2022 Lincoln Navigator Push Start Not Working

[soglostang04]

Good morning,

My wife and I just got our 2022 Navigator L Black Label a week ago. On the second day of ownership I approached the car and welcome lights came on like normal, I got in the car and the push start would not work. The car would not attempt to crank. Nothing would happen. Welcome lights came on dash board....I believe they are stars or something like that...I tried the spare remote with no luck...car locks and unlocks fine. I even tried starting the vehicle by putting the remote in the slot for when the battery dies on it with no luck. I then tried remote start and car turned on but when I got in the car the dash asked for me to press the brake and shift button to fully turn the car on....I pressed every shift button with no luck. The car would not fully come on. I disconnected the battery for 10 minutes, connected, and then everything worked like it should.

This morning the same issue came up. Walk up to car, car senses me, I get in, push start and car wont do anything. No attempt to crank or anything. Exact same issue as mentioned above. I got out of car, locked it, walked away, came back and noticed that the car would not recognize my approach. I unlocked car with remote, got in, pushed start, and the car would not turn on. I even tried the spare remote again with no luck. Disconnected the battery and got it to work after that.

Has anyone had this issue or know what could be the problem. I am mechanically inclined when it comes to old school hot rods but cannot wrap my head around this issue...the only thing I can think of is...

1. Something is wrong with the ignition electrical system
2. Maybe a bad remote that is causing the vehicle to go into a safe mode that will not allow it to start.

Any help is appreciated.

Thank You,
JV

 

[CEB_CLT_Navi_2020]

Hard to push start and automatic transmission car, really only works with a manual transmission....

(sorry, had too, one old guy to another)

Seriously, they really need a way to start the car with a key or some other failsafe, very irresponsible of Lincoln to not have a backup method.

 

[DomDoobie]

Why not bring it to the dealer ? It’s under warranty is it not ? If you don’t want to bring it to the dealer you could try a master reset through the settings menu. Just make sure you write down all your radio stations first and you will have to re pair your phone and set up the app again. Also make sure sync 22251 is not in there that is a know bad version that causes all kinds of troubles. If you have the bad version of sync download and install 23188. Keep us updated

 

[bbf2530]

Good morning,

My wife and I just got our 2022 Navigator L Black Label a week ago. On the second day of ownership I approached the car and welcome lights came on like normal, I got in the car and the push start would not work. The car would not attempt to crank. Nothing would happen. Welcome lights came on dash board....I believe they are stars or something like that...I tried the spare remote with no luck...car locks and unlocks fine. I even tried starting the vehicle by putting the remote in the slot for when the battery dies on it with no luck. I then tried remote start and car turned on but when I got in the car the dash asked for me to press the brake and shift button to fully turn the car on....I pressed every shift button with no luck. The car would not fully come on. I disconnected the battery for 10 minutes, connected, and then everything worked like it should.

This morning the same issue came up. Walk up to car, car senses me, I get in, push start and car wont do anything. No attempt to crank or anything. Exact same issue as mentioned above. I got out of car, locked it, walked away, came back and noticed that the car would not recognize my approach. I unlocked car with remote, got in, pushed start, and the car would not turn on. I even tried the spare remote again with no luck. Disconnected the battery and got it to work after that.

Has anyone had this issue or know what could be the problem. I am mechanically inclined when it comes to old school hot rods but cannot wrap my head around this issue...the only thing I can think of is...

1. Something is wrong with the ignition electrical system
2. Maybe a bad remote that is causing the vehicle to go into a safe mode that will not allow it to start.

Any help is appreciated.

Thank You,
JV

Hi JV and welcome to the Lincoln Forums. I would echo DomDoobie’s recommendation.
Assuming your 2022 Navigator is still within the 4 year/50,000 mile New Vehicle Warranty, call and schedule a service appointment with your Lincoln Dealership.

Any self-help fixes may/would likely be temporary band-aids. And those type of band-aids often have a tendency to last just long enough for the warranty to expire, meaning we then have to pay to have it fixed correctly.

