2023 Navigator L Buyback

[Melissa123]

"I am the easiest customer" is never said by the actual easiest customer. If he isn't the actual problem, he would have dumped Lincoln after the second buyback.

"I am the easiest customer" is never said by the actual easiest customer. If he isn't the actual problem, he would have dumped Lincoln after the second buyback.

I am surprised to see these kinds of comments here. Personally, I am tired of seeing people treat each other like garbage. Just think we can all do better.

 

[bbf2530]

Wow. I have a new 2023 Navigator L and am having issues also. The running board issue just started, keeps defaulting to OFF. My car clicks constantly when parked in the driveway and I am near it with my phone, when it hasn’t been driven in a day. Tried disconnecting my phone altogether which works sometimes but then when I drive I have to resync if I want to use hands free. The clock is quite loud. Above my right side vent to windshield, it fogs up on a normal day, frequently. I check to make sure I don’t have defrost on, have to use wipers on normal sunny days. My radio stations reset/erase at least once a week. It’s just super annoying. Why spend all this money to be at the dealership every week.
How did you get them to do a buyback?

Hi Melissa. There are manufacturer buybacks (in this case, Lincoln), Lemon Law buybacks, and BBB (Better Business Bureau) AutoLine Arbitration settlements. In some states, you are required to go through the BBB AutoLine Arbitration before a Lemon Law Buyback.

You do not mention how many times your vehicle has been back in for service, what was corrected, what was not, etc. etc.

Also, have you contacted Lincoln Concierge to file a formal report about these problems yet? If not, I would recommend doing so.

For Lemon Law buybacks, you would need to know the Lemon Laws of your particular state. Lemon Law buybacks normally require a minimum number of repair attempts for the same issue, and/or a minimum number of days out of service for repairs at the Dealership. There are often other stipulations, such as time limits from when the vehicle is new, types of problems that qualify, etc.

As an example, I have attached the Lemon Law Regulations brochure from my state (NJ) below.

Concerning manufacturer buybacks: That will all depend on the negotiations you have between you, the Dealership and Lincoln. There are no set rules. Obviously the vehicle owner must bring the vehicle in for service several times before any manufacturer will offer a vehicle buyback.

That is only a brief outline. More information as to what has been done with your vehicle so far may help us determine whether you are at the manufacturer buyback/Lemon Law stage yet or not.

Keep us updated and good luck.

 

[Auggiesdad]

I am surprised to see these kinds of comments here. Personally, I am tired of seeing people treat each other like garbage. Just think we can all do better.

Maybe the comment is out of line. I am only making an assumption based on the information given. Speaking of treating people like garbage, think of the service people and salesmen that have to deal with customers treating them poorly based on a vehicle they themselves didn't build. Lemon laws are great if people don't abuse them. If the car is terrible, stop buying it. My navigator has had minor problems that all seem to be related to software. You buy a complicated car, expect complications.

 

[shesmydriver]

I agree! What’s really annoying is Lincoln Ford knows about these mechanical issues and that they’ll need repair and sells them anyway. And we get to spend $100,000, to be annoyed and inconvenienced, while our Navigator is in the shop 5 outta 12 months.

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[dwlow09]

Could be worse look at the gm and cadillac escalade problems. I really want a escalade but reading all the problems with lifters, software, and lots more, I plan on a navigator soon

 

[Vics 2024 Black Label]

Could be worse look at the gm and cadillac escalade problems. I really want a escalade but reading all the problems with lifters, software, and lots more, I plan on a navigator soon

Wow I was just on a Cadillac Escalade forum and the problems they are having are extreme engine replacements at less than 2,000 miles some make it to 10,000 it makes me really glad I have a Lincoln, the problems I have been having are minor and mostly software related.

 

[Melissa123]

Maybe the comment is out of line. I am only making an assumption based on the information given. Speaking of treating people like garbage, think of the service people and salesmen that have to deal with customers treating them poorly based on a vehicle they themselves didn't build. Lemon laws are great if people don't abuse them. If the car is terrible, stop buying it. My navigator has had minor problems that all seem to be related to software. You buy a complicated car, expect complications.

He never said he treated anyone poorly. I am the first person to stand up to people being rude to any kind of service worker. Most of my prior jobs, I took heat for products I didn’t manufacture or services I didn’t provide but that was my job. Thats also not what we were discussing.

I genuinely wasn’t aware there was a disclaimer somewhere that Lincoln’s are a complicated car. I am 5’4”, when my running boards default, which is daily now, it’s not easy getting in the vehicle. Impossible if I have a skirt on. I have taken it in twice for all the issues and hey couldn’t find the problems.

My point was that we can disagree with someone without being mean. I just encourage people to take a step back and pause before saying something uncool that benefits no one.

 

[APL Rep]

FWIW I took in a 19 Navi with 175k miles on it over the weekend.
They aren’t all bad. I hope the Op gains some sort of satisfaction.

______________________________

 

[bbf2530]

He never said he treated anyone poorly. I am the first person to stand up to people being rude to any kind of service worker. Most of my prior jobs, I took heat for products I didn’t manufacture or services I didn’t provide but that was my job. Thats also not what we were discussing.

