First Service Considerations

[MORSNO]

I'm scheduling the first service for our car at our local dealer. Oil change and front driver's seat creaking are on my list, are there any other things you'd recommend adding from personal experience?

 

[bbf2530]

I'm scheduling the first service for our car at our local dealer. Oil change and front driver's seat creaking are on my list, are there any other things you'd recommend adding from personal experience?

Hi MORSNO. What is the current mileage on your vehicle? Possibly a tire rotation, according to mileage and your normal rotation schedule.

Also, have you reviewed the Recommended Maintenance Schedule, which is located in the Owners Manual?

Good luck.

 

[MORSNO]

Hi MORSNO. What is the current mileage on your vehicle? Possibly a tire rotation, according to mileage and your normal rotation schedule.

Also, have you reviewed the Recommended Maintenance Schedule, which is located in the Owners Manual?

Good luck.

Thanks, bbf2530. I'm just under 4,000 miles and hitting the 6-month mark since delivery. Yes, they will be doing the complete checklist called out at every oil change but most of that is just inspection. Actual tire rotation is probably a good thing to add to my list, thank you.

Everything has been great with the car so far and surprisingly I don't have my usual new car punch list of repairs except for the creaking driver's seat and that just started.

 

[bbf2530]

Thanks, bbf2530. I'm just under 4,000 miles and hitting the 6-month mark since delivery. Yes, they will be doing the complete checklist called out at every oil change but most of that is just inspection. Actual tire rotation is probably a good thing to add to my list, thank you.

Everything has been great with the car so far and surprisingly I don't have my usual new car punch list of repairs except for the creaking driver's seat and that just started.

Hi MORSNO. You are very welcome.

One word of advice/caution: Do not let the Service Department sell you a “5,000 mile service”, or a “10,000 mile service ” etc.

Other than an oil change and tire rotation, everything else at this early mileage is “check this/inspect that”.

Instead, ask them to perform “The Works” package. It gives you the oil/filter change, tire rotation, fluids check/top off etc. Plus, it also includes all of those “check this/inspect that” services as part of the package. And for less than they will charge if we leave it up to them for a vague mileage specific or open-ended, mileage service. I’m not saying all dealerships will overcharge like that, but there are some out there.

Also, the Lincoln Owner website, and many individual dealership websites, often offer discount coupons for “The Works” package.

Finally, for future reference: While there is nothing wrong with early preventative maintenance… the normal service (not used for towing/severe duty) OCI for modern Lincoln vehicles is 1 year/10,000 miles. And our vehicles have an IOLM (Intelligent Oil Life Monitor) which will alert us when it’s time to change the oil.

Again, early maintenance is good, but thought I’d provide the information in case you or others may be interested.

Let us know how you make out and good luck.

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[Melman]

I had "the works" on my 2020 Nautilus last month and it cost $169. More than triple what it had cost not too long ago.

Double check the price. Actually, my dealership gave me a voucher for the first service visit for free. Maybe you got that too.

 

[C Krohn]

In my area, “ the works” is a Ford service, which, I believe, includes tire rotation. My Lincoln dealer has the “Lincoln priority service” which is the same as the works plus a car wash (and rotation). I thought it was expensive until I read that Melman paid $169.

 

[bbf2530]

Hi gang. As Melman stated above, prices have gone up quite a bit recently. Also, keep in mind that dealerships are individual franchises and set their own service prices, so service pricing will vary widely between dealerships. As an example, my Lincoln Dealership currently offers “The Works” package for $79.95.

Therefore, just a few suggestions:
- Always look for available service coupons on the Lincoln and Ford Owner websites. Also check the service special offers on the individual Lincoln and Ford dealer websites in your area.

- Yes, we can have basic maintenance services performed at a Ford dealership. Oil changes, tire rotations, “The Works” etc.
However, I usually recommend having more complicated warranty services performed at a Lincoln Dealership, since they are more familiar with our vehicles and certain features which Ford vehicles don’t have. Just my personal preference.
Also, Ford Dealers are not required to offer Lincoln perks such as complimentary loaners, after service car washes etc.

- Always ask upfront for the service pricing for whatever procedure you are having performed. Helps avoid unpleasant surprises. And there’s no reason the staff can’t tell you upfront what the charge is for a routine service procedure.

