Customer Satisfaction Program 24B54 - Certain 2024 Model Year Nautilus - Update Infotainment Software

[angore]

B09 was the prior update.

 

[gooberpeas0911]

24B09 was the May update. Presumably you need it before you can get 24B54.

Also, if the labor time is 3.3 hours, the battery absolutely needs to be on an AC booster. That's likely why they are not supporting mobile service and recommending folks bring it in rather than doing it OTA.

 

[angore]

I asked before but no responses. So asking again for explaining what the TRON does mentioned in the write up?

 

[bbf2530]

I asked before but no responses. So asking again for explaining what the TRON does mentioned in the write up?

Hi angore. It is the acronym for “Trusted Real-Time Operation Network (TRON) Module Authentication”.

Simple explanation is: TRON is a programming authentication system.

Good luck.

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[markfm]

From reading the part where TRON is referenced, it's verifying that all the firmware on those 3 modules is at the latest, current, revision. Correct, @bbf2530?

 

[bbf2530]

From reading the part where TRON is referenced, it's verifying that all the firmware on those 3 modules is at the latest, current, revision. Correct, @bbf2530?

Hi markfm. Yes, that is essentially correct.

Good luck.

 

[elsloan1]

Mine goes in for window recall tomorrow morning and will ask if 4Q update available as yesterday had to reset the system as the map quit working and we needed it for a short trip to new location for us.

 

[ZonaZooKeeper]

I scheduled an appointment yesterday for 10/9. I am getting the infotainment software update and the window recall done. Still baffled why they didn't fix the window recall when it was in for something else. They told me they did a battery update of some sort, but I've never had any battery issues in my Hybrid RIII. Hoping this new infotainment update will fix my Sirius cutting out problems. That's my biggest pet peeve. I only hear about 50% right now as it cuts out so dang much. All my other glitches seemed to have lessened to some degree. Knock on wood.

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[angore]

It seem

I made an appointment for Tuesday to have this update done, however, as of now, Thursday afternoon, my service advisor does not have the software to download. We're going to touch base before I go in on Tuesday to determine if anything changed.

EDIT - Why does the document above reference two different CSP numbers, 24B54 and 24B09?

Please let us know how it goes.

Haz posted this so now on PTS. The dealer should have seen or be aware of this. 24B09 was the first infotainment update back on March 11 and this supercedes it. If you read some Facebook posts, some do not even have 24B09 yet!

 

[angore]

Hi angore. It is the acronym for “Trusted Real-Time Operation Network (TRON) Module Authentication”.

Simple explanation is: TRON is a programming authentication system.

Good luck.

I had google searched before I asked and still looking for a deeper answer since I knew what the acronym meant and I postulated some integrity check in my first post. One post I found mentioned some relationship with communication channels that are encrypted (likely to prevent hacking) but still want to know specific information. During my searches, it was clear that other Ford products have plenty of software issues too.

 

[angore]

I noticed the CSP now shows on my phone My Lincoln app. Unlike in May, recalls and csps are in separate tiles. There has been nothing posted in the "messages" section for the recall or the csp.

 

[gooberpeas0911]

If you read some Facebook posts, some do not even have 24B09 yet!

In my opinion, this

scheduled an appointment yesterday for 10/9. I am getting the infotainment software update and the window recall done. Still baffled why they didn't fix the window recall when it was in for something else. They told me they did a battery update of some sort, but I've never had any battery issues in my Hybrid RIII.

and this

drives to the root cause of a lot of the technology and customer experience issues. It's not that there are glitches - those are a reality with technology. It's the inability to effectively deploy resolution. The service department should be applying all available patches to a vehicle when the vehicle goes into a service bay, every single time, unless the customer expressly asks them not to.

In this case, if it's substantive enough that you're sending out customer notifications, the dealership should be calling/texting/emailing affected customers and scheduling a visit.

I hate to bring this up at the risk of manifesting "the troll", but Toyota in particular has built their reputation not because they don't have problems - but because they have built a culture of proactivity and take care of the problems in a way that is relatively opaque to the customer. If you've ever owned one and are mechanically/technologically inclined, you'll notice they have you replacing things before they break.

