Beware Lincoln Concierge Tow Service

[Norms1stTC]

If that was the case those were pretty stupid criminals.

I can not think of a more difficult place to access the vehicle via the drivers door than the front edge where the hinges are located. It would have been far easier, quicker and quieter to find a heavy sharp object to break the glass.
For less than $10 the item pictured can be bought on Amazon will break the glass with one blow.

Action

You ever been to Camden,Trenton, or Asbury Park, what about Newark ? Well I have, and believe me, there are some serious dummies out there. No joke, I once saw a dude drive through a bunch of 4160v high voltage downed wires that were barricaded with plastic orange barrels to get to a 5 guys burger with 3 kids in the car while I was working out there through Hurricane Sandy ! We were all like , WTF ???? Those burgers must be amazing !!!

 

[Action]

It appears to me that some one drove into the vehicle and pushed into the last few inches of the fender and pulled out the door. If someone pried on the door, it was vandalism not a goal to break in.

And It doesn't really matter as the insurance company of vehicle owner will be making the decisions as to responsibility and repair.

Action

 

[moose66]

I agree with Action. Prying makes no sense. If they had something that could do that damage, then they had plenty to break the glass. I'm still trying to decipher the pictures. Maybe the door was opened on or near a post. But then it looks like an attempt was made to straightened.

 

[wrb1000]

Yeah, apparently this happened in New Jersey, and with the well-known high crime rate there someone probably tried to get into the car between pickup and drop off at the dealer.

Ugh, what a mess. This was not a break-in attempt. I vote to say that the door was forced open past its stop. No one would pry the door open on the hinge side, that doesn't make sense. My guess would be that the door was open and the tow truck operator was pulling it up onto the flatbed and the door struck the side of the pickup truck ramp or some other solid object. He stopped it in time (heard the crunch) not to rip the door off. The towing company is 100% liable. That's going to be one expensive job.

______________________________

Help support this site so it can continue supporting you!

 

[tgara]

If that was the case those were pretty stupid criminals.

You're repeating yourself... But yes, it could have been that someone drove into it. Or it was vandalism. Who knows? Someone's insurance will cover it, but the issue now is whose insurance will take the hit!

 

[peterk9]

Ugh, what a mess. This was not a break-in attempt. I vote to say that the door was forced open past its stop. No one would pry the door open on the hinge side, that doesn't make sense. My guess would be that the door was open and the tow truck operator was pulling it up onto the flatbed and the door struck the side of the pickup truck ramp or some other solid object. He stopped it in time (heard the crunch) not to rip the door off. The towing company is 100% liable. That's going to be one expensive job.

To me it looks like the pry marks were made after the damage. Just guessing though about the marks but they are definitely different than the rest of the damage.

Peter

 

[RedHoncho]

Since you have the text message make certain you take a screenshot of that text message. This will have the text message in two places and will also make it easier to email the text to the insurance company.

Do you know if the tow truck was a flatbed tow truck? If it was, it appears someone may have had the driver's door open when they were backing the vehicle up and the driver's door struck a fixed object causing the damage to the door and the fender.

Best of luck in getting this resolved. That has to be truly frustrating.

 

[MrRobusto]

Ugh, what a mess. This was not a break-in attempt. I vote to say that the door was forced open past its stop. No one would pry the door open on the hinge side, that doesn't make sense. My guess would be that the door was open and the tow truck operator was pulling it up onto the flatbed and the door struck the side of the pickup truck ramp or some other solid object. He stopped it in time (heard the crunch) not to rip the door off. The towing company is 100% liable. That's going to be one expensive job.

You are correct . When I originally contacted Lincoln it was because I received a message that car went into “ Sleep Mode “. Opened the door and no power . The door latch wouldn’t engage . Called Lincoln and explained all that when they set up the tow I explained that the door would not latch . That is the reason I told them not to come after 5:00 PM cause I wanted to be there to make your the wrecker knew about the door problem .
The damage was caused by the door being forced open violently past the stopping point bar that controls how far the door can open .With enough force the door will fold before the metal bar gives out .
Lincoln supposedly investigated and told me that none of their on call wreckers said they took the car .Thats how they weaseled out of paying the for the damage after leading me on that it would be covered . They arranged everything yet are responsible for nothing .

______________________________

Help support this site so it can continue supporting you!

