Aviator 2023 Screen does not turn on

[PhxAviator2023]

I have a new 2023 Aviator, the screen stopped working a month ago, called 2 dealers their wait time is 90 days.

Any remedy will be appreciated. I am really upset at Lincoln, how a new car has clitches.

Thank you

 

[Lexxicat]

What build of Sync is installed? If it’s 22159, that could be the problem. Have you tried a soft or hard reset.

 

[bbf2530]

I have a new 2023 Aviator, the screen stopped working a month ago, called 2 dealers their wait time is 90 days.

Any remedy will be appreciated. I am really upset at Lincoln, how a new car has clitches.

Thank you

Hi PhxAviator and welcome to the Lincoln Forums. Sorry to hear you are having issues with your new Aviator. It is always a frustrating experience.

While I am not sure how successful/helpful it will be, you can try a SYNC Master Reset. The procedure instructions for your particular vehicle are located in your Owners Manual.

Unfortunately, I state I am not sure how successful/helpful it will be because with issues like this, it is very possible you will need components replaced, such as the APIM etc, or possibly the screen itself. But that is all blind Internet guessing, so do not panic due to this information.

I am sure others will jump in with more advice, so keep us updated and good luck.

 

[PhxAviator2023]

What build of Sync is installed? If it’s 22159, that could be the problem. Have you tried a soft or hard reset.

Where will I find that info about the sync?
How do you do a soft or had reset?
The screen turns on some times and only feature that works is if you hit the camera button or the massage button.

Thank you for your reply

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[tgara]

Yeah, the Aviators are plagued with electrical and computer problems. Its been well documented here and elsewhere.

My guess is that the APIM (Accessory Protocol Interface Module) is FUBAR. Sadly, it's a common scenario for symptoms like the blue screen, and especially the vehicles built at the UAW-run Chicago plant like the Aviator and Explorer. Take it to the dealer and tell them to pull codes related to APIM and either reflash or replace the APIM. The bad news is that because so many of the OEM units in the cars are defective, the APIM unit is on worldwide backorder big-time so you if you need a new one, you probably won't get your issues resolved until some time in 2024 or 2025.

 

[Lexxicat]

Soft reset

How do I perform a SYNC®* module reset?

1. Select Radio.
2. Hold the Power button (center of the volume knob) + the Right-Seek button at the same time for up to 5 seconds.
3. The display will indicate when the module is resetting. You may then release the buttons.

Look at manual for Factory reset.

last I knew APIM back order was 4 weeks or so. One was ordered for me in August. I didn’t need it, as my issue was the sync build. My FL dealer confirmed 3-4 weeks ago, when I was discussing my situation at a ME dealer this summer.

 

[G-634877]

Soft reset

How do I perform a SYNC®* module reset?

1. Select Radio.
2. Hold the Power button (center of the volume knob) + the Right-Seek button at the same time for up to 5 seconds.
3. The display will indicate when the module is resetting. You may then release the buttons.

Look at manual for Factory reset.

last I knew APIM back order was 4 weeks or so. One was ordered for me in August. I didn’t need it, as my issue was the sync build. My FL dealer confirmed 3-4 weeks ago, when I was discussing my situation at a ME dealer this summer.

wow that is scary, a new car having main parts going bad, is there a lemon law policy, bought it in GA in MAY and reported the issue to the dealer in Oct. To further add insult to injury, the dealership has a 90 day wait for a loaner car, they said it will take 10 to 15 days to fix.
I called Lincoln they cannot help with any loaner car/rental car.

 

[tgara]

My girlfriends never ask me to do a soft reset….

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[APL Rep]

It’ll be difficult to do a master reset if screen is not working as that’s where all the controls you need are.

 

[peterk9]

Where will I find that info about the sync?
How do you do a soft or had reset?
The screen turns on some times and only feature that works is if you hit the camera button or the massage button.

Thank you for your reply

Welcome to the Forum.
Before doing a Master Reset, you should attempt to see which version of Sync 3 you have installed. The latest is 23188. To do that you would have to be able to get into the screen and 'Settings'
y any chance, does your vehicle have the 360 Rearview Camera recall open on it?

Peter

 

[moose66]

Welcome to the Forum.
Before doing a Master Reset, you should attempt to see which version of Sync 3 you have installed. The latest is 23188. To do that you would have to be able to get into the screen and 'Settings'
y any chance, does your vehicle have the 360 Rearview Camera recall open on it?

Peter

Similar to post #8, if the screen is not operational, how can they see anything on it? Might just want to blindly try the reset. You won't be able to see if it works, until it does or doesn't work.

 

[peterk9]

Similar to post #8, if the screen is not operational, how can they see anything on it? Might just want to blindly try the reset. You won't be able to see if it works, until it does or doesn't work.

That is why I mention "attempt", as it is mentioned the screen turns on sometimes.
Waiting 90 days for an appointment is unheard of around here. I can usually get on in less than 2 weeks. I had an issue with a tire losing air and they were able to squeeze me in the same day.

Peter

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[peterk9]

It’ll be difficult to do a master reset if screen is not working as that’s where all the controls you need are.

I think disconnecting the negative battery cable for a few minutes may accomplish the same thing.

Peter

 

[EcoBrick Bob]

I had a similar issue recently with my 2023 Reserve that was built in late Feb. The Navigation became glitchy when car was turned off and then restarted a few minutes later. Got worse and worse over about a month. Finally had the issue where screen was totally blank when starting car.

If your backup camera is working then there is nothing wrong with the screen,. If the screen won't show the backup views, then your screen has failed and you have to have a Lincoln Dealer fix it. I would talk to a Lincoln Concierge representative and they might be able to get you a quicker appointment.

