2017 Conti driver door creaking

[dmorneau]

I had problems with the Continental that I didn’t post on the forum. Let me clue you in. First was I had moisture in my reverse light. After fighting with Lincoln the light was replaced. Light cost $2360 dollars. I did not have to pay anything. Two weeks later, after washing the car, moisture in reverse light on the opposite side. Light replaced again, no charge, seems to be moisture free so far.
Next my PCM (powertrain control module) went bad. Car would run but wouldn’t move. Towed to dealer 15 days later part replaced. Oh I was only given a loaner for 5 of those days. Next battery light comes on. I’m told these cars have liquid filled motor mounts. One leaked and ruined the wiring harness for the alternator. Once again 10 days before being fixed.
Now it’s my split drivers door that is not covered. Owned the car for 16 months. Understand my frustration?

Absolutely understand. I had a 2017 MKZ reserve and had all kinds of problems. That is why I turned it in early and got a 2019 MKZ that has been virtually problem free. They did replace my right hand mirror assemble because there was plastic coating peeling of just under the painted part of the mirror. Sounds like you have got a lemon. Maybe try to contact the original owner o see what he went through.

 

[dmorneau]

Hi dmorneau. Just to help with your confusion: It seems you are not aware, or did not take into consideration, that the 4 year/50,000 mile New Vehicle Warranty period (and Powertrain Warranty) on a vehicle does not begin until the vehicle is sold to its first owner. That is known as the "In-service date".

Therefore, a 2017 model year vehicle could have sat on the lot until last month before it was first sold. Or it could have been sold to the first buyer sometime in 2018, 2019, 2020, 2021 etc. In all of those cases, the warranty could still be in effect, time wise. So since we do not know when JDH purchased his vehicle, we did not know the answer until we ask the questions.

Hope that information helps.

Good luck.

He just needs to find out the in service date to determine if it is still under warranty. He did say earlier in post #17 he talked to the dealer. It seems there the warranty had expired.

 

[bbf2530]

He just needs to find out the in service date to determine if it is still under warranty. He did say earlier in post #17 he talked to the dealer. It seems there the warranty had expired.

Hi dmorneau. LOL...Yes, so just to keep things in context and the goal posts in one place: Most of us already knew that a vehicle's in-service date needs to be known in order for warranty status to be determined. Knowing it was a 2017 meant nothing.

You stated in post #16 that since it is a 2017, it would be out of warranty. That was not a correct statement, as you now seem to realize.

And post Post #17 was today... after we had asked multiple times since April of 2021...lol...whether it was or was not still within warranty.
And different variations of "They told me it is not covered under warranty" does not verify that a vehicle is out of warranty. It only means they told him his problem, a broken door hinge area, is not "covered". It does not tell us if the vehicle warranty is expired.
For example...If he went in with a flat tire, they would also tell him it is not covered under warranty, but that does not mean the warranty is expired.

Since some of us asked the questions and did not assume the warranty was expired (just because it is a 2017 model), JDH did finally give a partial answer that the Dealer "Told" him the warranty is expired.
For example... in the first few posts, JDH did not seem to be aware his vehicle could still be covered under warranty, even when purchased used.

And just to make it clear...this is not about you JDH, you did nothing wrong. But you should still find out the in-service date for your 2017 Continental, so you will definitively know when your 4 year/50,000 mile New Vehicle Warranty expires/expired, and when your 6 year/70,000 mile Powertrain Warranty expires.

Hopefully we are back in context, the goal posts are back in place, and this thread can get back on track.

Good luck.

 

[dmorneau]

Hi dmorneau. LOL...Yes, so just to keep things in context and the goal posts in one place: Most of us already knew that a vehicle's in-service date needs to be known in order for warranty status to be determined. Knowing it was a 2017 meant nothing.

You stated in post #16 that since it is a 2017, it would be out of warranty. That was not a correct statement, as you now seem to realize.

And post Post #17 was today... after we had asked multiple times since April of 2021...lol...whether it was or was not still within warranty.
And different variations of "They told me it is not covered under warranty" does not verify that a vehicle is out of warranty. It only means they told him his problem, a broken door hinge area, is not "covered". It does not tell us if the vehicle warranty is expired.
For example...If he went in with a flat tire, they would also tell him it is not covered under warranty, but that does not mean the warranty is expired.