If not within the warranty, let us know.

I’m sure other members will jump in with more advice and help, so keep us updated and good luck.

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[Black Label]

This sounds more like a bad Body Control Module issue more than anything else. Ask me how I know. Disconnect and reconnect the negative battery cable and see if it starts. Then have the dealer check the BCM.

@DomDoobie, you sound like you may be referring to Sync 3 builds. This Nav has Sync 4.

 

[soglostang04]

Hi JV and welcome to the Lincoln Forums. I would echo DomDoobie’s recommendation.
Assuming your 2022 Navigator is still within the 4 year/50,000 mile New Vehicle Warranty, call and schedule a service appointment with your Lincoln Dealership.

Any self-help fixes may/would likely be temporary band-aids. And those type of band-aids often have a tendency to last just long enough for the warranty to expire, meaning we then have to pay to have it fixed correctly.

If not within the warranty, let us know.

I’m sure other members will jump in with more advice and help, so keep us updated and good luck.

Yes sir. Its still under warranty. I'll be swinging by today to drop it off. My fear was that it would be some electrical gremlin and a solutions would not be found. I had some major trouble with a Yukon that we never found a solution for and had to pretty much give away....I think I'm still in fear of it being something similar. I'll report back once we know what the problem is....thanks everyone!

 

[soglostang04]

Hard to push start and automatic transmission car, really only works with a manual transmission....

(sorry, had too, one old guy to another)

Seriously, they really need a way to start the car with a key or some other failsafe, very irresponsible of Lincoln to not have a backup method.

haha got me there...I like the simplicity of old school but damn when you get into one of these things you're blown away by how nice they are...

 

[soglostang04]

This sounds more like a bad Body Control Module issue more than anything else. Ask me how I know. Disconnect and reconnect the negative battery cable and see if it starts. Then have the dealer check the BCM.

@DomDoobie, you sound like you may be referring to Sync 3 builds. This Nav has Sync 4.

I think you're right. I am dropping off today at dealer. I'd like do document here the results just in case someone has the same issue one day they'll hopefully have an easier time with the issue. It was a little nerve wrecking when it first happened....these cars ain't cheap...

______________________________

 

[GoGoStylin]

I think you're right. I am dropping off today at dealer. I'd like do document here the results just in case someone has the same issue one day they'll hopefully have an easier time with the issue. It was a little nerve wrecking when it first happened....these cars ain't cheap...

 

[GoGoStylin]

Did you ever figure this out? My 2022 reserve just started doing this. I can remote start engine from the phone, control it with keyfob, but just not able to press the start button. No messages besides the one you mentioned with stars and request to press brake and shift button. Was it a BCM?
Fun times. I was even traveling a few weeks ago when the system rebooted while I was on the road. That was a treat!

 

[LegalBrief]

Yes sir. Its still under warranty. I'll be swinging by today to drop it off. My fear was that it would be some electrical gremlin and a solutions would not be found. I had some major trouble with a Yukon that we never found a solution for and had to pretty much give away....I think I'm still in fear of it being something similar. I'll report back once we know what the problem is....thanks everyone!

You bought a 2022 in 2024, so it’s a used car. Did you check the CarFax!

It’s under warranty use the warranty, sadly you are no entitled to some rights as a second hand purchaser. They do sell some very reasonable extended warranties (search this forum), if the truck is problematic… more then this one time

 

[GoGoStylin]

You bought a 2022 in 2024, so it’s a used car. Did you check the CarFax!

It’s under warranty use the warranty, sadly you are no entitled to some rights as a second hand purchaser. They do sell some very reasonable extended warranties (search this forum), if the truck is problematic… more then this one time

I bought a 2022 in 2023. It was a dealer fleet car and was sold to us as new with low miles and we added a Lincoln extended warranty. Do you still believe I lack some rights under the warranty? It would be good for me to know that since the Lincoln dealership didn’t indicate that. As for posting here I am not a fan of handing my car over to a dealer if a hard reset of software or a reversion of software version is easily within my grasp. Perhaps I have trust issues.