If Lincoln wants to be a player in this luxury world, the dealership service departments have got to get on board, fast.

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[hinckley]

If Lincoln wants to be a player in this luxury world, the dealership service departments have got to get on board, fast.

I wholeheartedly agree. It's not just the "hard product." There's a lot of companies out there chasing high-end consumers with unprecedent levels of disposal income. And those consumers have been well educated about the full luxury experience.

A couple months ago, I had a nail in one of my BMW's tires. I drove over to my dealer's service department on a Saturday morning without an appointment. Within 30 minutes, I drove away in a BMW loaner and returned Monday to pick-up my car with a new tire. Did I overpay the dealership for the tire? Absolutely. Did I overpay for the experience? For me, and others like me, absolutely not.

The question for the established American brands is, can they turn a century-old culture to meet today's consumer expectations?

 

[elsloan1]

This morning I dropped off the wife’s Hybrid for the window recall appointment I made previously. When I made appointment was told 2 hrs max. In-on arrival the service advisor who does recalls at North Park Lincoln advised me on check in that he had a loaner for me as he had two other updates, the software and battery. We discussed the brake issue we have had, was informed that parts are not available yet and with us having an early build date they will do them on build date, oldest first. That is fair for us. Got a base Nautilus with 20 miles on it and base motor. Red carpet service, same when I had our injectors changed from the service bulletin, we had no issues was preventive for us and loaner was again provided. We have been North Park customers since 2005 and always have been treated with white gloves.

 

[tgara]

I had my 24 Nautilus in for the window bounce back recall (recall 24C24), and to resolve an issue with the keyless unlock not working when I approach my locked vehicle with key fob (or PAAK phone) in hand.

When I arrived at the dealership yesterday, the told me they needed to apply 3 updates: 24C24 bounce back , the infotainment software update (24B54), and antilock brakes/ABS module refresh to address battery drain (24P22). Regarding the keyless entry lock issue, a Remote Function Actuator (RFA) needed a software update, which they did but it did not fix the problem. Turns out the battery was at only 18% charge, so they installed a new battery. That fixed it. I suspect the ABS drain may have had something to do with the low battery level, so that software update probably helped the fix.

 

[hinckley]

When I arrived at the dealership yesterday, the told me they needed to apply 3 updates: 24C24 bounce back , the infotainment software update (24B54), and antilock brakes/ABS module refresh to address battery drain (24P22). Regarding the keyless entry lock issue, a Remote Function Actuator (RFA) needed a software update, which they did but it did not fix the problem. Turns out the battery was at only 18% charge, so they installed a new battery. That fixed it. I suspect the ABS drain may have had something to do with the low battery level, so that software update probably helped the fix.

Can you confirm that 24B54 was done? I ask because I have an appointment next week for it and my dealer's service department called today to say that it was not yet available. They've been exceptional so far, but that didn't seem right to me.

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[angore]

If they did the 54B the CSP would disappear from My Lincoln. That still does mean it was done.

 

[tgara]

Can you confirm that 24B54 was done? I ask because I have an appointment next week for it and my dealer's service department called today to say that it was not yet available. They've been exceptional so far, but that didn't seem right to me.

All I can tell you is that the 24B54 service is on the invoice, and that this CSP has disappeared from my service record. I now have no open CSPs for my VIN.

 

[bbf2530]

I had google searched before I asked and still looking for a deeper answer since I knew what the acronym meant and I postulated some integrity check in my first post. One post I found mentioned some relationship with communication channels that are encrypted (likely to prevent hacking) but still want to know specific information. During my searches, it was clear that other Ford products have plenty of software issues too.

Hi angore. My answer explained what “TRON” is in the context of the system updates. Sorry it wasn’t deep enough.

Good luck in your search for a deeper answer.

 

[Billz]

All I can tell you is that the 24B54 service is on the invoice, and that this CSP has disappeared from my service record. I now have no open CSPs for my VIN.

Have you noticed any difference in the infotainment performance? Did they add any new 48” screen widgets?

Thanks