Since some of us asked the questions and did not assume the warranty was expired (just because it is a 2017 model), JDH did finally give a partial answer that the Dealer "Told" him the warranty is expired.
For example... in the first few posts, JDH did not seem to be aware his vehicle could still be covered under warranty, even when purchased used.

And just to make it clear...this is not about you JDH, you did nothing wrong. But you should still find out the in-service date for your 2017 Continental, so you will definitively know when your 4 year/50,000 mile New Vehicle Warranty expires/expired, and when your 6 year/70,000 mile Powertrain Warranty expires.

Hopefully we are back in context, the goal posts are back in place, and this thread can get back on track.

Good luck.

I do agree. he never stated the in-service date of the car. I bought mine just as the warranty expired. It was a lease return. I had problems the first week so I was lucky. I did purchase a extended warranty afterwards because time hadn't ran out. Un less his Continental sat on the lot a long time, the warranty is probably gone. The last produced 2017 Continental would be made the first couple of weeks of July 2017. Any dealer can pull up the in-service date for him.

P.S. Did you see the picture in Thread #10. Looks like the wind caught this or somebody flung the door open hard to peal open the metal like that.

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[bbf2530]

I do agree. he never stated the in-service date of the car. I bought mine just as the warranty expired. It was a lease return. I had problems the first week so I was lucky. I did purchase a extended warranty afterwards because time hadn't ran out. Un less his Continental sat on the lot a long time, the warranty is probably gone. The last produced 2017 Continental would be made the first couple of weeks of July 2017. Any dealer can pull up the in-service date for him.

P.S. Did you see the picture in Thread #10. Looks like the wind caught this or somebody flung the door open hard to peal open the metal like that.

Hi dmorneau. Yes, that is the point. We can not determine whether a vehicle is in or out of warranty by model year. A 2017 (or even earlier) model year vehicle could still be well within the 4 year/50,000 mile New Vehicle Warranty if it sat on the lot for a while. This is not uncommon.

Therefore, it is important for a used car buyer to ask their Dealership what the "In-service" date of the vehicle was, so they know when the 4 year/50,000 mile New Vehicle Bumper to Bumper warranty expires/expired, and when the 6 year/70,000 mile Powertrain Warranty will expire.

This is easy for those who buy new, since it is the date we bought the vehicle. However, this is a good lesson for used vehicle buyers. When we buy a used vehicle, it is important to ask the Dealership what the "In-service date" is, and keep it in your records, so we know our warranty limits.

And yes, as mentioned earlier, I agree that it looks like that door was flung open by the wind or some other hard force. So even if that Continental had still been within the 4 year/50,000 mile Bumper to Bumper Warranty, a warranty claim may have been problematic.

Good luck.

 

[JDH]

Hi dmorneau. LOL...Yes, so just to keep things in context and the goal posts in one place: Most of us already knew that a vehicle's in-service date needs to be known in order for warranty status to be determined. Knowing it was a 2017 meant nothing.

You stated in post #16 that since it is a 2017, it would be out of warranty. That was not a correct statement, as you now seem to realize.

And post Post #17 was today... after we had asked multiple times since April of 2021...lol...whether it was or was not still within warranty.
And different variations of "They told me it is not covered under warranty" does not verify that a vehicle is out of warranty. It only means they told him his problem, a broken door hinge area, is not "covered". It does not tell us if the vehicle warranty is expired.
For example...If he went in with a flat tire, they would also tell him it is not covered under warranty, but that does not mean the warranty is expired.

Since some of us asked the questions and did not assume the warranty was expired (just because it is a 2017 model), JDH did finally give a partial answer that the Dealer "Told" him the warranty is expired.
For example... in the first few posts, JDH did not seem to be aware his vehicle could still be covered under warranty, even when purchased used.

And just to make it clear...this is not about you JDH, you did nothing wrong. But you should still find out the in-service date for your 2017 Continental, so you will definitively know when your 4 year/50,000 mile New Vehicle Warranty expires/expired, and when your 6 year/70,000 mile Powertrain Warranty expires.

Hopefully we are back in context, the goal posts are back in place, and this thread can get back on track.

Good luck.

