2025 Navigator disappointment

[aberry1964]

I purchased a 2025 Navigator from Coconut Creek Lincoln in Florida, and the buying experience was terrible but they had the vehicle I wanted. I left the next day for upstate NY and the tires vibrated anytime I went over 65, which I unfortunately didn’t try on the test drive. I called the dealer immediately and they suggested I bring it to a dealer in the area where I was going but the closest dealer is close to 2 hours away. More on the tires in a minute.
The following week my key fobs stopped working and I only had the my Lincoln App on my phone to start the car but that too was down due and update that locked me out of the app. Unfortunately the key fob did open the doors but I clicked the open button twice and all the windows went down and then would not return to the closed position. I called customer service and they suggested I get the car towed to the dealer but like I said it was 2 hours away so I waited until the next day to try someone in the my Lincoln app technical side. Next day the technician for my Lincoln app tried for an hour to get it working and after trying every conceivable option she got it to work through the myFord app. She told me there were many problems after the last update. So now I could drive the vehicle with the phone as a key, but not the key Fobs. After getting the phone a key set up, I went to the car to now find it was filled with pollen from the trees, what a nightmare to clean it out.
I have now been informed to take it the local Ford dealer for reprogramming the key fobs which is great since it’s a few miles away. I mentioned the tire vibration to the Lincoln customer service department and was told some crazy information that I need to 100% verify. I called the local Ford dealer service manager who has no information on the solution and basically said he would need to hear from Lincoln on next steps. So I continue to drive with the seats and steering wheel vibrating. What a great experience, with my $110,000 purchase, lol.
I will report back but the answer I got from Lincoln customer care was mind blowing to say the least.
I will follow up after my visit to the dealer but the tire vibration problem is for real and Lincoln seems to be scrambling. I drove Escalades and GLs for years and I thought this Navigator was going to be above and beyond. So far the biggest new car mistake ever made.
Art Berry

 

[G-563699]

I feel your pain..as I am with my 2021..transmission slipping ..several attempts by the dealer to fix problem..only to be told "it's normal"..absolute regret trusting ford/lincoln..if Ford/Lincoln was in the aircraft business..how many of their planes would have fallen out of the sky due to abysmal quality checks and cutting corners on vehicle manufacturing..

 

[aberry1964]

Lincoln tells me no more 24 inch wheels. They will only sell 22 inch wheels. In the meantime my 24’s shake me out of the vehicle. I have no choice but to drive a $110,000 suv that drives awful. What a shame.

 

[dlcorbett]

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds

Special Service Message 53960 - 2025 Expedition/Navigator - 24 Inch Wheels - Vibrations Felt At Freeway Speeds Some 2025 Expedition/Navigator vehicles equipped with 24 inch wheels from the factory may experience vibrations felt at freeway speeds that have been isolated to the wheel/tire...

www.expeditionforum.com

Just posted today.

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[A Charles 9920]

Really REALLY hard to believe. The scope of incompetency is amazing. Too bad so many go into the research mode AFTER a bad buying decision. Maybe we need a Ralph Nader type guy to get into these problems in a major public sort of way. A "60 Minutes" story might help. The dealer network is clearly aware and IMO have now become participants in the fraud.

 

[APL Rep]

Really REALLY hard to believe. The scope of incompetency is amazing. Too bad so many go into the research mode AFTER a bad buying decision. Maybe we need a Ralph Nader type guy to get into these problems in a major public sort of way. A "60 Minutes" story might help. The dealer network is clearly aware and IMO have now become participants in the fraud.

YOU the buyer are now the beta testers it seems to me. We get untested unproven new tech on vehicles that yields the above.

 

[Commodor56]

Lincoln tells me no more 24 inch wheels. They will only sell 22 inch wheels. In the meantime my 24’s shake me out of the vehicle. I have no choice but to drive a $110,000 suv that drives awful. What a shame.

I have the same issue with by 24 inch wheels on my 2025 Navigator. It would seem that this version should have been built with air suspension. Still waiting to hear back from corporate.

 

[A Charles 9920]

Good luck with that....100 to 1 your never hear back OR that they do nothing.

And while I have not gotten the notice I hear there is yet another recall on a break issue with the Expedition and Navigator and maybe other units as well.

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[Hanyol0]

Pirelli tires? I'm thinking the inserts they use on them just need to be yanked at this point. Heard two techs at different dealerships suggest this as the culprit now.

 

[lee1962]

I have the same issue with by 24 inch wheels on my 2025 Navigator. It would seem that this version should have been built with air suspension. Still waiting to hear back from corporate.

I received a reply from the company that this issue will be updated in the fourth quarter of this year, so could you please let me know what you received?

