active glide not installed in my new black label

[htsmd]

WTF? Been reading since August 2021 that Nav's would have active glide. Ordered mine Jan 7th - Black Label Central Park AWD - it finally comes in this week, and NO ACTIVE GLIDE! Quote "it's not ready for release yet".

So much for over a hundred grand to get hands free driving. And where were all these "inside information" sites that are supposed to know what's going on with autos, new releases, and so forth?

I cannot believe that there was no announcement or message from Lincoln, and I think this could be a serious problem with regulatory agencies - they are advertising something is available on a vehicle for nearly a year that still is not installed. This is nuts!

And where's the blog messages about this? I have done a search everywhere I can think of and not a word about this. Are new owners not trying it?

Need some info about this. Help sincerely appreciated. Plan to start calling Lincoln early next week to investigate this.

 

[dlcorbett]

If you have a bl, you have active glide. It never was a feature that ford withdrew from its vehicles. It sounds like ur dealer didn't do an update to fully unlock the feature.

 

[htsmd]

Thanks for the info, I will be talking with them first thing in the morning and I will post as soon as I get an answer.

 

[Black Label]

Are you able to show us where you are talking about that it says, "it's not ready for release yet"? There have been articles posted from fordauthority.com that have stated that after April 15, Navigators would not have Active Park Assist 2.0 installed. There has been nothing I have seen that indicates AG would not be installed. That would be big news.

What roads have you attempted to use AG on?

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[Norms1stTC]

What are they blaming it on now ?? Covid is dead.

 

[Black Label]

What are they blaming it on now ?? Covid is dead.

This is the first report I have heard of ActiveGlide not being installed in a Navigator. Would expect that to be big news.

 

[Norms1stTC]

This is the first report I have heard of ActiveGlide not being installed in a Navigator. Would expect that to be big news.

I agree

 

[htsmd]

Guys, you'll just have to wait till tomorrow. My deal is not open on Sunday...

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[Black Label]

Guys, you'll just have to wait till tomorrow. My deal is not open on Sunday...

Why do we have to wait to see what I asked about? Where does it say it's not ready for release yet, and what roads have you tried to use AG on?

 

[Norms1stTC]

Why do we have to wait to see what I asked about? Where does it say it's not ready for release yet, and what roads have you tried to use AG

Shouldn't need a dealer to turn it active, has he read the manual to see how to activate it is what I'm wondering, Lincoln is boasting it works on over 130,000 roads in the US.

 

[Black Label]

Shouldn't need a dealer to turn it active, has he read the manual to see how to activate it is what I'm wondering, Lincoln is boasting it works on over 130,000 roads in the US.

That is what I am getting at. It is 130,000 + miles of highway, not roads. Limited access highways that have been mapped. This is why I am curious where it has been attempted.

 

[Norms1stTC]

That is what I am getting at. It is 130,000 + miles of highway, not roads. Limited access highways that have been mapped. This is why I am curious where it has been attempted.

Meant to write 130k miles of roads .....but yes, I get it.

There's YouTube videos and articles on Edmunds and all over the net on how to activate it step by step and what to look for. Perhaps he hasn't first turned on active cruise control.....not trying to be an ass.....but some of the dimmest light bulbed people I've ever met, had the most money also .

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[Black Label]

Meant to write 130k miles of roads .....but yes, I get it.

There's YouTube videos and articles on Edmunds and all over the net on how to activate it step by step and what to look for. Perhaps he hasn't first turned on active cruise control.....not trying to be an ass.....but some of the dimmest light bulbed people I've ever met, had the most money also .

Right. If you don't press the Lane Centering button on the steering wheel, AG will not work.

 

[tgara]

Yeah, there may be a sequence of steps to activate it properly... I'm guessing those steps have not been followed yet. Just looking at the Lincoln website, there are no disclaimers saying it's not available. Rather, it says it comes standard with Black Label Trim. It also says it requires Lincoln Connect activation (probably one of a number of prerequisite requirements).

I hope the dealer or other BL Nav owners here can walk him through the setup.

 

[Black Label]

Yeah, there may be a sequence of steps to activate it properly... I'm guessing those steps have not been followed yet. Just looking at the Lincoln website, there are no disclaimers saying it's not available. Rather, it says it comes standard with Black Label Trim. It also says it requires Lincoln Connect activation (probably one of a number of prerequisite requirements).

I hope the dealer or other BL Nav owners here can walk him through the setup.

View attachment 13621

Correct. That was all activated when I took delivery. Lincoln Connect through the Lincoln Way app must be activated. If the OP's dealer did not do that, he/she ought to go back and have them do it.

Maybe that is what was meant by "it's not ready fro release yet". Who knows?

 

[tgara]

Correct. That was all activated when I took delivery. Lincoln Connect through the Lincoln Way app must be activated. If the OP's dealer did not do that, he/she ought to go back and have them do it.

Maybe that is what was meant by "it's not ready fro release yet". Who knows?

Right. My guess is that the system is simply not set up or activated yet, which is entirely fixable.

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[htsmd]

OK, so I've been out of town, and had a chance today to check it out. I put 180+ miles on county & state highways and 10 miles on I-65.

And, what two sales people at my Lincoln dealership told me is apparently true - Active Glide does not work.

I entered Interstate 65 at exit 310 and drove south to exit 299. I engaged cruise control and lane centering. The hands free active glide symbol appeared in the dash. I removed my hands from the wheel and within 20-30 seconds, the warning to hold the steering wheel appeared along with chimes. I grasped the wheel at 10 and 2 O'clock, the warning disappeared. I repeated this 3 times with the same result.

