Leaking oil pan - 2020 Continental 3.L

[jhartz]

After hassling with my dealer (Cavalier Lincoln) who never has loaners, can't keep valet drivers, I take it in last Saturday for the annual service and a VA State inspection. I have a 9:00 appointment. Three hours later the twenty minute job is done. Tuesday, I turn into my driveway and notice oil (in front for when I drove in, towards the back when I backed in). I call the dealer: no valet, can't send a truck to take it in; no loaner; can't get to it for a week (Thanksgiving having replaced Covid as the duty excuse); but they will send out a Ford mobile service truck, next day. He arrives, determines the plastic oil plug is broken; doesn't have one (they evacuate the oil on the Eco engines instead of draining). Call the dealer and arrange for me bringing it in Friday (yesterday). Drop all guests off at the airport, hit the dealer. Thirty minutes, they have changed the oil and the pan plug. Come out this morning to blow leaves away. IT IS STILL LEAKING. Just a guess, they broke the pan (or maybe once again over tightened the plug -- just click it!). Can't get to it until Monday (maybe), no loaners. No manager on duty to yell at. I reminded them this is their car; it is a lease. Second Continental lease; on both cars only issues have been a couple of nails and the door handles on the 2017. And Concierge is useless -- dealer should resolve! Two blocks away, a BMW dealer that I have bought three cars from . . .

For now: Rant complete

 

[hrayj]

Just another example of missed promised and guarantees. Join the crowd. . Like me Think of the service when ready to buy another a replacement vehicle!

 

[Action]

Just another example of missed promised and guarantees. Join the crowd. . Like me Think of the service when ready to buy another a replacement vehicle!

By the dealership!?
You went to that dealership too?

Owner takes vehicle in for a service and leaves with a leak. Brings it back and it still leaks. Hmm

Yeah, guess may be one should avoid that dealership

Action

 

[jhartz]

Probably: but it is the only dealer in the local Norfolk VA area. If they have broken the oil pan, it becomes a Lincoln warranty issue to repair; if it is an installation of the plug (apparently common), maybe my local AAA shop can fix. going forward, their manager is suppose to call me . . . .

My sense is their tech (maybe) doesn't understand these Ecoboost oil plugs are finger tighten (one click). If they can stop the leak, it will go another year without changing the oil and the lease will end in October . . . too bad, because it is a really sweet ride with only 12,500 miles after two years.

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[Action]

My reply was more directed at hrayj's post of missed promises and guarentees. (by Lincoln Motor Company)

The vehicle was delivered with no leaks. After it was serviced it now leaks. As you say, either lack of training on the tech that did the oil change. Or the tech was careless. Not a manufacturing problem.

It is a problem for you! (jhartz) And in any case the servicing shop should step up and handle the problem.

Action

 

[jhartz]

Closing this thread, hopefully: third time is a charm

Service Manager called yesterday, apologizes, promises to personally review and supervise; sends an Aviator (don't care for it, much) loaner, picks up the Reserve. Three hours later: car's returned.

'Customer request that we reinvestigate concern from last visit'

"Verified customer concern. Found the oil drain plug O-ring seeping oil out. Removed and installed a new drain plug and performed an oil change. Checked for leaks and found no leaks. All Okay."

First light, checked this morning: no leakage.

What happened? Can only guess: both times, may have used the same pan plug; might have over tightened first time and broke the plug; didn't grease the O-ring? Don't know, but the mention of a new drain plug indicates . . .

This is an issue with both the 2.7 and 3.0 Ecoboost engines.

 

[MarkX]

Probably: but it is the only dealer in the local Norfolk VA area. ...

A Ford dealer could undoubtedly handle it.

 

[jhartz]

Next time, if I keep the car after lease term. Interestingly enough, because of "covid personnel issues" dealer has not been able to supply loaners nor valet, so I took it to a new Valvoline quick change nearby, last Feb. Kid running the team tells the guy dumping the oil, "you must use a new plug, these fuckers leak and if this one comes back with a leak it is coming out of your pay! Got it?"
Come July, not wanting to give the dealer another opportunity to excel, I take it back to the Valvoline shop: this time the lead says he doesn't have a plug; calls up the street to the next Valvoline place, which does have a plug. PLUGS ARE CRITICAL. Local Ford dealer has a great rep.

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