 

[lee1962]

I purchased a 2025 Navigator from Coconut Creek Lincoln in Florida, and the buying experience was terrible but they had the vehicle I wanted. I left the next day for upstate NY and the tires vibrated anytime I went over 65, which I unfortunately didn’t try on the test drive. I called the dealer immediately and they suggested I bring it to a dealer in the area where I was going but the closest dealer is close to 2 hours away. More on the tires in a minute.
The following week my key fobs stopped working and I only had the my Lincoln App on my phone to start the car but that too was down due and update that locked me out of the app. Unfortunately the key fob did open the doors but I clicked the open button twice and all the windows went down and then would not return to the closed position. I called customer service and they suggested I get the car towed to the dealer but like I said it was 2 hours away so I waited until the next day to try someone in the my Lincoln app technical side. Next day the technician for my Lincoln app tried for an hour to get it working and after trying every conceivable option she got it to work through the myFord app. She told me there were many problems after the last update. So now I could drive the vehicle with the phone as a key, but not the key Fobs. After getting the phone a key set up, I went to the car to now find it was filled with pollen from the trees, what a nightmare to clean it out.
I have now been informed to take it the local Ford dealer for reprogramming the key fobs which is great since it’s a few miles away. I mentioned the tire vibration to the Lincoln customer service department and was told some crazy information that I need to 100% verify. I called the local Ford dealer service manager who has no information on the solution and basically said he would need to hear from Lincoln on next steps. So I continue to drive with the seats and steering wheel vibrating. What a great experience, with my $110,000 purchase, lol.
I will report back but the answer I got from Lincoln customer care was mind blowing to say the least.
I will follow up after my visit to the dealer but the tire vibration problem is for real and Lincoln seems to be scrambling. I drove Escalades and GLs for years and I thought this Navigator was going to be above and beyond. So far the biggest new car mistake ever made.
Art Berry

Lincoln tells me no more 24 inch wheels. They will only sell 22 inch wheels. In the meantime my 24’s shake me out of the vehicle. I have no choice but to drive a $110,000 suv that drives awful. What a shame.

I also bought a Lincoln Neavigator with 2025 24" wheels in May, but the same problem (vibration) occurred, so I brought it to the dealer's shovel and they said there was a problem with the tire. They changed all the tires, but the problem couldn't be solved. When I asked them to bring it back to the dealer shop and return the money or change it to a new car, General Manager of the dealer shop told me to call Lincoln headquarters, and he gave me the phone number of the person in charge of the headquarters and I called the headquarters, and she told me that if I left it to the dealer shop, the engineers at the headquarters could work with the dealer shop engineers to fix it, so I got a message from the dealer shop in two weeks. We will change it to the Yokohama brand tire and try it. A few days later, I received an e-mail saying, "The problem has not been solved and I will keep fixing it." Then, a month later, when I asked if the problem had been solved by saying, "The car is ready, go find the car," they said, "There is nothing we can do anymore." So even the Lincoln headquarters engineers say there is nothing more to do, so I received an e-mail saying, "Take the car, stay and it will be updated in the fourth quarter of this year, so I hope it will be fixed then." Does this make sense? What do you mean you keep driving cars with shaking and vibrating? So I suggestedThen I asked you to change it to a 22 inch wheel and return $3000 for a 24 inch wheel, and your car is built from a 24 inch wheel, so I can't change it. I'm so angry. What do you guys do in this case?

 

[G-155964]

Has anyone swapped out rotors yet?

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[sixstring]

I would make Lincoln buy the car back and get a full refund. Anything else is just silly. Don't let them kick the can down the street. Then it will be too late.

 

[Zegap81]

I also bought a Lincoln Neavigator with 2025 24" wheels in May, but the same problem (vibration) occurred, so I brought it to the dealer's shovel and they said there was a problem with the tire. They changed all the tires, but the problem couldn't be solved. When I asked them to bring it back to the dealer shop and return the money or change it to a new car, General Manager of the dealer shop told me to call Lincoln headquarters, and he gave me the phone number of the person in charge of the headquarters and I called the headquarters, and she told me that if I left it to the dealer shop, the engineers at the headquarters could work with the dealer shop engineers to fix it, so I got a message from the dealer shop in two weeks. We will change it to the Yokohama brand tire and try it. A few days later, I received an e-mail saying, "The problem has not been solved and I will keep fixing it." Then, a month later, when I asked if the problem had been solved by saying, "The car is ready, go find the car," they said, "There is nothing we can do anymore." So even the Lincoln headquarters engineers say there is nothing more to do, so I received an e-mail saying, "Take the car, stay and it will be updated in the fourth quarter of this year, so I hope it will be fixed then." Does this make sense? What do you mean you keep driving cars with shaking and vibrating? So I suggestedThen I asked you to change it to a 22 inch wheel and return $3000 for a 24 inch wheel, and your car is built from a 24 inch wheel, so I can't change it. I'm so angry. What do you guys do in this case?

What are they planning in the 4th quarter ?

 

[lee1962]

What are they planning in the 4th quarter ?

