First, I would never leave my pet in the car in conditions that are unsafe!
Yes I have activated the popup message to no avail along with the rear car seat alert turned to off. Yes it was Lincoln Concierge that was contacted by both myself and the salesman. The salesman actually knew more about the operating system than the concierge. That being said it seems to me that the dealership personnel should have a separate line to call for IT technical service but I was told they do not.
Thanks for your response.
Hi rubysdad. We need to ask questions in order to give any sort of accurate advice, not trying to give you a hard time.
For example…
- Have you physically had your 2025 Nautilus in for a service appointment and they have had their hands on it? Or have you only spoke to someone on the phone at the Dealership? Phone calls will generally get us nowhere.
- Have you stopped back at the Dealership and asked your salesperson to sit in the vehicle with you and disable the interior motion detector themself to see if it works? If not, I would try that.
- Since the Lincoln Concierge rep you spoke with was seemingly not very helpful, did you try calling back for another rep, or ask to have the issue upgraded?
Also, keep in mind that Lincoln Concierge is limited in the scope of what thy can do in a situation like this. All they can do is tell you the proper procedure to disable the motion sensor, and hope you are following it. Then, if that doesn’t help, a service visit is the next step.
At this point, if you have tried all of the above, and if the alarm is going off even though you are properly disabling the interior motion detector via the popup nessage, then there it would seem there is a system issue/glitch which needs to be addressed by your Dealership Service Department/Lincoln.
If you haven’t already done so, you may need to make an appointment, and have a Service Advisor disable it (with you in the back seat). Then the Service Advisor should get out, close and lock the vehicle. Then once the alarm system has armed (it then takes -30 seconds for the system to fully arm), you move around in the back seat like your dog would and try to set it off, and show then it is not working properly.
By physically demonstrating the issue to the Service Advisor, we can avoid the dreaded and frustrating ”Could not duplicate the customer concern” diagnosis. They can’t say there is no problem if we demonstrate the problem.
And there are Service lines available to the techs and Service Advisors. But again, bringing the vehicle in for a service appointment is usually the way to begin the process.
You may have already done this, but we don’t know since it hasn’t been mentioned.
Regarding my PS about a pet being left in the car: It was not aimed at you, which was why I clearly stated “To everyone else out there…”. I simply wanted others to understand I had not ignored the fact we were discussing a pet being left in a locked car, and that I was trusting that you were being careful, instead of making an accusation and starting an argument.
If you’ve had your vehicle in for service for this issue and tried all of the previously mentioned remedies, the Service Department at your Dealership needs to step it up a notch and involve Lincoln directly. They know how to do that.
Hope this all makes my previous reply and reason for the questions a bit clearer.
I’m sure others will also jump in to help, so keep us updated and good luck.