I sure do appreciate everybody’s input. But, let me be clear about this. I have had more aggravation with this car than any car I’ve ever owned. And I’ll bet I have owned more cars (than most people.

I do agree. he never stated the in-service date of the car. I bought mine just as the warranty expired. It was a lease return. I had problems the first week so I was lucky. I did purchase a extended warranty afterwards because time hadn't ran out. Un less his Continental sat on the lot a long time, the warranty is probably gone. The last produced 2017 Continental would be made the first couple of weeks of July 2017. Any dealer can pull up the in-service date for him.

P.S. Did you see the picture in Thread #10. Looks like the wind caught this or somebody flung the door open hard to peal open the metal like that.

Thanks to everyone for their input. This is the first time I’ve ever had to post the numerous issues for a car on a Internet forum. I’ve owned numerous Lincolns in my many years of driving. From a 1973 Mark IV, 3 Town Cars, Mark VIII, Continental, MKZ and this current model of Continental.
The issue with my door is not rare, according to the service mgr at my local Lincoln dealership. Oh I’ve seen them pull all the way thru the door on some customers cars.
So, like he told me, it’s not a dangerous situation so there’s no recall from Lincoln.
Nice to hear considering the sticker on my car is over 70k.
Last but not the least, I’m sure. My rear deck lid is showing signs of corrosion on the outer edges. Nice huh? I live in Pennsylvania and as soon as the spring weather rolls in, this car is gone. No more Lincoln’s for me. German, Japanese even Korean for me.
Thank You and good luck if you own one of these!

 

[bbf2530]

I sure do appreciate everybody’s input. But, let me be clear about this. I have had more aggravation with this car than any car I’ve ever owned. And I’ll bet I have owned more cars (than most people.

Thanks to everyone for their input. This is the first time I’ve ever had to post the numerous issues for a car on a Internet forum. I’ve owned numerous Lincolns in my many years of driving. From a 1973 Mark IV, 3 Town Cars, Mark VIII, Continental, MKZ and this current model of Continental.
The issue with my door is not rare, according to the service mgr at my local Lincoln dealership. Oh I’ve seen them pull all the way thru the door on some customers cars.
So, like he told me, it’s not a dangerous situation so there’s no recall from Lincoln.
Nice to hear considering the sticker on my car is over 70k.
Last but not the least, I’m sure. My rear deck lid is showing signs of corrosion on the outer edges. Nice huh? I live in Pennsylvania and as soon as the spring weather rolls in, this car is gone. No more Lincoln’s for me. German, Japanese even Korean for me.
Thank You and good luck if you own one of these!

Hi JDH. I understand your frustration. And unfortunately, although we are all trying to help, this thread took on a bit of mission creep and got off track a bit.

I would only add that we often hear "The Service Manager (or someone at a Dealership) told me he sees (fill in the blank) quite often". It seems service personnel have a habit of saying things like that. Perhaps to get the heat and bullseye/anger off themselves? Just theorizing.
However, I can honestly say that yours is the first case of this type of door damage that I have seen or heard of on all any/all of the Lincoln/Ford forums I am a member of.
Of course, I also understand that is of little comfort to you.

Concerning the corrosion on the trunk lid: The Corrosion/Rust thorough Warranty is 5 years/Unlimited mileage. So we go back to what the "In-service date" is for your Continental (oh no...lol).
And I can say that this problem is one I have seen a few cases of, and the owners have been able to have it corrected under warranty, if still within the Corrosion Warranty. And don't let the Dealer tell you the panel has to be rusted through. The trunk lid is aluminum, and does not need to be rusted through for warranty coverage.
See here: https://www.lincoln.com/support/how...ge/what-is-the-lincoln-warranty-on-corrosion/

Wish there was more we could have done to help you get a better resolution.

Good luck with whatever you decide to do.

 

[JDH]

Hi JDH. I understand your frustration. And unfortunately, although we are all trying to help, this thread took on a bit of mission creep and got off track a bit.

I would only add that we often hear "The Service Manager (or someone at a Dealership) told me he sees (fill in the blank) quite often". It seems service personnel have a habit of saying things like that. Perhaps to get the heat and bullseye/anger off themselves? Just theorizing.
However, I can honestly say that yours is the first case of this type of door damage that I have seen or heard of on all any/all of the Lincoln/Ford forums I am a member of.
Of course, I also understand that is of little comfort to you.

