom]

I bought a 2019 Lincoln Black Lable in Jan 2019. My window sticker says 4yr/50K maintenance. I took it in for maintenance a couple of months ago (summer 2023) at 3 1/2 years and about 35K and was told Black Lable did not cover the maintenance because I had used the full allotment of covered maintenances. It turns out that despite the guarantee of maintenance coverage for 4yr/50K, Black Label only covers maintenance every 7,500 miles. Nowhere is that stated, so I have no idea how the owner is to know that. To make matters worse, the dealers are suggesting Maintenace at 5K, which is what I followed, and why Black Label now says they won't cover my maintenance. They want me to go back to the dealer, which I did, but I have moved and am with a new dealer. The old dealer would cover the maintenance, but we are now over 900 miles away, so that just doesn't work. I am extremely disappointed in Lincoln; they should honor their warranty guarantee. If they only warrant 6 or 7 maintenances, they should state that up front and not surprise the customer. Has anyone else faced this situation.

Sorry if I'm missing something here but if you bought it in January 2019 and your coverage is for 4 years or 50k miles, it ended in January 2023. The coverage is up to whichever occurs first. In your case, although you had 15k left, you ran out of time. Nothing would be available to you by the summer of 2023.

 

[APL Rep]

Recommended service intervals are in your owners manual under Scheduled Maintenance.

 

[bbf2530]

I bought a 2019 Lincoln Black Lable in Jan 2019. My window sticker says 4yr/50K maintenance. I took it in for maintenance a couple of months ago (summer 2023) at 3 1/2 years and about 35K and was told Black Lable did not cover the maintenance because I had used the full allotment of covered maintenances. It turns out that despite the guarantee of maintenance coverage for 4yr/50K, Black Label only covers maintenance every 7,500 miles. Nowhere is that stated, so I have no idea how the owner is to know that. To make matters worse, the dealers are suggesting Maintenace at 5K, which is what I followed, and why Black Label now says they won't cover my maintenance. They want me to go back to the dealer, which I did, but I have moved and am with a new dealer. The old dealer would cover the maintenance, but we are now over 900 miles away, so that just doesn't work. I am extremely disappointed in Lincoln; they should honor their warranty guarantee. If they only warrant 6 or 7 maintenances, they should state that up front and not surprise the customer. Has anyone else faced this situation.

Hi bekasold. Fortunately (or in this case, unfortunately), the Black Label rules/regulations/coverage/stipulations/limits etc. are available in many places, such as the Owner Guides, brochures, purchase paperwork we receive when we purchase, etc.

Here is one Lincoln site explaining the Black Label perks, including the Premium Maintenance Plan etc. https://www.lincoln.com/black-label/

And although it is too late now, but for future reference: Dealers often push premature/preventative maintenance schedules, early oil change schedules etc. etc. It is a money maker for them. Follow the Lincoln recommendations, or choose an earlier schedule to follow, it if makes you more comfortable to do so.

And as 7.62 mentioned above, the Lincoln Maintenance Schedule is right in our Owners Manuals. And as Sharbotcom noted, if the information you previously provided was correct, the 4 year/50,000 mile limit expired in January 2023, long before "summer 2023".

Good luck.

______________________________

 

[Melman]

I bought a 2019 Lincoln Black Lable in Jan 2019. My window sticker says 4yr/50K maintenance. I took it in for maintenance a couple of months ago (summer 2023) at 3 1/2 years

3 1/2 years from Jan 2019 is "summer 2022". OP needs to clarify what happened.

 

[Black Label]

Math is hard.

 

[Black Label]

Guessing this is another drive-by one post and done troll job.

 

[Action]

The math
(Jan) 2019 + 4 = (Jan) 2023

The OP did not get what they wanted. So took their car keys and went away.
From what I can tell, they got full value. However, the expectation was different than reality.
May be unfair and many new car sales occur on the internet (or something less than traditional in person) with the salesperson becoming order takers. In addition, cars are a lot more complex than they used to be. The offset to that is all of that complexity is on the internet.

Action

______________________________

 

[Melman]

Does Black Label cover 4 yrs / 50K miles, regardless of the service interval recommended/sold by the dealer?

I don't have Black Label, and I'm not defending OP whose story doesn't add up. I'd just like to know.

edit: OK, the fine print on the web site says this. Nobody would go a year or 12,500 between oil changes, so there does seem to be some false advertising here. And my Lincoln dealer has been washing my vehicles back to the 1990's when I started taking my lowly Fords to them for service, actually the Nautilus I just bought from them is my first actual Lincoln. So car washes are not a special benefit either.

 

[Action]

And my Lincoln dealer has been washing my vehicles back to the 1990's when I started taking my lowly Fords to them for service, actually the Nautilus I just bought from them is my first actual Lincoln. So car washes are not a special benefit either.

Many dealerships wash every service vehicle.

It cleans any dirt a tech may have gotten on the car and it spreads some goodwill

Action