I genuinely wasn’t aware there was a disclaimer somewhere that Lincoln’s are a complicated car. I am 5’4”, when my running boards default, which is daily now, it’s not easy getting in the vehicle. Impossible if I have a skirt on. I have taken it in twice for all the issues and hey couldn’t find the problems.

My point was that we can disagree with someone without being mean. I just encourage people to take a step back and pause before saying something uncool that benefits no one.

Hi gang. Melissa is correct. I won't say we all do it, but many of us (myself included) sometimes jump to blind Internet conclusions and make other mistakes when it would be better to just sit back and see where things go, when another member is having a difficult time.

It is a problem with the anonymity of the Internet. So again, many of us, myself included, can do better. It never hurts to try and be nicer.

Good luck.

 

[Tcrowe]

To be fair- The Navigator I just turned in had a bunch of issues, transmission, computer, lift gate, etc. We only decided to get another because we couldn’t find a comparable sized vehicle in stock and not way over list. My new one is having issues too. It’s frustrating. I don’t think it’s picky at all to expect the vehicle and everything in it to work properly when it is brand new. Whether it’s a $35k or $100k vehicle, it shouldn’t be malfunctioning out of the gate.

This was our exact situation except my 2022 was a buyback and I got a 2023. Same exact issues so far. Really, really frustrating. I feel your sentiments one thousand percent.

 

[Melissa123]

This was our exact situation except my 2022 was a buyback and I got a 2023. Same exact issues so far. Really, really frustrating. I feel your sentiments one thousand percent.

I dropped it off again last Friday and they haven’t even looked at it yet. They gave us a Corsair as a loaner without a 3rd row, which we need for all the kids. Also oddly they had no record of already looking at the car 2 other times. Gee, I wonder why they didn’t put that in their system.

 

[Melissa123]

Hi Melissa. There are manufacturer buybacks (in this case, Lincoln), Lemon Law buybacks, and BBB (Better Business Bureau) AutoLine Arbitration settlements. In some states, you are required to go through the BBB AutoLine Arbitration before a Lemon Law Buyback.

You do not mention how many times your vehicle has been back in for service, what was corrected, what was not, etc. etc.

Also, have you contacted Lincoln Concierge to file a formal report about these problems yet? If not, I would recommend doing so.

For Lemon Law buybacks, you would need to know the Lemon Laws of your particular state. Lemon Law buybacks normally require a minimum number of repair attempts for the same issue, and/or a minimum number of days out of service for repairs at the Dealership. There are often other stipulations, such as time limits from when the vehicle is new, types of problems that qualify, etc.

As an example, I have attached the Lemon Law Regulations brochure from my state (NJ) below.

Concerning manufacturer buybacks: That will all depend on the negotiations you have between you, the Dealership and Lincoln. There are no set rules. Obviously the vehicle owner must bring the vehicle in for service several times before any manufacturer will offer a vehicle buyback.

That is only a brief outline. More information as to what has been done with your vehicle so far may help us determine whether you are at the manufacturer buyback/Lemon Law stage yet or not.

Keep us updated and good luck.

Thanks for sharing this. It was dropped off for the 3rd time last Friday and it would have gone in sooner but we had to wait for a loaner car. Oddly when scheduling, I said some of the same issues were persisting from the last visit and she said she had no record of us bringing in my vehicle previously. Guessing they purposely didn’t put it in the system. The 2 previous times we took it in, they said they couldn’t find the problems.
New issue, if I roll down my drivers side window and try to roll it up, it rolls itself back down. It’s random doesn’t do it every time but about 1/2 the time. I had a meeting to get to and could not get it to stay up and had to leave my window down in a parking lot and pray no one messed with it.
The transmission scares me too. Delayed response when needing to make a quick left turn. The list just keeps growing. Sigh.
Thank you again for your info.

______________________________

 

[Tcrowe]

I dropped it off again last Friday and they haven’t even looked at it yet. They gave us a Corsair as a loaner without a 3rd row, which we need for all the kids. Also oddly they had no record of already looking at the car 2 other times. Gee, I wonder why they didn’t put that in their system.

I have had my 2023 since August 3 but the dealership has had it for four of those eight weeks of ownership. Dealership put me in a tiny Nautilus- I have kids, dogs, school carpool, etc. They didn’t look at it for two weeks and when they finally did, the service tech crashed it when moving it. Now working through them replacing my brand new, custom order Navigator that I waited 8 months for as my 2022 Navigator was a lemon and was a buy back.

Third time’s a charm, right??

 

[bbf2530]

Thanks for sharing this. It was dropped off for the 3rd time last Friday and it would have gone in sooner but we had to wait for a loaner car. Oddly when scheduling, I said some of the same issues were persisting from the last visit and she said she had no record of us bringing in my vehicle previously. Guessing they purposely didn’t put it in the system. The 2 previous times we took it in, they said they couldn’t find the problems.
New issue, if I roll down my drivers side window and try to roll it up, it rolls itself back down. It’s random doesn’t do it every time but about 1/2 the time. I had a meeting to get to and could not get it to stay up and had to leave my window down in a parking lot and pray no one messed with it.
The transmission scares me too. Delayed response when needing to make a quick left turn. The list just keeps growing. Sigh.
Thank you again for your info.