Concerning the corrosion on the trunk lid: The Corrosion/Rust thorough Warranty is 5 years/Unlimited mileage. So we go back to what the "In-service date" is for your Continental (oh no...lol).
And I can say that this problem is one I have seen a few cases of, and the owners have been able to have it corrected under warranty, if still within the Corrosion Warranty. And don't let the Dealer tell you the panel has to be rusted through. The trunk lid is aluminum, and does not need to be rusted through for warranty coverage.
See here: https://www.lincoln.com/support/how...ge/what-is-the-lincoln-warranty-on-corrosion/

Wish there was more we could have done to help you get a better resolution.

Good luck with whatever you decide to do.

You know what I’m going to do!
Lincoln will be the next car company to disappear. Just like Pontiac, Oldsmobile and Lincoln’s sister company Mercury. Time to unload before the bottom drops out. Then the cars aren’t worth 20% of initial value. Sad but true!

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[bbf2530]

You know what I’m going to do!
Lincoln will be the next car company to disappear. Just like Pontiac, Oldsmobile and Lincoln’s sister company Mercury. Time to unload before the bottom drops out. Then the cars aren’t worth 20% of initial value. Sad but true!

Hi JDH. Since you quoted my last reply, I will take that to mean you no longer need or wish to receive any assistance.

Good luck with whatever you decide to do.

 

[Tseg]

Hi JDH. I understand your frustration. And unfortunately, although we are all trying to help, this thread took on a bit of mission creep and got off track a bit.

I would only add that we often hear "The Service Manager (or someone at a Dealership) told me he sees (fill in the blank) quite often". It seems service personnel have a habit of saying things like that. Perhaps to get the heat and bullseye/anger off themselves? Just theorizing.
However, I can honestly say that yours is the first case of this type of door damage that I have seen or heard of on all any/all of the Lincoln/Ford forums I am a member of.
Of course, I also understand that is of little comfort to you.

Concerning the corrosion on the trunk lid: The Corrosion/Rust thorough Warranty is 5 years/Unlimited mileage. So we go back to what the "In-service date" is for your Continental (oh no...lol).
And I can say that this problem is one I have seen a few cases of, and the owners have been able to have it corrected under warranty, if still within the Corrosion Warranty. And don't let the Dealer tell you the panel has to be rusted through. The trunk lid is aluminum, and does not need to be rusted through for warranty coverage.
See here: https://www.lincoln.com/support/how...ge/what-is-the-lincoln-warranty-on-corrosion/

Wish there was more we could have done to help you get a better resolution.

Good luck with whatever you decide to do.

My sister is a pathologist. In our family she has earned the nickname of Doctor Death. Reason being is if someone in the family has an ailment and calls “the doctor in the family” to get a quick assessment, invariably my sister practically breaks down and cries. “Oh, your head hurts there? It could be a brain tumor that ends in death.”. “Oh you have a sniffle? It is likely that new strain of whatever that ends in death.” And so on. Point being is all day long my sister looks at all kinds of people that had all kinds of ailments that ended in death. Likewise, a dealership spends all day looking at sick cars. I think it is natural for them to say “we see a lot of them”, which means two or three of the thousands of repairs they do looked similar to that. I’m guessing most cars go to the dealership for any repair once every several years or less so while shops see a lemon repeatedly, the don’t see most cars at all.
Other than on a new model, I bet they rarely say, ”We never saw that issue before.”

 

[G-179602]

Believe me I tried everything you’re telling me. I sent a picture of my cracked door to my Lincoln Conceirge. She said it’s not covered. I’m just to fix it myself.

I had the same problem with my 2017. It ended up splitting the metal of the door. I ended up spending about 2,500.00 at a body shop to repair and repaint. I have a family member who has a 2018 that is not starting the same issues that I had. Starts with the creaking sounds and just gets worse. I now have a 2018 black label that is beginning to make noise as well. Seems to be an issue with the door structure or its weight.

 

[dmorneau]

When I open and close my driver door it makes a creaking or crackling sound. Hard to describe, I had it at the dealer and it went away for about a month. Now it’s doing it again. Any ideas?
Thanks

I just put some lithium grease on that plastic guide/stop and the creaking stopped.

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