- When you are told what the service price will be, always politely ask if they can offer a better price (for service we are paying for). That goes for routine maintenance, larger service issues/repairs, parts purchases etc.
In my experience, 90%+ of the time they will offer to bring the price down. Sometimes a little, sometimes an appreciable amount, according to the situation.

I’m sure other members will also jump in with more suggestions, so I hope this information helps and good luck.

 

[bbf2530]

Hi gang. It can be very confusing. While Linciln/Ford dealerships (as with any manufacturers) are free to rename things to a certain extent, most Lincoln Dealerships actually offer three service levels of “The Works” type service.

- “The Works” or “The Lincoln Works” package. It is “The Works” package, sometimes renamed for Lincoln dealerships. From the website:
Replace Oil and Filter
Rotate, Inspect and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Filter Check
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil Life Monitor
Exterior Car Wash
(an exterior car wash is actually a Lincoln perk for all Lincoln service visits, warranty and paid).

- “Lincoln Priority Service”. It is “The Lincoln Works” plus the 3 additional items marked with a “+” sign below. From the website:
Replace Oil and Filter
Rotate, Inspect and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Filter Check
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil Life Monitor
Exterior Car Wash
+Interior Vacuum
+Dress Tires
+Lincoln Loaner

- “Lincoln Priority Service Plus”. It is the Lincoln Priority Service” package, plus the 3 additional items marked with a “+” sign below. From the website:
Replace Oil and Filter With Synthetic Blend Oil
Rotate, Inspect, and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Check Filters as Required
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil-Life Monitor®
Exterior Car Wash
Interior Vacuum
Dress Tires
Lincoln Loaner**
+ Change Engine Air Filter
+ Change Cabin Air Filter
+ Replace Windshield Wiper Blades

I can say that I’ve noticed lately that Lincoln advertises the “Lincoln Priority Service” and “Lincoln Priority Plus” offerings far more than the simpler “The Works”/“The Lincoln Works” package. I would assume because there is a much larger profit packed into the higher two levels. However, the less expensive “The Works”/“The Lincoln Works” package is still available at the vast majority of Lincoln Dealerships. Or if you don’t mind waiting in the reception area and not getting an exterior car was, get “The Works” performed at your local Ford Dealership.
I’ve also noticed their pricing is sometimes a bit less, and discount coupons are sometimes more readily available than Lincoln standalone dealerships. Sometimes.

Also keep in mind that some dealerships add a little here and there, to make customers happy. For example, my Lincoln dealership also dresses the tires when they perform an exterior car wash after any service. Something they are not required to do. So everyone’s experience may vary slightly.

I’m sure I probably missed something in the typing, but hope this information helps and good luck.

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[greerl]

Hi gang. It can be very confusing. While Linciln/Ford dealerships (as with any manufacturers) are free to rename things to a certain extent, most Lincoln Dealerships actually offer three service levels of “The Works” type service.

- “The Works” or “The Lincoln Works” package. It is “The Works” package, sometimes renamed for Lincoln dealerships. From the website:
Replace Oil and Filter
Rotate, Inspect and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Filter Check
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil Life Monitor
Exterior Car Wash
(an exterior car wash is actually a Lincoln perk for all Lincoln service visits, warranty and paid).

- “Lincoln Priority Service”. It is “The Lincoln Works” plus the 3 additional items marked with a “+” sign below. From the website:
Replace Oil and Filter
Rotate, Inspect and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Filter Check
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil Life Monitor
Exterior Car Wash
+Interior Vacuum
+Dress Tires
+Lincoln Loaner

- “Lincoln Priority Service Plus”. It is the Lincoln Priority Service” package, plus the 3 additional items marked with a “+” sign below. From the website:
Replace Oil and Filter With Synthetic Blend Oil
Rotate, Inspect, and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Check Filters as Required
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil-Life Monitor®
Exterior Car Wash
Interior Vacuum
Dress Tires
Lincoln Loaner**
+ Change Engine Air Filter
+ Change Cabin Air Filter
+ Replace Windshield Wiper Blades

I can say that I’ve noticed lately that Lincoln advertises the “Lincoln Priority Service” and “Lincoln Priority Plus” offerings far more than the simpler “The Works”/“The Lincoln Works” package. I would assume because there is a much larger profit packed into the higher two levels. However, the less expensive “The Works”/“The Lincoln Works” package is still available at the vast majority of Lincoln Dealerships. Or if you don’t mind waiting in the reception area and not getting an exterior car was, get “The Works” performed at your local Ford Dealership.
I’ve also noticed their pricing is sometimes a bit less, and discount coupons are sometimes more readily available than Lincoln standalone dealerships. Sometimes.

