2024 Hybrid Nautilus (Engine Problems)

[dchamb11]

This happened to us yesterday exactly as the OP stated. Dealer says engine is toast and will be sitting for a while till Ford decides what to do. I work for Ford and currently have a F150 hybrid along with the Nautilus and both are at the dealer with issues. Not sure I’m buying another Hybrid.

 

[harleykesselman]

This happened to us yesterday exactly as the OP stated. Dealer says engine is toast and will be sitting for a while till Ford decides what to do. I work for Ford and currently have a F150 hybrid along with the Nautilus and both are at the dealer with issues. Not sure I’m buying another Hybrid.

What is wrong with your powerboost? I am about to get. 24 King Ranch

 

[Houtex]

This happened to us yesterday exactly as the OP stated. Dealer says engine is toast and will be sitting for a while till Ford decides what to do. I work for Ford and currently have a F150 hybrid along with the Nautilus and both are at the dealer with issues. Not sure I’m buying another Hybrid.

Bummer! How many miles on your car? Any symptoms leading up to it?

 

[dchamb11]

What is wrong with your powerboost? I am about to get. 24 King Ranch

Started a couple days ago with a ground fault in one of the outlets, called the dealer and couldn’t get in till next week so in dealing with the Nautilus issue I was on my way to pick my wife up and started getting a more serious High Voltage battery warning and the Pro Power was down. The minute I shut it off I was stuck. I was stranded about an hour waiting on a tow when it reset and I was able drive straight to thedealer, about halfway there I got the same fault

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[dchamb11]

Bummer! How many miles on your car? Any symptoms leading up to it?

2300, my wife said it felt like the engine was running a little rough but seemed like it went away.

 

[dchamb11]

Ford getting serious, got calls on both cars from Ford addressing the issues and wanting to know if I felt the dealership was handling it.

 

[Houtex]

2300, my wife said it felt like the engine was running a little rough but seemed like it went away.

I‘m at 2000 miles. just drove from Texas to Florida, but at times I do feel some feedback in the steering wheel and even the passenger seat once during the drive to Florida. Don‘t know if it’s all in my head or the gauntlet could fall at any moment. To date I think you are the one with the highest mile number that this happened to in this forum.

I don’t keep cars very long because I never want to have a problem on the road. Reliability is the main thing for me, so it sucks to have this issue hovering!

 

[APL Rep]

I think that these are all going to be lemon law cars. I know it's state-depended, but most kick-in at 30-days out of service, and it looks like sourcing and installing a new engine is going to take longer than that. It sucks for those going thru this (understatement, I know), but I'd prefer to unwind my deal and figure out next steps rather than have a replacement engine installed in a new car.

Easy there feller. Ones not sold or delivered are being separated and parked now as we speak. The issue is known and it will be fixed. Replacing injectors is not that difficult at all. If the car is already sold and burning gas it seems to be drive at your own risk for now. If it’s fine when the new parts come in and they are replaced than it will still be fine afterward. All of them are not going to wind up lemons.
For those who have already had issue we are working with them to see what their idea of solution is.
It’s not time to burn our own house down yet.

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[swindler]

I've scheduled our Nautilus for service. I was willing to wait for everything to be addressed before we took it in, but we have a long trip coming up, and I don't want the injector issue lurking during that trip. If they don't have parts, I'll try to get them to let me take the loaner on the trip. I'm okay with taking the risk locally, but not hundreds of miles from home.

 

[Jacyte]

I've schedule our Nautilus for service. I was willing to wait for everything to be addressed before we took it in, but we have a long trip coming up, and I don't want the injector issue lurking during that trip. If they don't have parts, I'll try to get them to let me take the loaner on the trip. I'm okay with taking the risk locally, but not hundreds of miles from home.

There is no current action for the injectors. Its more of a dealer notice for any reported customer concerns. There is no recall or suggested preventative maintenance.

 

[swindler]

There is no current action for the injectors. Its more of a dealer notice for any reported customer concerns. There is no recall or suggested preventative maintenance.

Yeah, you're right @Jacyte. I see mostly clearly now it's only an 'advance notice'. So I suppose those getting engine replacements are being provided suspect injectors that could damage their replacement engine as well.

