Is there a way for me to determine if a technical Service Bulliten fix has been applied

[justray]

I have a 2017 Lincoln MKC Black Label.

I have identified (via the Internet) a technical service bulletin that I believe, if applied, will fix an issue my car is experiencing.

Is there a way for me to check and see if this technical service bulletin might already have been applied ?
And if so, how ?

Thanks

 

[A7thson]

Other than provide the vin to the service department?

 

[bbf2530]

I have a 2017 Lincoln MKC Black Label.

I have identified (via the Internet) a technical service bulletin that I believe, if applied, will fix an issue my car is experiencing.

Is there a way for me to check and see if this technical service bulletin might already have been applied ?
And if so, how ?

Thanks

Hi justray. Yes. The easiest way would be to simply ask your Service Advisor at your Lincoln Dealership...Unless someone here has access to the Ford OASIS system.

Out of curiosity, what is the issue you are having, and what is the TSB number you are inquiring about?

Some other things to keep in mind: TSBs do not necessarily extend warranty coverage. In fact in many/most cases, they do not, unless expressly stated so in the TSB. The exception can be if the vehicle owner had the vehicle in for the issue, while it was still within the warranty period and the TSB was released later.

Let us know, and good luck.

 

[Action]

If the TSB was done under warranty it will be in OASIS.
If it was done on a customer paid basis, the answer is not likley. Unless you have access to all of the retail service history. Say all the work was done at the same dealership. (Not an outside shop)
Some techs used to use a sticker under the hood. But that was rare too.

Action

______________________________

 

[justray]

Thanks for the very quick replies.

The issue:
Frequently, the navigation app will display an icon that reads GPS with a circle around it and a line through it. And of course navigation no longer works. (See attachment)

Additionally, in progress phone calls will drop.

The temporary fix for the GPS issue is to pull over, stop the engine, start the engine and then perform a warm reset. (See attachment)

Once done, things work for a while but then repeat themselves.

The service bulletin I found was 20-2255. (but there probably is a newer number by now.)

My Lincoln Dealership has not been able to replicate the issue when the MKC has been in for service. (I'm unsure how hard they really tried.)

Their latest suggestion is that I pay $1555.00 to replace the Sync3 Accessory Interface Protocol Module.

But of course if it doesn't fix the issue, I'm out the $1555.00. (I guess that's how most Dealerships work isn't it ?)

I was thinking maybe the service bulletin, when applied, might fix the issue.

So, I was trying to see if I could see if it had already been applied to my MKC.

 

[A7thson]

And what does the tsb do to correct it?

 

[justray]

From my understanding (after reading it), the TSB is a software update to the Sync3 Accessory Interface Protocol Module.
So that maybe it would noy have to be removed and replaced.

 

[A7thson]

Is your sync up to date? I've also read doing a reset on the AIPM with forscan can correct a lot of issues, but I have no personal experience with that.

______________________________

 

[bbf2530]

Thanks for the very quick replies.

The issue:
Frequently, the navigation app will display an icon that reads GPS with a circle around it and a line through it. And of course navigation no longer works. (See attachment)

Additionally, in progress phone calls will drop.

The temporary fix for the GPS issue is to pull over, stop the engine, start the engine and then perform a warm reset. (See attachment)

Once done, things work for a while but then repeat themselves.

The service bulletin I found was 20-2255. (but there probably is a newer number by now.)

My Lincoln Dealership has not been able to replicate the issue when the MKC has been in for service. (I'm unsure how hard they really tried.)

Their latest suggestion is that I pay $1555.00 to replace the Sync3 Accessory Interface Protocol Module.

But of course if it doesn't fix the issue, I'm out the $1555.00. (I guess that's how most Dealerships work isn't it ?)

I was thinking maybe the service bulletin, when applied, might fix the issue.

So, I was trying to see if I could see if it had already been applied to my MKC.

Hi justray. Reading the TSB, it looks as though this could be a possible fix for your problem. It was released in August of 2020.

If you had your vehicle in for this problem at any time after that, it should have been applied. But that is no guarantee it was. And if you had your vehicle in for this issue before or after that date, and while still within warranty, and it was not applied, you would have a good case to have it applied for free now.
If that is the case, and the Dealer still wants to charge you for applying the TSB, call Lincoln Concierge and plead your case.

If the TSB was applied and the Service Department did their job correctly, it would be noted in the Ford OASIS system. Therefore, the easiest way to find out if it was or was not would be to contact/ask your Service Advisor, in the Service Department at your Lincoln Dealership.

I always recommend stopping by if possible, since we tend to get better service when dealing face to face. If it was performed, you have your answer and it did not help. If it was not, it should only run about 1 hours labor, and would be far less expensive to try the TSB than to replace the APIM.

But as stated above, you may have recourse to have this performed for free, if necessary.

I attached the TSB below, for others to see.

Keep us updated and good luck.

 

[justray]

Hi justray. Reading the TSB, it looks as though this could be a possible fix for your problem. It was released in August of 2020.

If you had your vehicle in for this problem at any time after that, it should have been applied. But that is no guarantee it was. And if you had your vehicle in for this issue before or after that date, and while still within warranty, and it was not applied, you would have a good case to have it applied for free now.
If that is the case, and the Dealer still wants to charge you for applying the TSB, call Lincoln Concierge and plead your case.

If the TSB was applied and the Service Department did their job correctly, it would be noted in the Ford OASIS system. Therefore, the easiest way to find out if it was or was not would be to contact/ask your Service Advisor, in the Service Department at your Lincoln Dealership.

I always recommend stopping by if possible, since we tend to get better service when dealing face to face. If it was performed, you have your answer and it did not help. If it was not, it should only run about 1 hours labor, and would be far less expensive to try the TSB than to replace the APIM.

But as stated above, you may have recourse to have this performed for free, if necessary.

I attached the TSB below, for others to see.

Keep us updated and good luck.

 

[justray]

I'll stop in the Dealership tomorrow and see if they have time to talk with me.

Thanks for considering my issue.