Front camera

[Raviator]

First I'd like to say hello. Been lurking for a few weeks but this is my first post. I purchased a 2020 reserve 202A package about a month ago. So far I love the vehicle, but one issue I have with it is that the front camera is cloudy. I thought cleaning it would help but it didn't. I see that under recalls it can be replaced under the CSP. Do anyone know if that only applies to the original owner? I've also found the cameras online at a reasonable price. Will replace it myself if to much trouble to go through the customer satisfaction program. How difficult is it to change. Thanks in advance, and thanks for having me.

 

[peterk9]

Welcome to the Forum.
Do you have the CSP number or link to it?

Peter

 

[Raviator]

Welcome to the Forum.
Do you have the CSP number or link to it?

Peter

Yes it's campaign 22M03

 

[moose66]

Looking at the CSP, a letter may have been sent to owners who may be affected by this issue. Language in the letter says to forward the letter to the new owner if you no longer own the vehicle. My interpretation of that means you should be able to get the replacement without cost. Provided your vehicle is still under warranty and the camera exhibits the cloudy condition. I'd certainly call my dealership and schedule an appointment to have them take a look at it before attempting your own repair. Good luck!

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[Raviator]

Looking at the CSP, a letter may have been sent to owners who may be affected by this issue. Language in the letter says to forward the letter to the new owner if you no longer own the vehicle. My interpretation of that means you should be able to get the replacement without cost. Provided your vehicle is still under warranty and the camera exhibits the cloudy condition. I'd certainly call my dealership and schedule an appointment to have them take a look at it before attempting your own repair. Good luck!

Thank you

 

[peterk9]

Looking at the CSP, a letter may have been sent to owners who may be affected by this issue. Language in the letter says to forward the letter to the new owner if you no longer own the vehicle. My interpretation of that means you should be able to get the replacement without cost. Provided your vehicle is still under warranty and the camera exhibits the cloudy condition. I'd certainly call my dealership and schedule an appointment to have them take a look at it before attempting your own repair. Good luck!

I received several letters from Ford about different items long after I no longer had the vehicle. Ford doesn't seem to have an updatable database or someone to look after it. It's fine to say to the original owner to forward the letter to the new owner but how many buyers of a previously owned vehicle know who the original owner was??? Makes no sense to me.

Peter

 

[moose66]

I received several letters from Ford about different items long after I no longer had the vehicle. Ford doesn't seem to have an updatable database or someone to look after it. It's fine to say to the original owner to forward the letter to the new owner but how many buyers of a previously owned vehicle know who the original owner was??? Makes no sense to me.

Peter

Peter,
Couldn't agree more. Just today I put a form in the mail to corp Acura that was sent to me about a recall for a vehicle I last owned in Dec '23. It asked for name and address info for the new owner. I basically filled it out by inserting the name of the dealership where I traded it in. Of course I could have just trashed it, as that vehicle should be long gone from that dealership to a new owner. I get what they are attempting to do. Especially when it comes to recalls. I guess they assume if you no longer have the vehicle, there is a slim chance you sold it to someone and you may be able to do them a favor by providing the contact info you should have. Doubt they get many hits.

 

[Spirit72]

NHTSA requires manufacturers to keep track of "last owners" and dealerships in that "area." Dealers get an updated tie-in data list of outstanding (recall) campaigns, so it should pop up on their service advisor screens when that vehicle happens to come in for any service. Some manufacturers provide access to the entire national list with their tie-in computer services, so it will pop up when that vehicle pulls into the service bay of any of their dealers.
All that to say, ask the service advisor if it is an outstanding recall on that vehicle and it they have the parts.

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[peterk9]

That doesn't seem to be the case in Canada where the equivalent body is the Transport Safety Board of Canada (TSB).

Peter

 

[Raviator]

Update: Camera was replaced under the customer satisfaction program at no charge to me.

 

[Timmies]

Update: Camera was replaced under the customer satisfaction program at no charge to me.

What was the camera part #?

 

[peterk9]

What was the camera part #?

Welcome to the Forum.
This might be it.

https://parts.levittownfordparts.com/oem-parts/ford-front-camera-gd9z19g490n?c=bD0xJm49U2VhcmNoIFJlc3VsdHMmYT1saW5jb2xuJm89YXZpYXRvciZ5PTIwMjAmdD1yZXNlcnZlJmU9My0wbC12Ni1nYXM%3D

Peter

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