I don't know, according to the mail from Lincoln headquarters."at this time since this is something that our lincoln engineers are currently working on, there is nothing further that the dealership can do to remedy this concern at this time. As I stated, this is an issue that our engineers are working on, and we are expecting an update in quarter 4 of this year. I would recommend keeping in contact with your service advisor regarding when these updates will be available."

 

[Isk]

Just got a 2025 Navigator Black Label and approach to open not working. Would like to know if others have or had this problem and how it was resolved. Tailgate should open as I approach the car with key fob in my pocket or purse but it doesn’t and menu doesn’t show the option. Detroit says all Navigators have this feature. Dealership is trying to correct as they have 2 more on their lot with the same problem. Any feedback is appreciated.

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[Jim4214]

I purchased a 2025 Navigator from Coconut Creek Lincoln in Florida, and the buying experience was terrible but they had the vehicle I wanted. I left the next day for upstate NY and the tires vibrated anytime I went over 65, which I unfortunately didn’t try on the test drive. I called the dealer immediately and they suggested I bring it to a dealer in the area where I was going but the closest dealer is close to 2 hours away. More on the tires in a minute.
The following week my key fobs stopped working and I only had the my Lincoln App on my phone to start the car but that too was down due and update that locked me out of the app. Unfortunately the key fob did open the doors but I clicked the open button twice and all the windows went down and then would not return to the closed position. I called customer service and they suggested I get the car towed to the dealer but like I said it was 2 hours away so I waited until the next day to try someone in the my Lincoln app technical side. Next day the technician for my Lincoln app tried for an hour to get it working and after trying every conceivable option she got it to work through the myFord app. She told me there were many problems after the last update. So now I could drive the vehicle with the phone as a key, but not the key Fobs. After getting the phone a key set up, I went to the car to now find it was filled with pollen from the trees, what a nightmare to clean it out.
I have now been informed to take it the local Ford dealer for reprogramming the key fobs which is great since it’s a few miles away. I mentioned the tire vibration to the Lincoln customer service department and was told some crazy information that I need to 100% verify. I called the local Ford dealer service manager who has no information on the solution and basically said he would need to hear from Lincoln on next steps. So I continue to drive with the seats and steering wheel vibrating. What a great experience, with my $110,000 purchase, lol.
I will report back but the answer I got from Lincoln customer care was mind blowing to say the least.
I will follow up after my visit to the dealer but the tire vibration problem is for real and Lincoln seems to be scrambling. I drove Escalades and GLs for years and I thought this Navigator was going to be above and beyond. So far the biggest new car mistake ever made.
Art Berry

Thanks for posting - I was seriously thinking of ordering a 2026 Black Label but your post is causing me to rethink my plans. Was yours a factory order or was it on the dealers lot?

 

[Isk]

Thanks for posting - I was seriously thinking of ordering a 2026 Black Label but your post is causing me to rethink my plans. Was yours a factory order or was it on the dealers lot?

That is main concern at this point. It was represented to us car had automatic parking feature and then found out it was discontinued at the last minute in 2025 to save money. I have heard the open on approach is being discontinued in 2026. Seems that if it don't work, eliminate it. These features are in all the high end competition. I would look elsewhere for next car. Seriously thinking lemon law if they can't get the open on approach fixed. Had a Navigator years ago and loved it. Without all the bells and whistles working this is not a $115k vehicle in my opinion. Mercedes has had working automatic parking for over 15 years. Why can't Lincoln do it?

 

[dlcorbett]

That is main concern at this point. It was represented to us car had automatic parking feature and then found out it was discontinued at the last minute in 2025 to save money. I have heard the open on approach is being discontinued in 2026. Seems that if it don't work, eliminate it. These features are in all the high end competition. I would look elsewhere for next car. Seriously thinking lemon law if they can't get the open on approach fixed. Had a Navigator years ago and loved it. Without all the bells and whistles working this is not a $115k vehicle in my opinion. Mercedes has had working automatic parking for over 15 years. Why can't Lincoln do it?

Money. I guess ford doesn't think the juice is worth the squeeze. Apparently people get the feature but dont use it.

Have you tried standing or kicking your foot in different spots by the tailgate. Looking at videos, looks like your have to stand behind the tailgate for like 3 sec before it'll register to open.

 

[Zegap81]

That is main concern at this point. It was represented to us car had automatic parking feature and then found out it was discontinued at the last minute in 2025 to save money. I have heard the open on approach is being discontinued in 2026. Seems that if it don't work, eliminate it. These features are in all the high end competition. I would look elsewhere for next car. Seriously thinking lemon law if they can't get the open on approach fixed. Had a Navigator years ago and loved it. Without all the bells and whistles working this is not a $115k vehicle in my opinion. Mercedes has had working automatic parking for over 15 years. Why can't Lincoln do it?

Unfortunately for a large luxury SUV like the size of the Cadillac or Lincoln there isn’t much choice. Like the extended versions I am talking about.