Good Faith Review - Vehicle Exchange

[Billz]

Has anyone gone through a good faith review process and been offered a vehicle exchange? What was that like? What were there options for the exchange? For example, did they offer the exact same model and trim or did you get some options? Also, what issue did you have the caused Lincoln to offer you an exchange?

thanks so much

 

[JMAB]

Has anyone gone through a good faith review process and been offered a vehicle exchange? What was that like? What were there options for the exchange? For example, did they offer the exact same model and trim or did you get some options? Also, what issue did you have the caused Lincoln to offer you an exchange?

thanks so much

Yes we did go through the GFR process and after approval, they gave us the standard two (2) choices: 1) Buy-back and walk away ; 2) Buy-back and $ incentive to purchase another Ford/Lincoln vehicle. Both of the buy-backs included all monies that were part of the original lease deal.

They did not offer, I initiated the process with the Concierge and the dealer sales management due to all the initial injector plug, brake rotor, rear shock, and the many software issues. Ours was one of the first built batches and it was a great car overall, they sincerely wanted to make our experience better and we all felt doubt about that vehicle every being one we could be happy with in the end.

I hope this helps and I was able to answer all your questions.

 

[G-729761]

How long did it take to get your determination?