Temporarily lost communication with touchscreen message

[gemab]

Hi everyone, I received the message “Temporarily lost connection with touch screen” on the message screen between speedometer & vehicle settings on 2013 MKZ.
I was driving when my screen went black and the message popped up. Nothing on the screen works and is completely black, radio doesn’t work either.
A/C & heater still work fine & I can still control by the touch panel under the touch screen.
Has anyone experienced this issue? If so, how did you fix it? Please help

 

[jkeaton]

Try disconnecting the battery or removing the fuse to reset it.

 

[Multitask]

That happend with my old 2013 FFH, I think it overheated.... because it was just fine the next day...

 

[Janet M.]

electrical components - a wiring harness were replaced by the dealer.

______________________________

 

[G-868227]

Try disconnecting the battery or removing the fuse to reset it.

Disconnecting the battery worked, thank you!