Also keep in mind that some dealerships add a little here and there, to make customers happy. For example, my Lincoln dealership also dresses the tires when they perform an exterior car wash after any service. Something they are not required to do. So everyone’s experience may vary slightly.

I’m sure I probably missed something in the typing, but hope this information helps and good luck.

I can't imagine what you may have missed except for what I consider the most important consideration.

I know this has been discussed here before and as I recall few, if any, agreed with me, but I'm there for this kind of service only at required maintenance intervals. I still claim you are obviously at some risk if you don't have explicitly documented that you asked for, and received, your required scheduled maintenance; none of these packages so claim.

 

[bbf2530]

I can't imagine what you may have missed except for what I consider the most important consideration.

I know this has been discussed here before and as I recall few, if any, agreed with me, but I'm there for this kind of service only at required maintenance intervals. I still claim you are obviously at some risk if you don't have explicitly documented that you asked for, and received, your required scheduled maintenance; none of these packages so claim.

EDIT- My apologies for subjecting other forum members to my long post concerning this ongoing situation with this forum member.

Yes, we have been through all of this with you before. And as usual, your post is extremely vague, and void of any specifics as to what maintenance services you believe are being overlooked.
So be more precise, and tell everyone what maintenance items you “claim”…again, with no specifics…have been overlooked (Hint…there aren’t any).

Saving you the trouble, although I shouldn’t …The specific maintenance advice offered by myself and others already explicitly covers all maintenance necessary for protecting warranty coverage, and all proper vehicle maintenance.
Anyone who can read and comprehend the Lincoln Maintenance Schedule, and compare it to the various packages described, should be able to understand that. It’s simply a shame you can not. Or will not.
However, while we are all certainly entitled to our own opinions, we are not entitled to our own facts.
Especially in this case, when your “opinions” will needlessly cost others money. And are also easily refuted.

So again…Through approximately 20,000 miles, nothing much in the way of service is required, other than oil/filter changes and tire rotations, along with a list of “check this/inspect that” considerations.
And “The Works” package covers the oil/filter changes, tire rotation, and the “check this/inspect that” list.
If you took the time to do the research instead of making vague “claims”, you would know that.

Therefore, all a vehicle owner needs to do is add in the few other service requirements which begin to pop up around the 20,000 mile mark. This begins with a cabin air filter. Then later the engine air filter. And the fuel filter etc. (if and when applicable). And later there are other fluid change considerations necessary.
Or an owner can perform services sooner if they wish (transmission fluid would be a good one). Or add in things like differential/RDU fluid changes.

Anyone who walks into a Dealership Service Department and blanket states “Give me the 10,000 mile service”, or “Give me the 20,000 mile service” and so on, is a fool and their money.

Sadly, this is because many/most dealerships will take advantage of that customer’s lack of knowledge. So they will throw in all sorts of unnecessary extras like injector cleaning services, fuel system treatments, induction system treatments, etc. etc.
If you choose to be one of those customers and blindly hand over your money, instead of reading the Maintenance Schedule, that is your right. Don’t expect others to be so foolish.

I’m sorry you don’t understand this. Others do, which may be why you “…recall few, if any, agreed with…” you. And it is others, who are here for honest help, that I care about.

So let’s just move on.

Good luck.

 

[greerl]

EDIT- My apologies for subjecting other forum members to my long post concerning this ongoing situation with this forum member.

Yes, we have been through all of this with you before. And as usual, your post is extremely vague, and void of any specifics as to what maintenance services you believe are being overlooked.
So be more precise, and tell everyone what maintenance items you “claim”…again, with no specifics…have been overlooked (Hint…there aren’t any).

