Enter Your Backup Start Code

[Houtex]

Lately (the last three or four weeks) I’ve had a very annoying issue. I think it started happening after a recent update. I use PAAK to drive exclusively. It seems like I have to have the Lincoln app open for the car to start. Previously the car started more often than not whether I had the app open on my phone or not. But that’s not the issue I’m complaining about. Once I try to start the car and it fails, I get the “Enter Your backup code” message in the center screen. At this point I start the Lincoln app and start the car normally. Many times the message to enter the backup code stays on the center screen after I’ve started the car. Sometimes it will stay for minutes, sometimes I have to do the reboot to get it to go away. When it gets into a bad state it will persist, even after turning the car off and back on and only a reboot will get it to go away.

Very annoying new bug!

 

[angore]

I had that issue once just after my prior update when I picked up the vehicle. I do not use PAAK but I did set a backup start code. I rebooted, etc. and finally corrected itself.

 

[GrumpyVet]

You certainly stumbled into a frustrating situation. I suggest starting with troubleshooting the phone. Check the phone and the Lincoln app has the latest updates, Bluetooth is enabled, Lincoln app has permissions to run in background, power cycle phone. If those all check out but you’re still experiencing issues. Then move on to uninstall/reinstall app and delete / restore phone as a key. I love to hear back on what fix you find as I’m new to Nautilus (Just bought 5 days ago) and haven’t run into any issues thus far.

 

[demark1]

I use PAAK with full background permissions. It seems unreliable when phone is locked, app is not in foreground. I don't use car all that often (long trips mainly) but it may be a combination of the phone, how long bluetooth takes to reconnect, etc. I love PAAK but it is imperfect. I end up unlocking my phone and starting the app to get in/get started.

One more thing: from what I have seen, if you drop a phone or even add a new one, you may drop the stored passcode. More than once my passcode failed to work, fortunately not in a critical situation. When you add a new key, it asks if you want to set a passcode. I skipped, since I had one already (3 PAAKs registered, dropped one then added, for a new cell). I am not sure, but I think dropping even one PAAK registration may drop the passcode. I test the passcode on occasion just for that, but unless it is a random glitch during an upgrade of the Lincoln software on the vehicle or the app on the phone, it may be tied to dropping/adding any key.