2023 Navigator L Buyback

[harleykesselman]

So Lincoln is buying back my 2023 Navigator L Reserve.


Was in the shop for close to a month. Issues include:

- Rear passenger door does not close properly.
-HUD went dark
- Stereo rattling noise from dash
-Running boards don't always deploy. Computer resets them from Auto to Off.
-Alignment issues.
-Rear massagers weren't hooked up properly, they didn't work.
-Carplay issues.

Not sure what will I do next. Maybe get another. This is my fourth Lincoln buyback in the past few years. (2 Aviators, 1 Corsair and now this). I really do love Lincoln but man the cars themselves are so terribly made.

 

[Tahoe Dave]

This is an amazing post as I'm not clear why after the first buy-back, not to mention the second you stuck with the brand? Mine goes in tomorrow because I'm displeased with the lack of ride quality. If they are unable or unwilling to correct this problem I may need some coaching on buy-back 101!

 

[Auggiesdad]

Surprised the dealership isn't banning you at this point.

 

[dlcorbett]

This is an amazing post as I'm not clear why after the first buy-back, not to mention the second you stuck with the brand? Mine goes in tomorrow because I'm displeased with the lack of ride quality. If they are unable or unwilling to correct this problem I may need some coaching on buy-back 101!

Make sure you drive another one to see if there is a problem with your truck specifically

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[bbf2530]

This is an amazing post as I'm not clear why after the first buy-back, not to mention the second you stuck with the brand? Mine goes in tomorrow because I'm displeased with the lack of ride quality. If they are unable or unwilling to correct this problem I may need some coaching on buy-back 101!

Hi Tahoe Dave. Just a heads up (since I am not entirely aware of the chain of events in your case): Generally speaking, Lemon Law and Manufacturer buybacks usually require some sort of *unfixable* vehicle defect in order to move forward.

If there is no proof or evidence of a vehicle defect, not being happy with the "ride quality" may be a very tough sell for a vehicle owner to get a buyback.

Keep us updated and good luck.

 

[tgara]

Surprised the dealership isn't banning you at this point.

Yes, that plus what are the odds of the same person getting 4 vehicles in a row with defects so extreme that they require buybacks from the manufacturer? Makes me suspicious...

 

[APL Rep]

Hi Tahoe Dave. Just a heads up (since I am not entirely aware of the chain of events in your case): Generally speaking, Lemon Law and Manufacturer buybacks usually require some sort of *unfixable* vehicle defect in order to move forward.

If there is no proof or evidence of a vehicle defect, not being happy with the "ride quality" may be a very tough sell for a vehicle owner to get a buyback.

Keep us updated and good luck.

It’ll be a tough hill to climb for sure. Not to mention the vehicle has to be looked at a few times and spend a considerable amount of time at the dealer before lemon law can even be thought about.

Yes, that plus what are the odds of the same person getting 4 vehicles in a row with defects so extreme that they require buybacks from the manufacturer? Makes me suspicious...

View attachment 18427

NOT saying he is but some people just cannot find perfection in their vehicles. Every little thing becomes a mountain to them. Sometimes though Ford/Lincoln will just tap out and give that squeaky wheel grease to go away.

 

[Auggiesdad]

Yes, that plus what are the odds of the same person getting 4 vehicles in a row with defects so extreme that they require buybacks from the manufacturer? Makes me suspicious...

View attachment 18427

"Oh shit, here comes Gary again." Probably sends toast back at a restaurant.

I have never been treated by a dealer better than at the Lincoln dealership. I could tell the guy was annoyed by my request to test drive the Aviator again to compare the rides, but you could tell he's been coached to say "It's your experience. I'll bring the car around."

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[Tahoe Dave]

Like the rest of you on this thread, I have owned several vehicles and am committed to managing expectations. This is the first "Detroit" vehicle we have owned in decades. Up to now, our SUV's have been full size Range Rovers. This time around, the RR dealers were and still are getting $20K over MSRP. I don't mind paying sticker however, I knew I would be pissed 30 days later if I allowed that! So, we drove them all (BMW, Audi, Lexus etc.) before the Navigator. This is totally my fault as I asked my wife, "take it for a ride and see if you like it..." She drove it on smooth roads, as such was pleased. The problem is on roads that have small and medium imperfections. The Nav simply does not manage those conditions. I'm either going to have to adapt and accept this or, sell/trade and take an inevitable loss. This has never happened before and it may go into my failing well (lessons learned) file.'