 

[moose66]

So wait, you called for the assistance number for Lincoln to schedule a tow, the vehicle was towed (assuming to a location you designated), and now Lincoln assistance is saying they have no record of anyone they do business with towing the vehicle? Wow. Then how did the vehicle get to where it did? Who towed it there, and how would they have known to tow it to that very location? Unless of course, you didn't specify where you wanted it towed and it was towed to the nearest Lincoln dealership. Strange. Good luck!

 

[MrRobusto]

So wait, you called for the assistance number for Lincoln to schedule a tow, the vehicle was towed (assuming to a location you designated), and now Lincoln assistance is saying they have no record of anyone they do business with towing the vehicle? Wow. Then how did the vehicle get to where it did? Who towed it there, and how would they have known to tow it to that very location? Unless of course, you didn't specify where you wanted it towed and it was towed to the nearest Lincoln dealership. Strange. Good luck!

Lincoln set the whole thing up with their tow and a dealership that was local to where I was on vacation in New Jersey , I live in Florida .
Yes Lincoln doesn’t know who took the car if you can believe that

 

[peterk9]

Lincoln set the whole thing up with their tow and a dealership that was local to where I was on vacation in New Jersey , I live in Florida .
Yes Lincoln doesn’t know who took the car if you can believe that

Somebody is going to get the tow bill. I'm guessing they should be able to trace that back to the tow company. Wouldn't the dealership to which it was towed have had to sign or acknowledge receipt of the vehicle?

Peter

 

[inmanlanier]

WAD (we are doomed)

______________________________

Help support this site so it can continue supporting you!

 

[Action]

It was likely an after hours tow and drop.
The tow company has already billed the dealership.

I wonder where the keys are?

The damage would be something that the vehicle owners insurance company will step in and make the decisions. There is no deductable for this scenario unless there is no insurance coverage.

Action

 

[Action]

WAD (we are doomed)

 

[MrRobusto]

Somebody is going to get the tow bill. I'm guessing they should be able to trace that back to the tow company. Wouldn't the dealership to which it was towed have had to sign or acknowledge receipt of the vehicle?

Peter

Was delivered after business hours , The Perfect Storm of events and Lincoln weaseled out of paying

 

[peterk9]

Was delivered after business hours , The Perfect Storm of events and Lincoln weaseled out of paying

Small claims court.

______________________________

Help support this site so it can continue supporting you!

 

[bbf2530]

Was delivered after business hours , The Perfect Storm of events and Lincoln weaseled out of paying

Hi MrRobusto. Yes, Lincoln and the Dealership certainly seem to be trying to absolve themselves of any liability in this case.

However as others have mentioned...Unless the tow company dropped it off and never invoices/charges Lincoln (in order to avoid the damage claim), Lincoln knows who towed it because they were billed by someone to tow it.

There are also security cameras all over modern Dealerships and their lots nowadays. So the Dealership determining who towed shouldn't take Sherlock Holmes and Columbo to figure out. All they need to do is check the security footage from that evening. unless of course, they are protecting someone.

I realize you have probably tried all of these options, just trying to come up with thoughts to help you get to the bottom of this.

Good luck.

 

[Action]

In order to go to small claims, you have to know who caused the damage.
Small claims court typically has a limit on damage. I am not a body guy and it looks like that limit has been exceeded.
And small claims may not hear cases where there is insurance coverage.

Assuming there is insurnace coverage, the insurnace companies are fully aware of how to take legal action

Action

 

[tgara]

The tow company seems to be at fault and I’ll bet there is an indemnification clause in the agreement between Lincoln and their service contractors (like this tow company) that absolves Lincoln of any fault on damage, screw ups, delays, etc. Going after Lincoln in this case is a fool’s errand imho.

 

[MrRobusto]

The tow company seems to be at fault and I’ll bet there is an indemnification clause in the agreement between Lincoln and their service contractors (like this tow company) that absolves Lincoln of any fault on damage, screw ups, delays, etc. Going after Lincoln in this case is a fool’s errand imho.

There is no Tow Company . I contacted Lincoln Concierge I was away on vacation far from home . They took care of everything found a dealership in my general area and set up a tow with their on call . The car was taken without me being there as I had told Lincoln when this was set up . When the damage was reported to Lincoln they led me to believe they would handle it . Two weeks went by and then they said they could not identify the road service who took my car . How ridiculous is that ? I do nothing wrong , besides contacting Lincoln , then get stuck with the bill