Shopaholik
Member
- Joined
- Feb 9, 2024
- Messages
- 49
- Reaction score
- 14
- Points
- 8
- My Lincoln
- 2024 Nautilus Black Label Hybrid
100% agree with this!! I haven’t once got mad or frustrated with my dealer as my ETA pushes 2-3 months past its original estimate. I didn’t turn into Karen when I found out my car spent over 2 weeks riding the rails in Oregon, Washington, and Idaho on it’s way to So Cal, even though I was told it was in So Cal… BUT, the lack of communication and the fact that I have to be very proactive and insist on updates, is ridiculous. This should be a luxury experience at over 80K. It takes them minutes to check on the car, and update weekly as we’re nearing the end of the process. I didn’t even ask for a status until we were into the later part of the estimated delivery date. They also NEED to educate themselves on VinView so they can give accurate updates, because many of my updates were 100% incorrect causing me to be prepare for one scenario, only to have another occur. Why do I know more about VinView than they do - it’s unacceptable! We know and accept that shipping and manufacturing are out of their control - but timely and accurate VinView updates, as well as proactive customer service should be the bare minimum for these purchases.Vin) I totally get everyone's frustration. Believe me, those of us tracking are tracking for a reason. I don't think the issue is how long it takes as much as the lousy level of communication by Lincoln and the dealers. Some dealers don't even know what Vinview is. That's a problem. Furthermore, Lincoln promised regular updates. It didn't fulfill that promise.
2) When you are looking at Vinview, there are multiple tabs. One of those tabs is the map you all are seeing. As @swindler has noted we have seen instances where the car's location on the map is suspect (as in it doesn't seem to be accurate). So the various tabs are "Trip Plan", "Updates", "Coordinates" and 5 other tabs. The tab you want besides the map is the "updates" tab. This tab has 4 columns "Event time", "Received time", "Update" and "Comments." When your car is departing by rail there will be TWO ENTRIES. One is "Vin Loaded on Railcar (ALR)." The second will be "Departed pickup -UP Portland Barn." At this juncture your car was been loaded on a rail and moved by BNSF. This doesn't mean it's on a train headed towards your destination but that it is on a car in the BNSF system. My car took 21 days from this status to my pickup.