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[bbf2530]

I bought a 2022 in 2023. It was a dealer fleet car and was sold to us as new with low miles and we added a Lincoln extended warranty. Do you still believe I lack some rights under the warranty? It would be good for me to know that since the Lincoln dealership didn’t indicate that. As for posting here I am not a fan of handing my car over to a dealer if a hard reset of software or a reversion of software version is easily within my grasp. Perhaps I have trust issues.

I bought a 2022 in 2023. It was a dealer fleet car and was sold to us as new with low miles and we added a Lincoln extended warranty. Do you still believe I lack some rights under the warranty? It would be good for me to know that since the Lincoln dealership didn’t indicate that. As for posting here I am not a fan of handing my car over to a dealer if a hard reset of software or a reversion of software version is easily within my grasp. Perhaps I have trust issues.

Hi GoGoStylin and welcome to the Lincoln Forum. Buyers of used cars do not “lack some rights” as far as the 4 year/50,000 mile New Vehicle Warranty and 6 year/70,000 mile Powertrain Warranty. You will have full warranty coverage. So that is not a concern in this case.

However, in many/most states, used vehicles are not covered under their “Lemon Law” protections. And the BBB Autoline Arbitration process would also not be available. And many/most states also have time limitations on their Lemon Law regulations (often 1 or 2 years), along with the mileage limits. However, you are far from the point of contemplating those options anyway. If it came to be that serious of an issue, you would need to research whether your state has any Lemon Law protections for used car buyers (if it was a “used” vehicle) and what time limitations there are. If it is considered a new vehicle, only the time/mileage limitations would factor in.

Concerning handing your vehicle over to the dealership, hard resets etc.: Blind Internet diagnosis would lead one to believe this could be a defective start button or similar issue. Hard resets and software revisions (to SYNC etc.) would not affect that type of hardware issue. In addition, self-help like that often winds up being a temporary band-aid that lasts just long enough for the warranty to expire. Then you’ll have to pay to have it properly diagnosed and fixed.
My advice would be to schedule a service appointment and let it be properly diagnosed and corrected. Since it is completely non-functional, it should be an easy fix.

Keep us updated and good luck.

 

[LegalBrief]

I bought a 2022 in 2023. It was a dealer fleet car and was sold to us as new with low miles and we added a Lincoln extended warranty. Do you still believe I lack some rights under the warranty? It would be good for me to know that since the Lincoln dealership didn’t indicate that. As for posting here I am not a fan of handing my car over to a dealer if a hard reset of software or a reversion of software version is easily within my grasp. Perhaps I have trust issues.

Probably - “no idea what a fleet car” but I translate it to service rental. Which means the first legal owner was the dealership, not you. (If it had license plates on it at purchase, you definitely are not the first legal owner). The rights go with first legal owner.

That said you have a lot of warranty left, and these things are tanks once you get any minor issues sorted out.

Try doing a factor rest of the PCM, reattaching the vehicle to your WiFi and turn auto updates on.

 

[GoGoStylin]

Probably - “no idea what a fleet car” but I translate it to service rental. Which means the first legal owner was the dealership, not you. (If it had license plates on it at purchase, you definitely are not the first legal owner). The rights go with first legal owner.

That said you have a lot of warranty left, and these things are tanks once you get any minor issues sorted out.

Try doing a factor rest of the PCM, reattaching the vehicle to your WiFi and turn auto updates on.

Couldn’t get into any of the software. Was able to activate center console but when I went to vehicle settings it was locked out of all vehicle features (those buttons were greyed out). I have to assume some sort of module just can’t boot up and expose its interfaces so to the shop I sent it.

Good to know this is a future tank

Probably - “no idea what a fleet car” but I translate it to service rental. Which means the first legal owner was the dealership, not you. (If it had license plates on it at purchase, you definitely are not the first legal owner). The rights go with first legal owner.