Saving you the trouble, although I shouldn’t …The specific maintenance advice offered by myself and others already explicitly covers all maintenance necessary for protecting warranty coverage, and all proper vehicle maintenance.
Anyone who can read and comprehend the Lincoln Maintenance Schedule, and compare it to the various packages described, should be able to understand that. It’s simply a shame you can not. Or will not.
However, while we are all certainly entitled to our own opinions, we are not entitled to our own facts.
Especially in this case, when your “opinions” will needlessly cost others money. And are also easily refuted.

So again…Through approximately 20,000 miles, nothing much in the way of service is required, other than oil/filter changes and tire rotations, along with a list of “check this/inspect that” considerations.
And “The Works” package covers the oil/filter changes, tire rotation, and the “check this/inspect that” list.
If you took the time to do the research instead of making vague “claims”, you would know that.

Therefore, all a vehicle owner needs to do is add in the few other service requirements which begin to pop up around the 20,000 mile mark. This begins with a cabin air filter. Then later the engine air filter. And the fuel filter etc. (if and when applicable). And later there are other fluid change considerations necessary.
Or an owner can perform services sooner if they wish (transmission fluid would be a good one). Or add in things like differential/RDU fluid changes.

Anyone who walks into a Dealership Service Department and blanket states “Give me the 10,000 mile service”, or “Give me the 20,000 mile service” and so on, is a fool and their money.

Sadly, this is because many/most dealerships will take advantage of that customer’s lack of knowledge. So they will throw in all sorts of unnecessary extras like injector cleaning services, fuel system treatments, induction system treatments, etc. etc.
If you choose to be one of those customers and blindly hand over your money, instead of reading the Maintenance Schedule, that is your right. Don’t expect others to be so foolish.

I’m sorry you don’t understand this. Others do, which may be why you “…recall few, if any, agreed with…” you. And it is others, who are here for honest help, that I care about.

So let’s just move on.

Good luck.

It's a fact that Lincoln does not, so far as I know and you have not so claimed, claim that these packages meet the scheduled maintenance requirements.

I couldn't even guess why you are so offended that I point out that fact.

Have a good evening.

 

[bbf2530]

It's a fact that Lincoln does not, so far as I know and you have not so claimed, claim that these packages meet the scheduled maintenance requirements.

I couldn't even guess why you are so offended that I point out that fact.

Have a good evening.

“So far as I (you) know” is the problem. You don’t know what you don’t know.

Therefore, no surprise, your latest “claim” is another in a long history of ridiculous false flag statements. And you obviously don’t know much about the subject if you make such a “claim” (a frequently recurring word of yours).

And although I provided detailed information as to how all required maintenance is covered, you ignore it, yet provide no information as to specifically what maintenance you “claim” is left out. Of course you don’t (same hint as before…none are left out).

Here is how the real world operates: Lincoln/Ford provide Lincoln vehicle owners with a Maintenance Schedule. It is then up to us to read and follow it. Most of us are adults and can do so. Some are not.
Lincoln does not make any “claims” that any single package covers all necessary maintenance. And it is naive to believe they do.

“The Lincoln Works”, “Lincoln Priority Service”, and “Lincoln Priority Service Plus” plans actually are Lincoln backed programs. They are meant to make scheduled maintenance easier for Lincoln owners.

On the other hand, Lincoln does not make “claims” that any dealer offered maintenance “packages” (i.e. “10,000 mile”, “20,000 mile” “30,000 mile” etc.) meet their scheduled maintenance requirements either. That’s not how it works.

In addition, no Dealer provided packages are touted as such by Dealerships, which are individual franchises who can sell customers whatever they feel like. Again, follow your own advice and show proof otherwise.
Vehicle owners need to be intelligent and proactive.

As owners, we read the Lincoln Maintenance Schedule, then have the necessary work performed. We can have it performed at a Lincoln/Ford Dealership, an independent dealership, or perform it ourself. All are permissible by federal law. Save receipts. That’s it.

Therefore, an intelligent owner reads the Lincoln Maintenance Schedule, then informs the service department what services they wish to have performed. No need to leave it up to a dealership to pile on the profit packing packages which some dealerships love to sell to less informed customers. Packed with unnecessary items, as already discussed in previous posts here, and in other threads.