Hi Melissa. You are very welcome, but sorry to hear about all of the issues with your Navigator. In the future, I would recommend you (and all of us) always ask for a work invoice when we pick up our vehicles form service. If they say they do not have one, ask them to print one up outlining whatever your vehicle was in for, and the work performed. Even if no work was performed, they could not find a problem etc., there should always be a work invoice entered into the system and given to the customer.

And I have one suggestion which may help with the window. It sounds as though your window bounce-back safety feature somehow became maladjusted. There is a reset procedure for that window bounce-back feature outlined in the Owners Manual. It may simply need to be reset.
And I would also suggest that even if the readjustment works, you have the issue checked and noted on your next service visit.

If you check the Index under "Power windows" (or similar terms) you should be able to find the correct pages in your copy.

Keep us updated and good luck.

 

[Melissa123]

I have had my 2023 since August 3 but the dealership has had it for four of those eight weeks of ownership. Dealership put me in a tiny Nautilus- I have kids, dogs, school carpool, etc. They didn’t look at it for two weeks and when they finally did, the service tech crashed it when moving it. Now working through them replacing my brand new, custom order Navigator that I waited 8 months for as my 2022 Navigator was a lemon and was a buy back.

Third time’s a charm, right??

Omg! I would be furious!!!! What are they doing to get you a new vehicle? Will you have to just take one off the lot?

 

[Melissa123]

Hi Melissa. You are very welcome, but sorry to hear about all of the issues with your Navigator. In the future, I would recommend you (and all of us) always ask for a work invoice when we pick up our vehicles form service. If they say they do not have one, ask them to print one up outlining whatever your vehicle was in for, and the work performed. Even if no work was performed, they could not find a problem etc., there should always be a work invoice entered into the system and given to the customer.

And I have one suggestion which may help with the window. It sounds as though your window bounce-back safety feature somehow became maladjusted. There is a reset procedure for that window bounce-back feature outlined in the Owners Manual. It may simply need to be reset.
And I would also suggest that even if the readjustment works, you have the issue checked and noted on your next service visit.

If you check the Index under "Power windows" (or similar terms) you should be able to find the correct pages in your copy.

Keep us updated and good luck.

Thanks you I will look at that when I get the car back. Which I have a feeling won’t be anytime soon. Wish there was a law for new vehicles being serviced that they had to give you a comparable loaner. We bought a large vehicle because we need one. Thx again!

______________________________

 

[bbf2530]

Thanks you I will look at that when I get the car back. Which I have a feeling won’t be anytime soon. Wish there was a law for new vehicles being serviced that they had to give you a comparable loaner. We bought a large vehicle because we need one. Thx again!

Hi Melissa. Ooops! Sorry, I missed that your vehicle is currently in for service. In that case, just make sure they also look at the window issue so it can be properly diagnosed and corrected.

And even if they state they "...could not duplicate the issue..."/it worked fine while they had the vehicle, be sure the fact you notified them about it, along with any steps they took to diagnose, are noted on the work invoice.

And get a copy of the work invoice. The Service Department should always provide a copy of a work invoice to the customer.

Keep us updated and good luck.

 

[KFPanda]

Wow. I have a new 2023 Navigator L and am having issues also. The running board issue just started, keeps defaulting to OFF. My car clicks constantly when parked in the driveway and I am near it with my phone, when it hasn’t been driven in a day. Tried disconnecting my phone altogether which works sometimes but then when I drive I have to resync if I want to use hands free. The clock is quite loud. Above my right side vent to windshield, it fogs up on a normal day, frequently. I check to make sure I don’t have defrost on, have to use wipers on normal sunny days. My radio stations reset/erase at least once a week. It’s just super annoying. Why spend all this money to be at the dealership every week.
How did you get them to do a buyback?

Seems the Phone as a Key feature has been causing issues for many. The Navigator I just got (used) has some issue with that function so I can't even activate the car in the app. However, I don't have any of the issues with being near my garage with my phone so I may just not use the app. You could try deleting the Phone as a Key profile out so you could still stay connected to Sync4 for handfree/Android Auto, etc.

 

[Vics 2024 Black Label]

Seems the Phone as a Key feature has been causing issues for many. The Navigator I just got (used) has some issue with that function so I can't even activate the car in the app. However, I don't have any of the issues with being near my garage with my phone so I may just not use the app. You could try deleting the Phone as a Key profile out so you could still stay connected to Sync4 for handfree/Android Auto, etc.

I don`t use the phone as a key app I feel that`s its not something in my best interest I`m old and I don`t use most of the new technology I disable it because its not necessary or I don`t carte about it.

 

[Black Label]

Anyone having PAAK issues should tell the dealer, if they are too stupid to figure it out, to re-flash the RFA Module. There is an SSM, 50845, for many 2020-2022 models that likely applies to 2023s as well. This solved my PAAK issues on my 2022.