That said you have a lot of warranty left, and these things are tanks once you get any minor issues sorted out.

Try doing a factor rest of the PCM, reattaching the vehicle to your WiFi and turn auto updates on.

Could have been a dealer rental. I can’t be sure. I think it was on the Carfax it said fleet and Google said something about being beneficial for a dealer to consider it fleet. Maybe a tax thing, I don’t remember.

Couldn’t get into any of the software. Was able to activate center console but when I went to vehicle settings it was locked out of all vehicle features (those buttons were greyed out). I have to assume some sort of module just can’t boot up and expose its interfaces so to the shop I sent

Good to know this is a future tank

Probably - “no idea what a fleet car” but I translate it to service rental. Which means the first legal owner was the dealership, not you. (If it had license plates on it at purchase, you definitely are not the first legal owner). The rights go with first legal owner.

That said you have a lot of warranty left, and these things are tanks once you get any minor issues sorted out.

Try doing a factor rest of the PCM, reattaching the vehicle to your WiFi and turn auto updates on.

Could have been a dealer rental. I can’t be sure. I think it was the Carfax where it said fleet and Google said something about being beneficial for a dealer to consider it fleet. Maybe a tax thing, I don’t remember.

Was able to activate center console (radio) but when I went to vehicle settings it was locked out of all vehicle features (those touch-buttons were greyed out). I have to assume some sort of module just can’t boot up and expose its interfaces, so to the shop I sent it.

Good to know this is a future tank

 

[APL Rep]

It was most assuredly one of two things, an actual demo a manager or owner drove or an LCTP, Lincoln Courtesy Transport program. In other words a service loaner for customers. Either way he did lose miles and or time it was in service off oem warranty. If it was a courtesy vehicle it would have been reported as ‘in service’ once entered into the program. The time it was in loaner service as well as miles will count against warranty. If it was mgr demo then only the miles will be lost.
Either way it is still a new untitled car to him. He is considered first owner.
The issue for his problem is a simple module reprogram. Dealer can fix it fairly quick. Dozens of modem and modules in there all communicating. Sometimes a data jam happens. Just needs to be reprogrammed is all.

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[LegalBrief]

@7.62Kolectr Great clarity - Thank you!

As a supplemental question loaner cars in CA/NV are registered to the dealership-doesn’t registered equate up first owner?

 

[GoGoStylin]

Quick update. The Ford/Lincoln shop working on this thinks it is the battery. Unfortunately I am not near the original dealer and this dealer does not sell a lot of Lincoln’s. I feel a bit skeptical and that it’s just a temporary fix considering the experience soglostang04 had pulling the negative terminal. It has been close to zero degrees where I live but I was able to remote start with my app even when the start button failed to work.

I should ask, is there a way to get the car in neutral when you can’t access the start and shift buttons? Tow guy and shop seem to have issues with getting it in neutral. This is for future reference if it happens again. I did find this video:

 

[Black Label]

Quick update. The Ford/Lincoln shop working on this thinks it is the battery. Unfortunately I am not near the original dealer and this dealer does not sell a lot of Lincoln’s. I feel a bit skeptical and that it’s just a temporary fix considering the experience soglostang04 had pulling the negative terminal. It has been close to zero degrees where I live but I was able to remote start with my app even when the start button failed to work.

I should ask, is there a way to get the car in neutral when you can’t access the start and shift buttons? Tow guy and shop seem to have issues with getting it in neutral. This is for future reference if it happens again. I did find this video:

I mentioned in Post #5 to have the BCM checked/replaced. That solved my issues.

 

[APL Rep]

@7.62Kolectr Great clarity - Thank you!

As a supplemental question loaner cars in CA/NV are registered to the dealership-doesn’t registered equate up first owner?

I can’t answer that. I’m in Florida. No idea how those two states work.
Here whether demo or loaner they are not registered to anyone. Dealer holds MSO/Title till we sell it. Then it gets reassigned to customer.