If you “claim” otherwise, explain in detail. As I have repeatedly done. Show proof of your “claims”.
See how easily your ridiculous False Flag “claim” sinks under its own weight.

I’m here to help others looking for help. It seems you are here to express opinion as fact, and make unsubstantiated “claims” which would cost others unnecessary maintenance expenses. And my thoughts are you may get your jollies doing it. All anyone need do is look at your posting history.

In the meantime, look up “Brandolini’s Law”. We don’t let ignorance “offend”. We simply need to spend more time exposing and correcting it.

I’m also reporting this all to the Administrator so they can keep an eye on things.

Good luck.

______________________________

Help support this site so it can continue supporting you!

 

[MORSNO]

Hi gang. It can be very confusing. While Linciln/Ford dealerships (as with any manufacturers) are free to rename things to a certain extent, most Lincoln Dealerships actually offer three service levels of “The Works” type service.

- “The Works” or “The Lincoln Works” package. It is “The Works” package, sometimes renamed for Lincoln dealerships. From the website:
Replace Oil and Filter
Rotate, Inspect and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Filter Check
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil Life Monitor
Exterior Car Wash
(an exterior car wash is actually a Lincoln perk for all Lincoln service visits, warranty and paid).

- “Lincoln Priority Service”. It is “The Lincoln Works” plus the 3 additional items marked with a “+” sign below. From the website:
Replace Oil and Filter
Rotate, Inspect and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Filter Check
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil Life Monitor
Exterior Car Wash
+Interior Vacuum
+Dress Tires
+Lincoln Loaner

- “Lincoln Priority Service Plus”. It is the Lincoln Priority Service” package, plus the 3 additional items marked with a “+” sign below. From the website:
Replace Oil and Filter With Synthetic Blend Oil
Rotate, Inspect, and Pressure Check Tires
Lincoln Multipoint Inspection
Inspect Brake System
Test Battery Condition
Check Filters as Required
Visually Inspect Belts and Hoses
Inspect and Adjust Fluid Levels
Reset Intelligent Oil-Life Monitor®
Exterior Car Wash
Interior Vacuum
Dress Tires
Lincoln Loaner**
+ Change Engine Air Filter
+ Change Cabin Air Filter
+ Replace Windshield Wiper Blades

I can say that I’ve noticed lately that Lincoln advertises the “Lincoln Priority Service” and “Lincoln Priority Plus” offerings far more than the simpler “The Works”/“The Lincoln Works” package. I would assume because there is a much larger profit packed into the higher two levels. However, the less expensive “The Works”/“The Lincoln Works” package is still available at the vast majority of Lincoln Dealerships. Or if you don’t mind waiting in the reception area and not getting an exterior car was, get “The Works” performed at your local Ford Dealership.
I’ve also noticed their pricing is sometimes a bit less, and discount coupons are sometimes more readily available than Lincoln standalone dealerships. Sometimes.

Also keep in mind that some dealerships add a little here and there, to make customers happy. For example, my Lincoln dealership also dresses the tires when they perform an exterior car wash after any service. Something they are not required to do. So everyone’s experience may vary slightly.

I’m sure I probably missed something in the typing, but hope this information helps and good luck.

Wow, excellent information for me to learn from as a first time Lincoln owner. My local dealership is a Ford Lincoln dealer, but with Lincoln recently announcing the elimination of hundreds of dealerships I wonder if mine will be one of them as they are a smaller dealership in a rural town. They do sell out of Lincons on a regular basis, so it's not like they have stock sitting in the lot, but they obviously don't sell large quantities like in the big cities.

 

[bbf2530]

Wow, excellent information for me to learn from as a first time Lincoln owner. My local dealership is a Ford Lincoln dealer, but with Lincoln recently announcing the elimination of hundreds of dealerships I wonder if mine will be one of them as they are a smaller dealership in a rural town. They do sell out of Lincons on a regular basis, so it's not like they have stock sitting in the lot, but they obviously don't sell large quantities like in the big cities.

Hi MORSNO. You are very welcome, and I’m happy the information may be of help!

Good luck.