It does not work

As well, the lane centering feature is not remotely comparable to the other manufacturer's cars I have driven with this feature - Genesis, Hyundai, and Cadillac. With Lincoln, I can't hold the wheel with one hand, or with one or both hands below the center of the wheel. BOTH hands have to be at the 10 and 2 O'clock position, or the warning system is invoked. What's the sense in having land centering if you have to grasp the wheel with both hands at 10 & 2 O'clock at all times? I haven't done that since I took my driver's test!

Further, if you are driving on a divided highway with multiple lanes and initiate the turn signal, nothing happens. On my Genesis and my daughter's Hyundai and on GM's television advertising, the car changes lanes when you use the blinker. But not on my Lincoln.

To say I am disappointed is not adequate. I have placed a call to my dealer to see what is going on here, and what the status of this software is. In the 4 months I have been waiting for my Navigator, I have not received a letter, email, text, phone call or any other communication stating that the features I had paid for do not work.

There's always the chance I am just stupid and have not done something correctly to set up this system. I will report back as soon as additional information is received.

Regards to all who posted, and thankyou for your information and comments.

 

[htsmd]

Gotta Follow Up -

Sales manager called. For Active Glide to work, you must have an active modem in the car. Meaning, you have to sign up with a cellular carrier and pay the monthly fee to have wifi hotspot in your car. When you spend over a hundred grand for a car, what's a few more bucks a month, right? I don't need it, but I'm gonna get it! Then I will try again...

Next, about the "two hands on the wheel" thingy. There are NO SENSORS in the steering wheel, at all. For lane centering to work, there must be some amount of steering wheel adjustment /manual movement periodically (I don't know the minimum interval, but it's gotta be less than 45 sec) - even if it just a degree or two of movement. You can (as my dealer says) - "drive it with one finger, as long as you move the steering wheel every so often" and lane centering will work.

About the lane changing feature, no idea if it is available on Lincoln. Once I get my modem set up, I'm off again to see what works and what doesn't...

 

[bbf2530]

Hi gang. There is far too much information about this subject, and far too many variables concerning the ActiveGlide system, to determine whether this is a system error, user error, a little of both etc. etc. For example, while it is a "hands off the wheel" system, it is not an "eyes off the road" system. The driver must still look at the road. Then there are all the Navigation system necessities, road marking and other necessities needed in order for all Active Glide features to be enables. If one is missing, there will be disabled features.

What I would recommend to anyone wondering how the ActiveGlide system actually works, is they first download the PDF version of the 2022 Owners Manual and read pages 286+, concerning Active Glide, how it works, its limitations, etc.

There is far too much information to explain or even copy and paste. But bottom line is there is a good chance the system is not understood by many owners, especially if they have not taken the time to read the Owners Manual.

For example, here are some of the limitations listed:
"ACTIVEGLIDE™ LIMITATIONS
Any of the following conditions could result
in ActiveGlide not operating correctly:
• You do not have your vehicle centered
in the lane.
• The lane is too narrow or too wide.
• The system does not detect at least one
lane marking or when lanes merge or
split.
• You have limited steering input.
• Using the system in areas under
construction.
• If you make any aftermarket modifications
to the steering system.
• When using a spare tire.
The driver-facing camera may not operate
correctly due to any of the following:
• If you have a pre-existing eye condition,
such as an eye misalignment, or have
had eye surgery.
• You cover your facial features by a mask,
hat or other items.
• The lighting conditions change
significantly.
• You are not in the field of view of the
camera.
• You position or tilt yourself to one side.
• You are moving around extensively.
• You are wearing glasses or sunglasses
that are too dark or reflective.
Note: The system has limited steering
assistance and may not be sufficient for all
driving situations.
Note: In exceptional conditions, such as
inclement weather or direct sunlight, the
system could deviate from the center line.
Note: The information provided by the
navigation map data could be inaccurate or
out of date."

So as can be seen, just this list of variables is extensive. And it only takes one deviation to disable or limit the system. And life experience generally shows that the more complicated a component, system, operation etc. is, the higher the likelihood that user error will occur.
That does not mean anyone here is imagining things or crying wolf, only that earnestly taking the time to learn how the ActiveGlide system works is a necessity.

The place to start, and the least that a new owner should do, would be carefully reading, and understanding the Owners Manual section about Active Glide would be the place to start. After all, it is a system that we are trusting our lives with.

If after all of that, an owner still feels their vehicle is not operating properly, make a service appointment and demonstrate the problem to the Service Advisor when you bring it in. Do not just hand them the keys, tell them that "ActiveGlide is not working in my vehicle:",hand them the keys and leave.

Hope everyone can get this straightened out and good luck.

 

[htsmd]

Haven't tried Activeglide since activating in-car modem service yet, but here's a reply to above post.

The owners manual is no longer included with your new Navigator. You can download it in PDF format. Or, you can access it on screen in your car. But, if you are driving, you cannot access it. What? IMO, this is one corner too many cut. Quick reference manual (paper copy provided) refers to owners manual, which ain't available...

Here's a link to a Lincoln site that says it's required: "Requires Lincoln Connect activation through the Lincoln Way® App (see Lincoln Way Terms for details) and a Lincoln Way® Member Account. Connected service and features depend on compatible AT&T network availability."

https://www.lincoln.com/support/how-tos/lincoln-technology/driver-assist-features/what-is-lincoln-activeglide/