 

[harleykesselman]

Yes, that plus what are the odds of the same person getting 4 vehicles in a row with defects so extreme that they require buybacks from the manufacturer? Makes me suspicious...

View attachment 18427

What are you insinuating? I would like nothing more than the cars costing this much money to not be in the shop for months at a time with so many defects. Florida has a 30 day lemon law and as a consumer I am allowed recompense for Lincoln’s issues.

 

[tgara]

What are you insinuating? I would like nothing more than the cars costing this much money to not be in the shop for months at a time with so many defects. Florida has a 30 day lemon law and as a consumer I am allowed recompense for Lincoln’s issues.

I don't disagree on that, but it still seems strange to say the least. Makes me wonder if the issues you are having are due to something else....

 

[Auggiesdad]

What are you insinuating? I would like nothing more than the cars costing this much money to not be in the shop for months at a time with so many defects. Florida has a 30 day lemon law and as a consumer I am allowed recompense for Lincoln’s issues.

I think he is insinuating that there are two options: 1) a manufacturer [3 different factories] has created 4 highly problematic vehicles and delivered them to the same customer or 2) that customer is very overly picky, probably problematic themselves and is abusing the lemon law. I won't assume the odds here.

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[tgara]

I think he is insinuating that there are two options: 1) a manufacturer [3 different factories] has created 4 highly problematic vehicles and delivered them to the same customer or 2) that customer is very overly picky, probably problematic themselves and is abusing the lemon law. I won't assume the odds here.

LOL, I was trying to be a bit more, shall we say, tactful, but since you put it out there, yes, that's what I was insinuating!

 

[harleykesselman]

If the cars are out of service more than 30 days, how is it my fault? I don't control how the service depts manage themselves.

 

[tgara]

If the cars are out of service more than 30 days, how is it my fault? I don't control how the service depts manage themselves.

Are you refusing to pick up your vehicle, threatening the dealer with lawsuits, or otherwise pressuring the dealer service department? Just asking….

 

[harleykesselman]

Are you refusing to pick up your vehicle, or otherwise pressuring the dealer service department? Just asking….

I literally drop the car off, show them the issues, and don’t call or bug them until they tell me it’s ready. Absolutely zero pressure. I am their easiest customer. I have zero control over how long it takes them to fix things.

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[tgara]

I literally drop the car off, show them the issues, and don’t call or bug them until they tell me it’s ready. Absolutely zero pressure. I am their easiest customer. I have zero control over how long it takes them to fix things.

Ok. Then I wonder why you have such bad luck…. It’s so strange, 4 lemons in a row…

 

[Auggiesdad]

Ok. Then I wonder why you have such bad luck…. It’s so strange, 4 lemons in a row…

"I am the easiest customer" is never said by the actual easiest customer. If he isn't the actual problem, he would have dumped Lincoln after the second buyback.

 

[Melissa123]

So Lincoln is buying back my 2023 Navigator L Reserve.


Was in the shop for close to a month. Issues include:

- Rear passenger door does not close properly.
-HUD went dark
- Stereo rattling noise from dash
-Running boards don't always deploy. Computer resets them from Auto to Off.
-Alignment issues.
-Rear massagers weren't hooked up properly, they didn't work.
-Carplay issues.

Not sure what will I do next. Maybe get another. This is my fourth Lincoln buyback in the past few years. (2 Aviators, 1 Corsair and now this). I really do love Lincoln but man the cars themselves are so terribly made.

Wow. I have a new 2023 Navigator L and am having issues also. The running board issue just started, keeps defaulting to OFF. My car clicks constantly when parked in the driveway and I am near it with my phone, when it hasn’t been driven in a day. Tried disconnecting my phone altogether which works sometimes but then when I drive I have to resync if I want to use hands free. The clock is quite loud. Above my right side vent to windshield, it fogs up on a normal day, frequently. I check to make sure I don’t have defrost on, have to use wipers on normal sunny days. My radio stations reset/erase at least once a week. It’s just super annoying. Why spend all this money to be at the dealership every week.
How did you get them to do a buyback?

 

[Melissa123]

Ok. Then I wonder why you have such bad luck…. It’s so strange, 4 lemons in a row…

To be fair- The Navigator I just turned in had a bunch of issues, transmission, computer, lift gate, etc. We only decided to get another because we couldn’t find a comparable sized vehicle in stock and not way over list. My new one is having issues too. It’s frustrating. I don’t think it’s picky at all to expect the vehicle and everything in it to work properly when it is brand new. Whether it’s a $35k or $100k vehicle, it shouldn’t be malfunctioning out of the gate.