2024 Nautilus Hybrid Glitches

[LYC]

Good day! I am new to this forum. I picked up my new Nautilus end of November.
I really like the vehicle except for some technology glitches.
1. When I receive a call in my vehicle, I can answer the call and hear the caller but the caller cannot hear me when I respond (Samsung Flip 5)
2. When I receive a text, I can see it come up on the center screen but when I click 'Listen', the prompt just goes away and there is no readout of the text.
3. The keypad on my driver door does not illuminate.

Any help or advice would be tremendously appreciated.
Thank you kindly!

 

[bbf2530]

Good day! I am new to this forum. I picked up my new Nautilus end of November.
I really like the vehicle except for some technology glitches.
1. When I receive a call in my vehicle, I can answer the call and hear the caller but the caller cannot hear me when I respond (Samsung Flip 5)
2. When I receive a text, I can see it come up on the center screen but when I click 'Listen', the prompt just goes away and there is no readout of the text.
3. The keypad on my driver door does not illuminate.

Any help or advice would be tremendously appreciated.
Thank you kindly!

Hi LYC and welcome to the Lincoln Forums.

My opinion (which you are free to ignore) is this: You have a brand new vehicle with a 4 year/50,000 mile New Vehicle Warranty (at a minimum).
For issues like you are describing, it is best to schedule a service appointment, at your convenience, to have your concerns properly diagnosed and corrected if necessary.

I would advise against SYNC system resets and other temporary fixes. They usually do not correct the underlying cause of the problem, only throw a bandaid on it.

If/when you bring your vehicle in for service, physically demonstrate each problem to the Service Advisor, and be sure they clearly state that they have observed it. This helps avoid the dreaded “Could not duplicate he customer concern” work invoice.

There may even be an available update/updates for your vehicle which may help.

I’m sure others will jump in with more advice and opinions, so keep us updated and good luck.

 

[LYC]

Thank you so much for your quick response!
I've had the vehicle in to the dealership twice already. They disconnected the battery and let it sit before reconnecting it but that fixed nothing. On the last visit, they said they were going to let the 'engineers' know. I'm not sure if that means they'll let me know or what.
I have 550 km on my vehicle so I'm hoping this is not a picture of things to come
Thanks again for your response

 

[bbf2530]

Thank you so much for your quick response!
I've had the vehicle in to the dealership twice already. They disconnected the battery and let it sit before reconnecting it but that fixed nothing. On the last visit, they said they were going to let the 'engineers' know. I'm not sure if that means they'll let me know or what.
I have 550 km on my vehicle so I'm hoping this is not a picture of things to come
Thanks again for your response

Hi LYC. You are very welcome.

Like any redesigned/new release vehicle, there have been computer/electronic and other glitches. Unfortunately, it happens.

The best course of action is almost always to bring out vehicles in for service and notifying them of these problems. In this way, the Dealerships can notify them of these vehicles manufacturer if the problems, and the manufacturer can design updates/fixes.

The issues you are experiencing are software related issues which can be corrected via OTA or Dealer installed updates. Fortunately, they do not affect the drivability of the vehicle.

Give the Service Department time to involve the Lincoln corporate engineers. If you don’t hear anything in a few weeks, contact your Service Advisor.
And try to work with one Service Advisor and build a relationship for all service needs. It makes things easier.

I’m sure others will jump in to help, so keep us updated and good luck.

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[Linc 24]

Have you tried the same scenario with another phone paired to the vehicle?

 

[angore]

Have you tried the same scenario with another phone paired to the vehicle?

I would recommend this too. I have a Samsung A54. It may be your Bluetooth/Wifi is not properly connecting

My questions ---
1. Do you connect using Android Auto in addition to the built-in Lincoln connectivity?

2. If you go into phone settings what so you see for connections? This is an example. I use AA (far right selection). You may want to delete and re-add phone.



3. With AA connected, do you see a BT connection (mine says FMC digital experience) as well as a wifi connection (AA)?

4. I would check settings on phone regarding permissions for phone and messages to be sure everything is allowed.

I doubt the service guys really know all these details when troubleshooting such issues unless they own one. I have been told you can call the Lincoln Concierge and they have a special help desk for connectivity type issues.

 

[LYC]

Wow, thanks for all of the suggestions!
The dealership was able to pair an iPhone to my vehicle and it worked fine. So, we tried another samsung phone (not mine) and it did not work either. I have been able to get AA to work and I receive calls just fine.
Permissions on my phone are wide open for everything. I've deleted my phone and re-added it.
Maybe I will have to call Lincoln Concierge to get some help and suggestion.
I can't thank you enough for all the suggestions in trying to help me figure this out.
Have a wonderful day!

 

[angore]

Maybe it is related to the new android 14 issue Lincoln recently reported ?

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[LYC]

Thank you, I did receive notice of this bug. I thought it was for phone as my key, which I haven't even hooked up yet.
Hopefully the fix might help with my issues.
Thank you for your response!

 

[G-884180]

Update on this text not reading issue since I just had my vehicle in for an oil change at just over 5000 km. I still complained about not getting texts read out to me after clicking the Listen button. They again said to look at the Bluetooth settings as well as the blue button be on for texts...which were all set correctly. So, no fix so far and I'm a bit frustrated. I'm getting a new phone in November so I hope a new one works. You'd think that with all this technology and constant updates, reading a text wouldn't be too much to ask