My issue was the Sync Version 22159 which I determined was installed when I went to the Sync 3 update site. When I updated to the latest version using a USB stick, and downloading it from the Sync 3 updates site, all my problems went away. If you go to that site and put in your VIN #, it will tell you which Sync version your car is currently using. If it isn't the latest #23188 version, that's very likely the problem. Once you have the 23188 version downloaded to USB stick, plug it into the slot in the console slot below the sliding door next to the driver's seat. It should automatically start downloading. It takes a while and your Aviator needs to be running the whole time.

Good Luck!!

 

[EcoBrick Bob]

I have a new 2023 Aviator, the screen stopped working a month ago, called 2 dealers their wait time is 90 days.

Any remedy will be appreciated. I am really upset at Lincoln, how a new car has clitches.

Thank you

Where are you located and where did you purchase your Aviator? I bought mine from Coconut Point Lincoln (Pompano area) Florida. They never serviced it before the sale, and the Entertainment Amplifier was not working and had to be replaced. Because I live in Naples, 110 miles west, they blew me off when I called them with the problem, and told me to go to the Naples Lincoln Dealer. I went there, and after begging, they let me leave it, my wife picked me up in our Vette, and a week later it was fixed. They were great!! Only reason it took a week was the part had to be ordered.Wanted to buy locally, but 2 nearest dealers had no inventory at the time.

I traded in a 2020 Explorer ST, that had some recalls outstanding, for which the Naples Ford dealer quoted me a 90 day wait time too.
Interestingly, the Explorer also had issues when I went to pick it up, again a couple hours away. Never got to drive it, until they delivered it to us, 3 days later. Ford Motor Co. definitely has quality issues these days, especially the ones being built in Chicago.... Owning a business in Illinois, leads me to believe that it's not just Chicago, but actually an issue in all of Illinois!

 

[APL Rep]

Where are you located and where did you purchase your Aviator? I bought mine from Coconut Point Lincoln (Pompano area) Florida. They never serviced it before the sale, and the Entertainment Amplifier was not working and had to be replaced. Because I live in Naples, 110 miles west, they blew me off when I called them with the problem, and told me to go to the Naples Lincoln Dealer. I went there, and after begging, they let me leave it, my wife picked me up in our Vette, and a week later it was fixed. They were great!! Only reason it took a week was the part had to be ordered.Wanted to buy locally, but 2 nearest dealers had no inventory at the time.

I traded in a 2020 Explorer ST, that had some recalls outstanding, for which the Naples Ford dealer quoted me a 90 day wait time too.
Interestingly, the Explorer also had issues when I went to pick it up, again a couple hours away. Never got to drive it, until they delivered it to us, 3 days later. Ford Motor Co. definitely has quality issues these days, especially the ones being built in Chicago.... Owning a business in Illinois, leads me to believe that it's not just Chicago, but actually an issue in all of Illinois!

Coconut Creek is a shell of what they used to be
Island Lincoln is a good place. We do business with them often.
Hit me up next time you’re looking for a vehicle. I’ll help you or at least keep them honest.

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[PhxAviator2023]

I had a similar issue recently with my 2023 Reserve that was built in late Feb. The Navigation became glitchy when car was turned off and then restarted a few minutes later. Got worse and worse over about a month. Finally had the issue where screen was totally blank when starting car.

If your backup camera is working then there is nothing wrong with the screen,. If the screen won't show the backup views, then your screen has failed and you have to have a Lincoln Dealer fix it. I would talk to a Lincoln Concierge representative and they might be able to get you a quicker appointment.

My issue was the Sync Version 22159 which I determined was installed when I went to the Sync 3 update site. When I updated to the latest version using a USB stick, and downloading it from the Sync 3 updates site, all my problems went away. If you go to that site and put in your VIN #, it will tell you which Sync version your car is currently using. If it isn't the latest #23188 version, that's very likely the problem. Once you have the 23188 version downloaded to USB stick, plug it into the slot in the console slot below the sliding door next to the driver's seat. It should automatically start downloading. It takes a while and your Aviator needs to be running the whole time.

Good Luck!!

Thank you all for your insight. The screen turned on today, and I could check the version it's 22251 build, but just as an FYI, i found that we can also find the version on the lincoln Way app, it will tell you your version, so I dint really have to have my screen on.
Now I have to find a 32GB stick, dowload the update and into the USB stick and then upload it in the car, tried to connect the wifi to the car and do it that way, it did not work after leaving the car on for 1.5 hrs.

Spoke to tech support they said the build I am on has a lot of issues.

Will update soon, thank you

 

[peterk9]

Thank you all for your insight. The screen turned on today, and I could check the version it's 22251 build, but just as an FYI, i found that we can also find the version on the lincoln Way app, it will tell you your version, so I dint really have to have my screen on.
Now I have to find a 32GB stick, dowload the update and into the USB stick and then upload it in the car, tried to connect the wifi to the car and do it that way, it did not work after leaving the car on for 1.5 hrs.

Spoke to tech support they said the build I am on has a lot of issues.

Will update soon, thank you

You don't have to have the vehicle ON in order for a WiFi update. As long as it is in range and has a good signal, it will update.
Mine updated the Sync version and the latest map version 2.2 while parked in the garage. Just make sure the vehicle is set to receive auto updates.

Peter

 

[PhxAviator2023]

You don't have to have the vehicle ON in order for a WiFi update. As long as it is in range and has a good signal, it will update.
Mine updated the Sync version and the latest map version 2.2 while parked in the garage. Just make sure the vehicle is set to receive auto updates.

Peter

Yes, I turned that on, it was not on earlier oll check in a couple of hour to see, it just kept circling "checking for update"

 

[Lexxicat]

Easiest way is to use a USB stick. I tried WIFi but even though a new version (23188) was out it wouldn't update from 22159 to 23188.