Air Glide Suspension Issues (Lift gate easy access)

[Craigc004]

I have a 2023 Black Label Lincoln Aviator. When I am sitting in my car, with the car on, and I press the lift gate open button, the lift gate does not lower for easy access like it does when my vehicle is off and I approach the vehicle or open the liftgate with the key fob or button on the lift gate. Is this normal? Does my car have to be off in order for it to lower? Or will it only lower with use of my key fob and the button on the lift gate?

 

[peterk9]

Welcome to the Forum.
I think you meant to say that the vehicle will not lower. The liftgate itself does not move.
I don't have that feature on mine so I'm not very familiar with the operation but it seems to me that the Owner's Manual does explain it.
If not, hopefully another member will be able to assist.

Peter