Damn. I'll see what they say. Maybe I should schedule the pickup the day before we leave.

 

[Jacyte]

Yeah, you're right @Jacyte. I see mostly clearly now it's only an 'advance notice'. So I suppose those getting engine replacements are being provided suspect injectors that could damage their replacement engine as well.

Damn. I'll see what they say. Maybe I should schedule the pickup the day before we leave.

I still wouldn't rule out fuel system contamination as a cause. It wouldn't take much to destroy these injectors... rather than clogging they blow themselves apart due to the high pressure.

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[swindler]

I still wouldn't rule out fuel system contamination as a cause. It wouldn't take much to destroy these injectors... rather than clogging they blow themselves apart due to the high pressure.

Astute. Can you explain to me why this is a hybrid issue? Why would the injectors be different?

 

[hinckley]

Easy there feller. Ones not sold or delivered are being separated and parked now as we speak. The issue is known and it will be fixed. Replacing injectors is not that difficult at all. If the car is already sold and burning gas it seems to be drive at your own risk for now. If it’s fine when the new parts come in and they are replaced than it will still be fine afterward. All of them are not going to wind up lemons.
For those who have already had issue we are working with them to see what their idea of solution is.
It’s not time to burn our own house down yet.

This issue has been discussed here for over two weeks. Cars have already been in the shop for at least that long, not waiting for new injectors, but waiting for new engines.

Hopefully, this problem is not universal for all hybrid vehicles. The customer satisfaction program will determine whether there was just a bad batch of injectors. And based on the many hybrid owners on this forum that have not experienced a problem, that's pretty good bet/hope.

I never intended to say that all '24 hybrids sold would end up being lemon lawed. I understand how that could have been construed. But I do believe that all '24 hybrids with this problem will be out of commission for more than 30 days waiting on an engine replacement, and that will make them candidates for lemon law buy-backs in most states.

 

[Jacyte]

Astute. Can you explain to me why this is a hybrid issue? Why would the injectors be different?

It might not be hybrid only. Or maybe the batch was used during hybrid production. Could also be an assembly procedure that was wrong or incorrectly performed. The direct injection injector P/N is P2GZ9F593B for both the hybrid and non hybrid.

 

[Steve_C]

....... Dealer says engine is toast and will be sitting for a while till Ford decides what to do...........

Ford getting serious, got calls on both cars from Ford addressing the issues and wanting to know if I felt the dealership was handling it.

Dealer says they are waiting for Ford Corporate to decide, and Ford Corporate wants to know how you feel dealer is handling the situation?
When you say Ford Corporate called you to address issues, are they committing to a plan to resolve your issues?

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[markfm]

It might not be hybrid only. Or maybe the batch was used during hybrid production. Could also be an assembly procedure that was wrong or incorrectly performed. The direct injection injector P/N is P2GZ9F593A for both the hybrid and non hybrid.

Would the injectors on the turbo version of the engine, used in the hybrid, be running at higher pressure than the non-turbo version? Perhaps a part that was good enough for that application couldn't handle the load?

 

[Houtex]

I still wouldn't rule out fuel system contamination as a cause. It wouldn't take much to destroy these injectors... rather than clogging they blow themselves apart due to the high pressure.

I’ve been putting 93 Octane in my tank since I got it, mostly because of this issue. I’m not mechanically inclined, but I figure better gas can’t hurt.

 

[Houtex]

It might not be hybrid only. Or maybe the batch was used during hybrid production. Could also be an assembly procedure that was wrong or incorrectly performed. The direct injection injector P/N is P2GZ9F593B for both the hybrid and non hybrid.

And we do have one case in the forum from a non-hybrid owner, but the customer satisfaction program is written for the hybrids exclusively.

 

[Jacyte]

Would the injectors on the turbo version of the engine, used in the hybrid, be running at higher pressure than the non-turbo version? Perhaps a part that was good enough for that application couldn't handle the load?

There is no non-turbo variant of the 2.0L. These same injectors are used on the 3 cylinder 1.5L, 2.0L and 2.3L EB engines. The hybrid I believe has higher output and may run slightly higher pressure. The 2.3L likely runs higher pressure than them both.